topic Re: Why does my ping (ms) spike for online games during the evening time from 7pm - 11:30pm? in Internet

Packet loss due to bad routing to Valorant servers

Ghill — Wed, 09 Mar 2022 03:01:51 GMT

Hello, I have 1.5Gpbs Fibe Ethernet on a HH4000 and for months now I've been experiencing heavy packet loss to a game called Valorant.

There seems to be known issues with connections to these AWS servers from Bell's end, but no-one from support has been able to even talk to me directly about routing. I've been through three replacement HH4000's, checking ports, and the issue definitely seems to be IP routing.

Is anyone else here experiencing the same issues? I have lots of trace route tests to show evidence of this. I know I saw a reddit thread on /r/bell as well as some threads on twitter about people having the similar issues.

Re: Packet loss due to bad routing to Valorant servers

BellAntonie — Fri, 24 Oct 2025 21:45:07 GMT

Hey @Ghill thanks for posting in the Community.

We would like to dig a little deeper with you on this.

We have sent you a Private Message. Please check your Inbox, next to your Profile avatar.

Unsure of where to find your Inbox, see this link

Why does my ping (ms) spike for online games during the evening time from 7pm - 11:30pm?

PingSpikesEvening — Thu, 02 Jun 2022 02:47:55 GMT

For the past month and a half I have been trying to contact Bell Support and they cannot help. I have scheduled 2 appointments for technicians to come. The first one came during the day time when the issue wasn't happening and the second one no-showed. Bell technical support do not know why my ping spikes. When i do tracert on my command prompt, I can visually see the ping spikes.

Before this issue happened I would get less than 40ms on US Central Servers and US East Servers, and now everything spikes to 80ms - 100ms. I play valorant and a variety of FPS shooters.

Can anyone please help?

Re: Why does my ping (ms) spike for online games during the evening time from 7pm - 11:30pm?

ZaneP — Thu, 02 Jun 2022 19:22:12 GMT

Hi @PingSpikesEvening

You're not alone in your frustration with latency. It's been reported here a few times.

A couple of things you can do now:

Reboot your Bell modem, then do another traceroute. If there's no improvement then...
See if you get better results if you change the modem's dns servers. Try Cloudflare (primary 1.1.1.1; secondary 1.0.0.1) or Google (primary 8.8.8.8, secondary 8.8.4.4) for starters. You'll need to log into the Home Hub dashboard to do this. You may see some improvement.
Post in this thread the server hostname or IP address of the one(s) that's giving you the most grief.

The issue needs to be escalated to a higher level of tech support, to get the engineering people involved. #3 above will help identify the problematic nodes.

FYI, I'm not a Bell employee. Just a customer like you.

Re: Why does my ping (ms) spike for online games during the evening time from 7pm - 11:30pm?

PingSpikesEvening — Fri, 03 Jun 2022 01:29:07 GMT

Morning/Early Afternoon Tracert
|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| mynetwork - 0 | 22 | 22 | 0 | 0 | 1 | 0 |
| 10.11.2.137 - 0 | 22 | 22 | 6 | 9 | 15 | 6 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| cr01-toroon12xew_0/2/0/5_11.net.bell.ca - 0 | 22 | 22 | 9 | 9 | 12 | 9 |
|cr01-toroon63zda-bundle-ether5.net.bell.ca - 0 | 22 | 22 | 8 | 9 | 12 | 11 |
|tcore3-toronto63-bundle-ether44.net.bell.ca - 0 | 22 | 22 | 7 | 12 | 16 | 9 |
| dis67-toronto63_2-0-0.net.bell.ca - 0 | 22 | 22 | 8 | 8 | 11 | 8 |
| 207.35.49.162 - 0 | 22 | 22 | 19 | 20 | 24 | 19 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Evening Time Tracert
|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| mynetwork - 0 | 666 | 666 | 0 | 0 | 5 | 0 |
| 10.11.2.137 - 0 | 666 | 666 | 5 | 9 | 25 | 15 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| cr01-toroon12xew_0/2/0/5_11.net.bell.ca - 1 | 662 | 661 | 8 | 31 | 72 | 51 |
|cr01-toroon63zda-bundle-ether5.net.bell.ca - 0 | 666 | 666 | 8 | 31 | 71 | 50 |
|tcore3-toronto63-bundle-ether44.net.bell.ca - 1 | 662 | 661 | 8 | 33 | 78 | 62 |
| dis67-toronto63_2-0-0.net.bell.ca - 0 | 666 | 666 | 7 | 30 | 72 | 48 |
| 207.35.49.162 - 0 | 665 | 665 | 18 | 41 | 109 | 75 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 134 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Re: Why does my ping (ms) spike for online games during the evening time from 7pm - 11:30pm?

AlexS — Fri, 03 Jun 2022 04:39:22 GMT

U didn’t use vpn right? 1.5 m is just 2 weeks after the rollout of 3 Gpbs plans. If ur area has lots of video game lovers or young ppl and that plan is available, there might be lots of data transferring during that time.

Re: Why does my ping (ms) spike for online games during the evening time from 7pm - 11:30pm?

ZaneP — Fri, 03 Jun 2022 13:19:24 GMT

Please post the hostname or IP address of the server you're trying to reach. Thanks.

Re: Why does my ping (ms) spike for online games during the evening time from 7pm - 11:30pm?

PingSpikesEvening — Fri, 03 Jun 2022 22:29:49 GMT

no vpn

Re: Why does my ping (ms) spike for online games during the evening time from 7pm - 11:30pm?

