topic Re: Battery power backup for home hub 3000 in Internet

Battery power backup for home hub 3000

Jamccoll — Thu, 22 Jan 2026 17:14:15 GMT

Bell's web site touts the availability of backup power battery backup. and states that they have the batteries for sale. However I have been unable to find anyone at Bell that will confirm this. Also, I found the following on the internet :Bell no longer offers the Home Hub 3000 backup battery for purchase. Apparently they discontinued them in Many 2021. Is Bell deliberately providing misleading and false info on its web site? Does anyone know if a backup battery is still available anywhere

Re: Battery power backup for home hub 3000

BellPatricia — Thu, 29 Feb 2024 18:14:45 GMT

Hey there @Jamccoll. Welcome to the Community.

You're correct, as detailed on our website here Stay connected during a power outage as of May 2021 the Home Hub 3000 backup batteries are no longer available for purchase.

Let the Community know if you have any other questions.

- Patricia

Home hub 3000

Dilullob — Thu, 26 May 2022 18:24:03 GMT

I would like to know what kind of battery to purchase for he hub 3000

Bell tells me they discontinued supplying these batteries however they were not to clear on what kind of battery I require

Re: Home hub 3000

ZaneP — Thu, 26 May 2022 18:45:16 GMT

Hi @Dilullob

This is from the Bell Support site:

"Stay connected during a power outage with your Home Hub 3000

As of May 16, 2021, Bell no longer offers the Home Hub 3000 backup battery for purchase.

To maintain phone service during a power outage, you need an uninterrupted power supply (UPS) to power your Home Hub 3000. You can purchase one from various retailers who sell electronics and related devices.

FAQs

What is an uninterrupted power supply (UPS)?

A UPS, also known as a battery backup, provides electricity when your regular power source fails. When the electricity goes out, devices plugged into the UPS (modem, computers, TV, etc.) will be powered by its battery.

What kind of UPS do I need to power my modem?

To power your modem, a UPS should meet these requirements:

Rated for a capacity of at least 300 volt-amperes (VA)
Must support three-prong power plugs (National Electrical Manufacturers Association NEMA 5-15P)

Also, opt for a UPS that meets your capacity and runtime needs. A variety of UPS units are available and a sales representative can help make a recommendation.

How long will a UPS power my service?

The length of time (also referred to as runtime) depends on various factors such as:

How many devices you have connected to the UPS.
The type of devices you are powering during a power outage.
The make and model of your UPS. See its manufacturer for details

How can I optimize the length of time my Internet service will be operational during an outage?

We recommend connecting only your Bell modem to the UPS. Contact the manufacturer for other ways to optimize your UPS.

How do I install my UPS?

Follow the manufacturer's installation instructions and connect your Home Hub 3000 into it."

Hope this helps.

Re: Battery power backup for home hub 3000

N2N-rik — Thu, 09 Jun 2022 01:21:37 GMT

Ask Jamccoll for the information from the battery he obtained, and see if you can find it on Amazon. A bell representative told the same (that those batteries are no longer supplied, but Bell must get their equipment from somewhere unless they're in the manufacturing business themselves).

Re: Batter power backup for home hub 3000

N2N-rik — Thu, 09 Jun 2022 01:23:16 GMT

Could you post the information from your battery, so others can search for it online? Is that allowed in these forums?

Re: Battery power backup for home hub 3000

Jamccoll — Thu, 09 Jun 2022 11:17:14 GMT

sagemcom available at Amazon.com. I got mine from Bell however after pointing out to them that they continued to advertise it as a feature of the 3000 and at the same time claiming they no longer supply it.

Re: Batter power backup for home hub 3000

MarkyMark — Wed, 12 Oct 2022 17:41:38 GMT

Hi there. I have run into the same problem. Bell doesn't supply replacement batteries AND Bell doesn't give specs as to precisely what to order. I had a long virtual chat with a Bell person who said if I went into a Bell store they would help me but they said the same as what the May 2021 message said. They suggested Best Buy. I took more time out of my day and went there but they don't carry them and suggested eBay. That is where I stop because I likely will not get the right replacement. Will a replacement router solve the problem? I've spent wayyyy to long on this issue.

Re: Battery power backup for home hub 3000

MarkyMark — Wed, 12 Oct 2022 18:00:11 GMT

Do you have more precise details as to which sagemcom batterty to get on Amazon? I am searching Amazon and the pics of what I see don't match what is in my router.

