topic Re: pp0:TR069 logs 12hours apart - interrupting internet service in Internet

pp0:TR069 logs 12hours apart - interrupting internet service

HubUser — Thu, 17 Oct 2024 16:33:23 GMT

Posting to the forum and hopefully an SME from Bell who can explain the issue here and how to disable or change the settings...every 12 hours exactly, at 3:14AM and 3:14PM I see the following logs on my modem. Ironically, this is the same time I experience a brief internet outage with any connected devices - the modem says internet is up, but nothing loads for a few minutes. Can anyone explain how to disable these or at least change their frequency??

I have done extensive testing & troubleshooting on this GigaHub, and have narrowed down the issue to these events.

Re: pp0:TR069 logs 12hours apart - interrupting internet service

Vanadiel — Thu, 17 Oct 2024 17:31:02 GMT

TR-069 (Technical Report 069) is a technical specification of the Broadband Forum that defines an application layer protocol for remote management of customer-premises equipment (CPE) connected to an Internet Protocol (IP) network.

Someone from Bell will need to pickup this thread and forward this to the right people.

Re: pp0:TR069 logs 12hours apart - interrupting internet service

BellPatricia — Tue, 22 Oct 2024 14:45:58 GMT

Hi there @HubUser,
Thanks for reaching out to the Bell community.
The ppp0 message that you see every twelve hours indicates when the modem checks in to CSMF-II.
Are you using any third party equipment with your B1 plugged directly into the LAN?
@BellPatricia