PingSpikesEvening — Fri, 03 Jun 2022 22:29:58 GMT

192.207.0.1

Re: Packet loss due to bad routing to Valorant servers

BellPatricia — Tue, 07 Jun 2022 18:21:52 GMT

Hi @PingSpikesEvening. Thanks for your post, and welcome to the Bell Community.

We would like to take a closer look into this for you, and we've sent you a private message. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Valorant Connection Issue

honne — Sat, 05 Aug 2023 16:25:22 GMT

Hi, I ran a series of tests on my home network through my computer and noticed some things that needed to be addressed but I have no clue how to go about this so I have resorted to using the forum here.

In short, there were some strange packet loss issues associated with a game I play called valorant and I ran some tests with the publisher to troubleshoot the issue:

cr01-toroon63zda-bundle-ether5.net.bell.ca - nodes from this got packet loss 3%
cr02-toroonxnhrz-bundle-ether1.net.bell.ca - nodes from this got packet loss 79%
bx3-torontoxn_hundredgige0-2-0-0.net.bell.ca - no response from the host
99.82.178.222 - no response from the host
tcore3-toronto63-bundle-ether44.net.bell.ca - no response from the host
dis67-toronto63_2-0-0.net.bell.ca - no response from the host

These were results pulled from WinMTR and I'd like to share log files too.

Hoping this is enough information for help.

Re: Valorant Connection Issue

BellPatricia — Sat, 05 Aug 2023 21:45:28 GMT

Hello @honne,

Welcome to the Bell community, and thank you for your post.

Can you please share screen shots of the log files so the Community can take a closer look?

- Patricia

Re: Valorant Connection Issue

honne — Sun, 06 Aug 2023 00:32:31 GMT

Here they are.

Riot Games / North America WinMTR logsAmazon WinMTR logs

Re: Valorant Connection Issue

honne — Wed, 09 Aug 2023 01:15:34 GMT

Hi, are you able to see them?

Re: Valorant Connection Issue

BellPatricia — Wed, 09 Aug 2023 14:47:41 GMT

Good morning @honne, and thank you very much for sharing your log files with the Bell Community.

Can you please provide more information surrounding what prompted you to start your investigation? i.e. what issue are you experiencing while playing Valorant?

We are also interested to know which tool you're using to measure the packet loss, and how did you learn which IPs to use for testing?

- Patricia

Re: Packet loss due to bad routing to Valorant servers

DrunKev — Wed, 09 Aug 2023 18:40:49 GMT

I have also been experiencing congestion issues resulting in ping spikes that are not visible in in-game ping indicators but can definitely be felt. This is showing up in overwatch, league of legends and fortnite. There was one server that routed through Oregon where the spikes did not occur but all routing going through Ashburn, New York seemed to be having issues. Here's an MTR.

It is occurring at all times of the day and worked with Riot providing logs and they mentioned how this is a routing issue that Bell would need to resolve specifically. This kind of congestion likes does not result in any noticeable symptoms for anything other than gaming due to the latency sensitivity and how subtle the effects are despite being consistent.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AX88U-E178 - 0 | 351 | 351 | 0 | 0 | 1 | 0 |
| 192.168.2.1 - 0 | 351 | 351 | 1 | 1 | 3 | 1 |
| [hidden] - 0 | 351 | 351 | 1 | 2 | 4 | 2 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
|tcore3-montreal01_1/9/0/2_42.net.bell.ca - 29 | 167 | 120 | 24 | 25 | 27 | 25 |
|cr01-toroon63zda_bundle-ether1.net.bell.ca - 58 | 107 | 45 | 0 | 27 | 29 | 27 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| bx6-chicagodt_0-6-0-0.net.bell.ca - 0 | 351 | 351 | 26 | 26 | 29 | 26 |
|be-220-pe03.350ecermak.il.ibone.comcast.net - 0 | 351 | 351 | 26 | 26 | 29 | 26 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 71 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Re: Packet loss due to bad routing to Valorant servers

Felix — Sun, 27 Aug 2023 22:12:33 GMT

Hey there, i'm having the same problem with valorant/league of legend. The issue appears randomly, everything was working fine 1 month ago, but not I can't even play the game correctly with all the packet-loss i'm getting. 1.5Gpbs Fibe Ethernet on a HH4000 also.

Re: Packet loss due to bad routing to Valorant servers

User1233 — Fri, 22 Sep 2023 22:26:33 GMT

I am having the same issue --- tons of packet loss, regardless of what site I trace to. The technical support I've received has been beyond disappointing. I'm being asked to troubleshoot the devices in my home --- and the issue has absolutely nothing to do with that. It's beyond frustrating.

Re: Packet loss due to bad routing to Valorant servers

honne — Sun, 24 Sep 2023 09:06:50 GMT

Hi, So I ended up resolving my issue and realized it was a local user network related issue and not necessarily tied to my bell service but a function called "Repair LSR" with a program called GearUp Booster which I used and this caused my issue however I did not know because I uninstalled a while ago.

The function says to use the following in a cmd prompt however I just pressed the button from the app and it did it's thing and I uninstalled and things seem to be working again.

netsh winsock reset

If anything investigate any vpn programs u may have used.

Re: Packet loss due to bad routing to Valorant servers

BellNick — Mon, 25 Sep 2023 21:22:41 GMT

Hi there @User1233
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing this issue and if so, have you checked out what @honne suggested?
Looking forward to hearing back.