topic Re: Client Devices show as 'Pod' Connected in Internet

Client Devices show as 'Pod' Connected

dnaman — Fri, 22 Dec 2023 01:28:44 GMT

Hi All,

When logging into my Home Hub 3000 router admin console, I go to check the connected devices. I see a bunch of clients and under the 'Network' column it shows as 'Pod' meaning pod connected. The status is Connected.

However, I dont have any pods! I used to have them but they didnt work so i returned them..3 years ago.

Those same devices I see connected on a different network within my house so anyone know why they are showing up in my Bell network as connected via pod? False reporting? thx in advance

Re: Client Devices show as 'Pod' Connected

BellPatricia — Sat, 23 Dec 2023 20:50:51 GMT

Hi there @dnaman
Thank you for your post and welcome to the Bell Community.

Interesting! If you do not have pods in your home, you should not see them connected. Are you looking at current connected devices or are they showing as "offline"?

Can you share a photo of what you see so we can take a look as well (be sure to hide any personal information)?
Do you happen to have a guest Wi-Fi active or a third party router connected that might broadcast another network within your home?

Looking forward to your reply,

- Patricia

Re: Client Devices show as 'Pod' Connected

dnaman — Sat, 23 Dec 2023 20:56:40 GMT

Yes i do have a 3rd party router connected to the Home Hub, but this is what i see

Re: Client Devices show as 'Pod' Connected

Boomboy64 — Fri, 24 May 2024 18:41:45 GMT

Hi There, I'm having the same issue. In my case my HH3000 dashboard shows all of the correct connections, but I have a message at the bottom stating "Pod connected", and there is always one device showing Pod as the connection. I've see this on a few different devices. I have rebooted the HH3000 multiple times but the Pod still shows up.

I once had pods, but that was years ago and I returned them as having Bell come in and extend my fibre to more central place in the house worked much better. Just in case, I have conducted a seach around the house in case I had forgotten one, but I don't have any. Any ideas?

Boomboy64

Re: Client Devices show as 'Pod' Connected

BellNick — Sat, 08 Jun 2024 15:00:46 GMT

Hi there @Boomboy64
Thank you for your post. We wanted to check in to see if you're still seeing a pod connection when you do not have one? Our support team has indicated this is a glitch within the Home Hub 3000 and some devices may show as a pod / connected to a pod (from one that was previously connected). If you have any third party routers / extenders this may also show as a pod. A factory reset of the modem may clear it up if it's still showing.
If you have any further questions, please do not hesitate to contact the Community.

Re: Client Devices show as 'Pod' Connected

KateM — Tue, 20 Aug 2024 12:05:53 GMT

I am also having this POD issue - I do not have any pods. Should I do a factory reset on the modem?? I have changed the password and I still see the pod showing (that we do NOT have)

Re: Client Devices show as 'Pod' Connected

WelshTerrier — Tue, 20 Aug 2024 12:30:23 GMT

Good Day & Welcome to the Bell Community Forum.

Do you have any third party routers or Wi-Fi extenders connected? If so disconnect them & check to see if this is still showing up.

If not, then try doing a factory rest. Keep in mind, you will need to log back in with your Bell Internet credentials & administrator password. Resetting the modem will erase all personalized settings.

Thank you for posting your question.

Take care.

Re: Client Devices show as 'Pod' Connected

KateM — Tue, 20 Aug 2024 13:00:28 GMT

I do NOT have any other routers connected - so I will try a reset later today. And update you!

Re: Client Devices show as 'Pod' Connected

WelshTerrier — Tue, 20 Aug 2024 17:06:55 GMT

Good Day.

Thanks for your update & reply. Let us know if everything works out for you after the factory reset. If this does not resolve your POD issue, you should contact Bell Internet Tech support for further assistance.

This is a direct number to Internet support: Call 1 866 310-BELL (2355)

Take care.

Re: Client Devices show as 'Pod' Connected

KateM — Wed, 21 Aug 2024 10:14:00 GMT

So, The pod is still showing. It is not in the "listing" of connected devices but at the bottom of the screen- see below. It did not go away after a reset. Help!

Re: Client Devices show as 'Pod' Connected

Vanadiel — Wed, 21 Aug 2024 13:34:42 GMT

Thanks for your update & reply. You should contact Bell Internet Tech support for further assistance as this is a user to user forum and we are unable to help with this specific issue.

This is a direct number to Internet support: Call 1 866 310-BELL (2355)

Re: Client Devices show as 'Pod' Connected

WelshTerrier — Wed, 21 Aug 2024 13:47:24 GMT

Good Day.

Thank you for your reply. I do not have a quick fix for you. It now appears to be a software or firmware issue. Our support team has indicated there may be a glitch within the Home Hub 3000 and some devices may show as a pod / connected to a pod (from one that was previously connected).

You will need to contact Bell Internet Tech support for further assistance. This is the direct number to Bell Internet support: Call 1 866 310-BELL (2355)

Take care.

Re: Client Devices show as 'Pod' Connected

KateM — Wed, 21 Aug 2024 19:30:58 GMT

Hello again,

I called tech support - they said that they could not see any pod connected to my account. I still see this on my end though. As they said there was no pod connected, they didn't know what to suggest. This seems VERY weird. I still see a connected pod. What if someone connects somehow to my system? Should I have been offered a new modem?

Re: Client Devices show as 'Pod' Connected

Vanadiel — Wed, 21 Aug 2024 19:44:10 GMT

What is the MAC address of the connected "pod"?

Re: Client Devices show as 'Pod' Connected

KateM — Wed, 21 Aug 2024 19:47:12 GMT

It won't let me click on it. It is not in the list of connected devices - it shows up at the bottom of the page. It is not an editable connected device - it shows up at the bottom of the list of connected devices! Clearly listed - connected pod. Which makes me worry that it is an unauthorized connection that Bell can't see.

Re: Client Devices show as 'Pod' Connected

KateM — Wed, 21 Aug 2024 19:49:10 GMT

The bell tech support, while nice, offered no solution. I offered to send a screen shot but they said they had no way of receiving one. (Which I sort of get, but isn't helful). What if someone has connected to my network? We are always being told to be digitally careful - this is what has me worried.

Re: Client Devices show as 'Pod' Connected

Vanadiel — Wed, 21 Aug 2024 19:51:14 GMT

Can't see the pictures, but is it the blue icon of a pod that says "pod connected" at the very bottom, like in the screenshot someone posted on the first page of this thread?

Re: Client Devices show as 'Pod' Connected

KateM — Wed, 21 Aug 2024 19:56:54 GMT

Exactly like @Boomboy64's post - identical pod issue

Re: Client Devices show as 'Pod' Connected

Vanadiel — Wed, 21 Aug 2024 19:55:54 GMT

ok, so that icon is the legend to explain what the icon means. If you look at all your connected devices, only those who are connected by pod will have that icon added to their device name, like in the first picture posted in this thread.

If none of your connected device names have that pod icon in the bottom right corner of their name tag, none of them are connected by pod.

Re: Client Devices show as 'Pod' Connected

KateM — Wed, 21 Aug 2024 19:57:40 GMT

Thank you so much for your reply - that is a really unhelpful webpage!! Your reply makes sense. Much appreciated!