topic Re: Webmail inbox gives message - An unexpected error has occurred in Internet

Webmail inbox gives message - An unexpected error has occurred

salma — Thu, 05 Sep 2024 14:45:48 GMT

As of this morning at My Webmail gives a message "An unexpected error has occurred", the "My account" page shows (inbox 43) but the "inbox" says "empty email list". I am using a chrome browser and the same issue shows with firefox. I have logged a problem with the service desk who has escalated, but nobody has called back for about 4 hours.
I am essentially without email now. All my other folders are fine

Re: Webmail inbox gives message - An unexpected error has occurred

BellNick — Fri, 13 Jan 2023 20:52:52 GMT

Hi there @salma

Thank you for your post and welcome to the Community.

We just wanted to check in to see if you are still experiencing issues with your webmail?

Looking forward to hearing back.

Re: Webmail inbox gives message - An unexpected error has occurred

salma — Fri, 13 Jan 2023 21:13:34 GMT

The issue continues. I have logged a ticket with service desk, and they are looking at it at the server end.

Re: Webmail inbox gives message - An unexpected error has occurred

BellNick — Fri, 13 Jan 2023 22:02:44 GMT

Thank you for letting us know. Please keep the Community updated once you hear back about your ticket.

Re: Webmail inbox gives message - An unexpected error has occurred

salma — Sat, 14 Jan 2023 21:40:19 GMT

The last time I could see my inbox was on 10th January. I reported the issue on 11th January, followed up on 13th January then 14th January. All that I have heard is that there is probably a back-end issue and the service-desk rep could only apologize multiple times. Needless to say I am very frustrated. Can you please direct me on how to escalate to get it fixed. Each time I call I get told it will be another 24 hours but that has yet to occur.

Re: Webmail inbox gives message - An unexpected error has occurred

BellNick — Mon, 16 Jan 2023 20:48:03 GMT

Hi @salma
We'd like to take a peek into your account and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Email Error Occurring

Tee2 — Sun, 05 Mar 2023 12:29:19 GMT

Within a minute of starting to type an email draft, I get an error just saying "An unexpected error has occurred." Does anyone know what's happening?

Re: Email Error Occurring

BellPatricia — Mon, 06 Mar 2023 22:18:51 GMT

Hey @Tee2. Welcome to the Bell Community, and thanks for your post.

In order for the Community to best assist can you clarify if you are using Bell Webmail, or a third party email client such as Outlook

If using Bell Webmail please share which browser/device you are using, and if you've been able to test on an alternate browser/device.

To get past the error message do you need to reboot completely, or does it go away on it's own?

Looking forward to hearing back from you.
- Patricia

Re: Email Error Occurring

Tee2 — Tue, 07 Mar 2023 01:37:48 GMT

Good Evening

I am using Bell Webmail and I have tried 3 different browsers Firefox, Google Chrome and also Edge and it does it with all. I never had this issue until Bell started to change the way our emails worked. Thinking within a year maybe 6 months. I even have lines down the left hand side of my emails when I forward them. Event using one email continuing to respond it ends up with so many lines down the left side. Fonts go wonky. All this started the same time. I like my bell account but if this keeps happening it doesn`t look very professional with everything that Bell has now changed. Then the final was the ERROR message. I`m at my wits end. I may have to go back to hotmail where everything was so easy to work and never any issues. Most of my volunteer day is wasted because of all the issues now. Also it happens at my home and my volunteer place. On my laptop and on a few desktops. So there is no computer or browser that is doing this its Bell. I tested everything that I could think of that would be asked of me before I put this message up.

I am so hoping you can help so that I do not have to switch providers as I cannot loose this many hours a day working like this.

Thank you again

Tee2

Re: Email Error Occurring

Tee2 — Tue, 07 Mar 2023 01:40:18 GMT

This is also a new thing as of today now and NO emails showing

Re: Email Error Occurring

BellPatricia — Tue, 07 Mar 2023 16:30:18 GMT

Thank you for the additional information @Tee2.

We've reached out to you via PM so we can dig into this a bit deeper.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Unexpected error occurred, nothing showing in email on laptop works on smart phone

DJM13 — Mon, 10 Apr 2023 13:00:00 GMT

Hello

I got the great "unexpected error has occurred" so nothing showing up in email on windows ten laptop. Email seems fine on my andriod phone. Suggestions on how to fix this??

Re: Unexpected error occurred, nothing showing in email on laptop works on smart phone

jdabud-Davud — Tue, 11 Apr 2023 22:06:13 GMT

The first thing to try is always to delete all Bell cookies, then log in and try again. Please let the forum know if that doesn't work and we can go from there.

Re: Unexpected error occurred, nothing showing in email on laptop works on smart phone

DJM13 — Tue, 11 Apr 2023 22:53:30 GMT

Hello

Thank you for the reply. Well I did the old standby, turn off completely, wait a few minutes and then did a cold restart. It seemed not a complete update, but a partial windows update occurred, and then all was resolved and email was working as it should.

Re: Unexpected error occurred, nothing showing in email on laptop works on smart phone

jdabud-Davud — Tue, 11 Apr 2023 23:04:57 GMT

That's interesting. Are you using a Microsoft browser or email client?

Re: Unexpected error occurred, nothing showing in email on laptop works on smart phone

DJM13 — Thu, 13 Apr 2023 12:26:09 GMT

Hello

I was using google chrome and then opened the bell email portal from that. Now as I stated earlier everything is working, email wise that is! Have a great day and good luck with your email issues!

Re: Email Error Occurring

MkR — Sun, 23 Apr 2023 02:15:19 GMT

This happens to me. Today I’ve had this message numerous times. Now it is showing only 3 of the emails sent to me today (April 23, 2023). The rest of my email box is blank, except for a message to manage my emails. I am getting g fed up with “unexpected errors” and now missing emails.

Re: Email Error Occurring

threegreens — Tue, 25 Apr 2023 00:02:07 GMT

I have had this same error, on and off, for a few days. Using Firefox. I have cleared my cache. My windows (10) is up-to-date.

Fortunately, because Sympatico is so unreliable, I automatically transfer all incoming mail to a gmail address. This should not be necessary.

Re: Email Error Occurring

Rob from York Region — Wed, 14 Aug 2024 20:13:07 GMT

How can I tell what error has occurred when I click send on an email and i get "An unexpected error has occurred"

The crazy thing is, the email sends just fine to the recipient, but when I click on my sent folder, it shows me my inbox - I can't see any sent emails.

Anyone else getting this?

Re: How can I tell what error has occurred when I click send on an email and i get "An unexpected error has occurred&quo

WelshTerrier — Fri, 02 Aug 2024 14:56:47 GMT

Good Day & Welcome to the Bell Community Forum.

In order to assist you, we would require additional details.

What are you using to access your Bell email? Bell Webmail with a browser, email client, computer, device, etc.
Is this something new or has this been an ongoing problem?
Have you rebooted your device or computer?
Cleared cache, cookies, history previous saved data, etc.
Have you verified your email minimum system requirements
Checked for system or app updates?
Have you tried to do any troubleshooting?
Have you contacted Bell Customer Service Tech support?

I have include the following support web links that may be of assistance to you. Please check them out.

Using Bell email : Bell email features

Troubleshooting Bell email

Take care.