topic Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program? in Internet

Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

KGR — Mon, 29 Jul 2024 18:46:45 GMT

In the new Microsoft Outlook program, any Inbox messages that I have read on my phone or in BellMail disappear. I can still see them on my phone & BellMail, but not in Outlook. I went through may days of chatting with Microsoft but they have not been able to help. I have reviewed the server setting recommendations on the Bell Mail site and these look OK. Would appreciate if someone could provide some help with this. Thanks

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

Vanadiel — Mon, 29 Jul 2024 19:17:02 GMT

Do you use pop or Imap for e-mail retrieval?

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

KGR — Mon, 29 Jul 2024 19:38:25 GMT

IMAP.bell.net

port 993

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

Vanadiel — Mon, 29 Jul 2024 20:37:39 GMT

It should synchronize and pull all your e-mail from the server if you are using imap.

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

KGR — Mon, 29 Jul 2024 21:26:36 GMT

Yes that is my understanding....but it is definitely not working.

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

dks — Tue, 30 Jul 2024 11:00:31 GMT

Thank you for your question. This is not a bug, but a feature. Seriously. I have seen this on my devices years ago and why I prefer POP/SMTP.

The way IMAP works is that when you read your mail on your primary device ( your phone?) it marks them as read and they won’t be seen on other devices. Once mail is read on your primary device it can’t be seen on other devices or programs. That’s possibly why you don’t see mail in Outlook.

The solution is to switch to POP/SMTP and to set the server retention setting on all devices to Never. When you download your mail on your primary device, all the messages go away, as that server setting removes mail immediately.

I hope that makes things more clear.

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

KGR — Tue, 30 Jul 2024 12:14:48 GMT

thank you so much for this explanation. Should I be changing to POP in Outlook or in Bell Mail or in my iPhone mail?

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

dks — Tue, 30 Jul 2024 12:37:25 GMT

If you want to read your mail across all devices and only delete it on your primary device, switch all your devices to POP/SMTP. Don’t use IMAP at all. I use Outlook standalone on my PC’s (desktop and laptop) and Apple Mail on my iPhone and iPad. Only Outlook on the desktop deletes mail on the server. The rest are set to Never.

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

DB147 — Tue, 30 Jul 2024 13:31:07 GMT

Hi there,

Thank you for the information. I have had the problem like KGR just with the new Outlook only. I've never had a problem previously with IMAP settings with phone, PC etc. Is this a change/feature with the new Outlook?

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

dks — Tue, 30 Jul 2024 16:19:08 GMT

No. It is part of the IMAP protocol. I have known about it for 20 years.

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

KGR — Tue, 30 Jul 2024 21:47:49 GMT

Apologies but this doesn't seem to be working for me at all. I changed my settings on my iphone mail to pophm.sympatico.ca and got a warning that “The IMAP Server is not responding. Check your network connection and that you entered the correct info in the Incoming Mail Server field”
“This account may not be able to send or receive emails. Are you sure you want to save?”

Unfortunately now I can't get any new emails on my iphone, so I will need to change it back.

Also, I am not able to edit the settings in MS Outlook (incoming server = imap.bell.net). I also don't see where I can change the settings in Bell Mail.

I was not having this issue at all with the old MS Outlook, just the new one and this has been going on since Feb 2024. So there must be some incompatibility issue with the new Outlook. I wonder if it has something to do with me being on sympatico.ca rather than bell.net?

Re: Why do my 'read' Inbox emails disappear from the new Microsoft Outlook program?

dks — Wed, 31 Jul 2024 00:12:29 GMT

You will probably need to do all changes in your settings, not just pophm. Instructions for Outlook 2013 are here, but they don’t change. https://support.bell.ca/internet/connection-help/outlook-2013.how_to_set_up_bell_mail_in_outlook_2013

There are also help articles for the iPhone.