Re: Batter power backup for home hub 3000

ZaneP — Wed, 12 Oct 2022 18:43:06 GMT

Hi @MarkyMark

If you mean the replacement of your HH3K with an updated Home Hub, that's not a solution. The latest Home Hubs - HH4K and Giga - don't have battery power backup at all.

If you're concerned about power outages get a 300 VA UPS, instead of endlessly searching for a replacement battery. Less expensive than that Sagemcom battery, and potential problems are avoided.

Cheers,

ZaneP

Re: Battery power backup for home hub 3000

Jamccoll — Wed, 12 Oct 2022 20:06:41 GMT

I finally did convince Bell to provide me with a backup battery. It is installed and is a Sagecom. Model :

numberB56L563

Re: Battery power backup for home hub 3000

LP — Wed, 02 Nov 2022 18:34:19 GMT

I got my Bell internet upgraded with Giga Hub modem so my battery backup no longer useful, Bell doesn't seem to be taking it back. Is there a way I can sell it to someone in need of that?

Re: Batter power backup for home hub 3000

Rosy — Wed, 25 Jan 2023 22:22:25 GMT

Where can I buy that?

Re: Batter power backup for home hub 3000

ZaneP — Wed, 25 Jan 2023 22:59:58 GMT

Buy a UPS? Most all of the online retail chains sell them.

Battery power backup for home hub 3000

ming — Sun, 28 May 2023 18:28:29 GMT

where can I buy a power backup battery for home hub 3000

Re: HomeHub 3000 battery

SoMad — Sun, 27 Aug 2023 04:30:48 GMT

I can not understand a company that cares so little for its customers. They took my old no-modem phone service away and replaced it with one that requires more electricity plus three extra spaces on my power bar, and leaves me with no emergency connection at all unless I can somehow figure out which battery needs to be installed at my own expense, and how to install it. The only advice they give is, "buy some sort of battery and ask the manufacturer how to use it." I think that after over sixty years with Bell, I have to leave.

Re: HomeHub 3000 battery

ZaneP — Sun, 27 Aug 2023 13:21:20 GMT

Hi @SoMad

I'm surprised to read that you didn't get specific advice on this from Bell. Did you speak to someone?

Last year I posted here on what's needed as a replacement to the failing battery.

Here's the post. It's taken from the Bell Support site:

"Stay connected during a power outage with your Home Hub 3000

As of May 16, 2021, Bell no longer offers the Home Hub 3000 backup battery for purchase.

FAQs

What is an uninterrupted power supply (UPS)?

What kind of UPS do I need to power my modem?

To power your modem, a UPS should meet these requirements:

Rated for a capacity of at least 300 volt-amperes (VA)
Must support three-prong power plugs (National Electrical Manufacturers Association NEMA 5-15P)

Also, opt for a UPS that meets your capacity and runtime needs. A variety of UPS units are available and a sales representative can help make a recommendation.

How long will a UPS power my service?

The length of time (also referred to as runtime) depends on various factors such as:

How many devices you have connected to the UPS.
The type of devices you are powering during a power outage.
The make and model of your UPS. See its manufacturer for details

How can I optimize the length of time my Internet service will be operational during an outage?

We recommend connecting only your Bell modem to the UPS. Contact the manufacturer for other ways to optimize your UPS.

How do I install my UPS?

Follow the manufacturer's installation instructions and connect your Home Hub 3000 into it."

Hope this helps you.

Re: HomeHub 3000 battery

edee_em — Fri, 08 Dec 2023 15:05:38 GMT

Just wondering if the only few people on the Bell network who have an issue with battery replacement ever figured out whether the battery they did have was working okay before replacing it? As I mentioned in my post, the modem says replace but when I accessed the modem software it said the battery was fine showing 99% power. Who/what to believe??? Thanks

Re: HomeHub 3000 battery

BellKris — Sat, 09 Dec 2023 12:57:20 GMT

Hi there, @edee_em. Thanks for your follow-up.

We would suggest testing the battery to see if it's working. If you have the back-up battery inserted into the back of the modem, you should be able to unplug the modem from the wall outlet and the battery will keep the modem running and the internet working. If it doesn't stay powered on, then the battery is no good.

If you have any further questions, please let us know.

Re: HomeHub 3000 battery

edee_em — Sat, 09 Dec 2023 18:50:32 GMT

Thanks for this BellKris

I did as instructed (unplugged modem) and everything is fine. Battery at 94% (according to modem) after running an update of an app I use (to test connection). Phone connection also stayed on and worked. So, why does Bell continue to push that replace battery message? I get that Bell is not providing batteries any longer so why can't we cross that bridge when we get there? Anyway, thanks for your help.