topic Can I add two modems in the Bell Wi-Fi app? in Internet

How to control both modems in the Bell Wi-Fi app

KikiG — Tue, 02 Jan 2024 15:43:21 GMT

I have 2 separate internet lines and Modems (Hub2000 & Hub3000), with 2 pods connected to each internet line. Only 1 modem is showing up in my Bell Wifi App… how do I add the second Home Hub with its 2 pods, to my Bell Wifi App?

Re: 2 internet lines and 2 separate hubs (Hub2000 & Hub3000) coming into the same house

BellPatricia — Fri, 29 Dec 2023 21:06:39 GMT

Hi @KikiG,

Welcome to the Bell Community, and thank you for reaching out 🙂

When you login to the Bell Wi-Fi app with your MyBell credentials you have the option to choose which modem (B1) you wish to manage.

If you want to manage your other modem you just need to log out of the app, then log back in and choose the B1 associated with that modem.

Let the Community know if you have any other questions.

- Patricia

Re: 2 internet lines and 2 separate hubs (Hub2000 & Hub3000) coming into the same house

KikiG — Tue, 02 Jan 2024 13:52:09 GMT

Perfect!
thanks @BellPatricia

Can I add two modems in the Bell Wi-Fi app?

Allyson18 — Tue, 08 Oct 2024 21:02:14 GMT

I have 2 separate modems. Is there a way to add both of those modems to my bell wifi app (I already have one added but want to add the second one, as well)?

Re: Can I add 2 different modems on the Bell wifi app?

dks — Tue, 08 Oct 2024 12:39:05 GMT

Thank you for your question. Based on the log-in and account data, which are required for the app, I suspect you can't. It would be good to hear from staff on this one.

Re: Can I add 2 different modems on the Bell wifi app?

ZaneP — Tue, 08 Oct 2024 16:14:28 GMT

I'm not sure how you could have two active modems. Bell provides one gateway modem to us: HomeHub; GigaHub. It's provisioned to our account. Could you give us some more details?

Re: Can I add 2 different modems on the Bell wifi app?

dks — Tue, 08 Oct 2024 16:41:00 GMT

Good question that raises a flag for me. Bell does not sell modems. Any Giga Hub you find for sale on line is either stolen or left behind by a customer when they left Bell. Bell owns it. A person with two accounts might be able to have one modem on each, but Bell would have to provide a second fibre line and the relevant back end provisioning for it to work.

Re: Can I add 2 different modems on the Bell wifi app?

WelshTerrier — Tue, 08 Oct 2024 17:34:41 GMT

Good Day.

The Bell Wi-Fi app can only connect to one Bell Home Hub or Giga Hub modem & can only be activated by Bell. If you have two Bell modems, call Bell to report this. Do the right thing & return it to Bell so that the rightful owner can receive a refund on their non-return modem charge.

Take care.

Re: Can I add 2 different modems on the Bell wifi app?

Allyson18 — Tue, 08 Oct 2024 18:36:58 GMT

I didn’t find anything for sale. These are both from Bell.

Re: Can I add 2 different modems on the Bell wifi app?

Allyson18 — Tue, 08 Oct 2024 18:53:25 GMT

Thank you

Re: Can I add 2 different modems on the Bell wifi app?

BellNick — Tue, 08 Oct 2024 19:11:36 GMT

Hi there @Allyson18
Thank you for your post and welcome to the Community.
If you have 2 internet accounts with 2 modems and they are both linked to your MyBell account, you should be able to switch between the two services on the WiFi app.
If you only have 1 internet account but for some reason have 2 modems, then no, they can not both be linked to the WiFi app. We only provide 1 modem per internet service.
If you have any further questions, please do not hesitate to contact the Community.

Re: Can I add 2 different modems on the Bell wifi app?

Allyson18 — Tue, 08 Oct 2024 19:28:42 GMT

Do you know how to switch back and forth in the wifi app with 2 internet accounts? I can’t seem to figure it out. I don’t see any option for that in the settings

Re: Can I add 2 different modems on the Bell wifi app?

BellNick — Tue, 08 Oct 2024 19:41:12 GMT

Hi @Allyson18
Both accounts must be linked to your MyBell account. When you login to your MyBell account, do you see 2 internet accounts?

Re: Can I add 2 different modems on the Bell wifi app?

Allyson18 — Tue, 08 Oct 2024 20:19:51 GMT

I do not.

Re: Can I add 2 different modems on the Bell wifi app?

BellNick — Tue, 08 Oct 2024 20:35:05 GMT

Hi @Allyson18
To begin, you need to log into your MyBellaccount. If you do not have one, you'll need to register for one.
Once logged in, you will need to ensure both internet accounts are linked to your profile. Please see our support article How to add another account to MyBellfor further information / steps on how to do this.
Once both internet accounts have been linked to your MyBell, your WiFi app should allow you to switch between the 2 accounts (it may take up to 24 hours for the WiFi app to update).
Looking forward to hearing back.

Re: Can I add 2 different modems on the Bell wifi app?

Allyson18 — Tue, 15 Oct 2024 11:31:05 GMT

So it’s giving me an error when I try to link my second account to my bell account.

Re: Can I add 2 different modems on the Bell wifi app?

dks — Tue, 15 Oct 2024 12:51:33 GMT

Thank you for your question. The Community Forum, as a peer to peer environment, can not access your account information or make changes. You will have to call Bell directly and speak to Accounts and Billing to make the change you wish.

Re: Can I add 2 different modems on the Bell wifi app?

BellNick — Tue, 15 Oct 2024 20:49:01 GMT

Hi there @Allyson18
I'd be more than happy to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

How to control both modems in the Bell Wi-Fi app

Christopher — Wed, 05 Mar 2025 20:42:14 GMT

I installed a new internet service at a different address, I don't see it on the Bell Wi-Fi App dashboard. How do you add a new Hub on the dashboard?

Re: Add A Hub On Bell Wi-Fi App

BellPatricia — Fri, 07 Mar 2025 20:52:49 GMT

Hey there @Christpoher,

Thank you for reaching out to the Bell community.

When you login to the Bell Wi-Fi app with your MyBell credentials you should have the option to choose which modem (B1) you wish to manage. Can you log out of the dashboard, and then log back in to see if the option is available?

Keep us posted,

@BellPatricia