https://forum.bell.ca/t5/internet/homehub3000-only-provides-internet-to-guest-network/m-p/63578#M15795 <P>After the hh 3000 received a software update my custom network configuration started to provide internet connectivity only to the guest network.&nbsp; The primary network would connect without internet.&nbsp; I had a new modern sent and that fixed the problem until the next software update when the modem again exhibited the same behavior.&nbsp;</P> <P>Tech support will not deal with this because of customization.&nbsp; However all that is changed is that the subnet is changed from 2 to 64 (configured in the dhcp setting) and there is a local dns server on a Unix box which is configured in the dns setting.&nbsp;</P> <P>Is it possible that the software upgrade silently fails in this case and the modem can't be fixed with a hard factory reset?&nbsp;</P> <P>BTW this configuration worked fine for years on the 3000 and earlier modems.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 06 Sep 2024 12:16:36 GMT BFriedman 2024-09-06T12:16:36Z https://forum.bell.ca/t5/internet/homehub3000-only-provides-internet-to-guest-network/m-p/63578#M15795 <P>After the hh 3000 received a software update my custom network configuration started to provide internet connectivity only to the guest network.&nbsp; The primary network would connect without internet.&nbsp; I had a new modern sent and that fixed the problem until the next software update when the modem again exhibited the same behavior.&nbsp;</P> <P>Tech support will not deal with this because of customization.&nbsp; However all that is changed is that the subnet is changed from 2 to 64 (configured in the dhcp setting) and there is a local dns server on a Unix box which is configured in the dns setting.&nbsp;</P> <P>Is it possible that the software upgrade silently fails in this case and the modem can't be fixed with a hard factory reset?&nbsp;</P> <P>BTW this configuration worked fine for years on the 3000 and earlier modems.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 06 Sep 2024 12:16:36 GMT https://forum.bell.ca/t5/internet/homehub3000-only-provides-internet-to-guest-network/m-p/63578#M15795 BFriedman 2024-09-06T12:16:36Z https://forum.bell.ca/t5/internet/homehub3000-only-provides-internet-to-guest-network/m-p/63593#M15796 <P>Does it work with the default settings?</P> Fri, 06 Sep 2024 13:13:50 GMT https://forum.bell.ca/t5/internet/homehub3000-only-provides-internet-to-guest-network/m-p/63593#M15796 Vanadiel 2024-09-06T13:13:50Z