topic Backup function missing from Bell Home Hub 3000/4000 in Internet

Backup function missing from Bell Home Hub 3000/4000

riggor9999 — Thu, 13 Feb 2025 13:47:48 GMT

I just upgraded from HH3000 to HH4000. After I did all my config, the HH3000 had a BACKUP and RESTORE button/function to save my config. This is obviously needed if you have to factory reset or get a new HH3000 ... you could RESTORE/upload your saved settings. Now, after configuring and setting up my HH4000 ... the BACKUP/RESTORE button/functionality is missing.

Again - in case the HH4000 router needs to be factory reset or replaced, all my settings would be lost and I would have to configure/set up each screen/function from scratch ... with no ability to RESTORE/upload saved configuration.

I am correct? or am I missing something?

If I am correct ... how do we get the BACKUP/RESTORE functionality added to the HH4000?

Re: backup function missing from Bell Home Hub 4000

BellPatricia — Tue, 23 Aug 2022 18:09:28 GMT

Hi there @riggor9999. Thanks for your post, and welcome to the Bell community.

You're right, the backup/restore function on the HH4000 is no longer available.

- Patricia

Re: backup function missing from Bell Home Hub 4000

riggor9999 — Tue, 23 Aug 2022 18:14:30 GMT

Thank you for confirming. This is a basic function that needs to be added back into the router (like the HH3000 has). What is the method to open a ticket/request to have it added back?

Saving/restoring configuration file is a basic/standard function that is included in all devices that are configurable.

Re: backup function missing from Bell Home Hub 4000

BellPatricia — Thu, 25 Aug 2022 14:06:43 GMT

Hey @riggor9999.
We appreciate your interest in this feature. However, it is no longer available.

- Patricia

Re: backup function missing from Bell Home Hub 4000

riggor9999 — Thu, 25 Aug 2022 14:08:42 GMT

I understand however my question is ... What is the method to open a ticket/request to have it added back?

Thank you

Re: backup function missing from Bell Home Hub 4000

PM013 — Sat, 08 Oct 2022 20:52:00 GMT

I agree with riggor9999. I have been a long time user and customize my IP addresses and a backup/restore is a required function. If not via the device, at least via the web interface. You cant upgrade hardware as I did from HUB3000 to GigaHub and not give your customers the same features. I would like to escalate this reasonable request.

Re: backup function missing from Bell Home Hub 4000

Boushard — Fri, 28 Jul 2023 17:03:57 GMT

Little late to the party, but It's definitely a function that is needed. I have multiple settings done in my modem/router so a factory reset or, like today, an upgrade to the 4000 upload the config will save time.

Another dumb move from Bell for removing useful function for those who want more from there gear!

Backup function missing from Bell Home Hub 3000/4000

sprezzatura — Thu, 13 Feb 2025 13:47:57 GMT

Does anyone remember the "Backup" feature of the Home Hub 3000?

On the Home Hub 3000 modem, there used to be a "Backup" option to save the configuration (Feb 2020) to one's computer. It does not appear anymore.

What happened to the "Backup"? How do I backup my configuration? I have invested a significant amount of time entering device names, I don't want to have to redo all that the next time we do a hard reset.

Backup function missing from Bell Home Hub 3000/4000

Vanadiel — Thu, 13 Feb 2025 13:49:12 GMT

I believe that option has been removed. As far as I am aware, there's no way to backup the home hub 3000 configuration.

Backup function missing from Bell Home Hub 3000/4000

WelshTerrier — Thu, 13 Feb 2025 13:50:02 GMT

Good Day & Welcome to the Bell Community Forum.

This function has not been available & was discontinued a number of years ago. I can offer up as a suggestion an alternative that will work just as well or even much better.

Log in to your modem and capture a screen shot or a recording of all the information that you would need if you needed to do a factory reset on your modem. Most computers, tablets, & devices have a screen capture or record tool that will allow you to save your settings. E.g. Snipping Tool, etc.

Thank you for posting your question.

Take care.

Re: Backup function missing from Bell Home Hub 3000/4000

sprezzatura — Fri, 14 Feb 2025 15:23:57 GMT

Screenshots is not a practical solution. I have a dozen devices whose MAC addresses are converted to computer names. I have to re-type all those names? Ridiculous. How is this "much better"? Why on earth would Bell discontinue this useful function?

Re: Backup function missing from Bell Home Hub 3000/4000

riggor9999 — Fri, 14 Feb 2025 18:40:00 GMT

Screenshots are always an option, but there are so many reasons to have a backup/restore function (for example, modem died/replacement) - it's IT 101. Shame on the developer or the Q/A team that took it out to deem it unnecessary.

Re: Backup function missing from Bell Home Hub 3000/4000

WelshTerrier — Fri, 14 Feb 2025 18:21:14 GMT

Good Day.

You may not like the answer that I provided to your question, but it is what it is. I suggested this to you as another alternative. It is not the end all or be all, but it is a quick fix for you to at least have a copy of your modem settings.

As I mentioned in my earlier reply; this function has not been available & was discontinued a number of years ago.

It is a feature worth consideration & does warrant further investigation by the development. I will leave this with you to pursue.

I do not work for Bell. I am only one member trying to assist another member in answering their question or solving their problem.

I can only assume that it is much easier to just shoot the messenger.

Thank you for your reply.

Take care.

Re: Backup function missing from Bell Home Hub 3000/4000

riggor9999 — Fri, 14 Feb 2025 19:31:16 GMT

I apologize - I thought you were Bell.

I originally posted this 08-21-2022 05:45 PM . It just keeps resurfacing as people have the same question all the time.

I asked Bell how to put in a development request - no response.

We all are taking screenshots - that's not the issue .... it's the lack of key functions that is surprising / disappointing.

Re: Backup function missing from Bell Home Hub 3000/4000

WelshTerrier — Fri, 14 Feb 2025 22:07:56 GMT

Good Day.

@riggor9999 Thank you for your quick reply. I have moved on since your previous reply & it is now forgotten. If you are wishing to make developmental change, then you need to:

Describe the issue, what it is today.
What you would like to see changed in detail.
Why do you wish this change is made?
Pros & Cons
Expected outcome. End result

Keep it simple. Stress the importance & benefits to Bell & all of its customers.

Write it up. Post it on the forum and ask one of the moderators to review & forward it on to the developmental team for consideration.

Keep in mind a change of this magnitude is not a quick fix. It needs to be analyzed, costed out, looked at for service implications, the impacts, tested, etc. etc. etc.

This will not happen overnight. It is a starting point only!

Thank you once again.

Take care.

Re: Backup function missing from Bell Home Hub 3000/4000

dks — Sat, 15 Feb 2025 14:10:29 GMT

It should also be mentioned that Bell does not write the hub software alone. I believe the manufacturer, Sagemcom, is also involved. Saying that Bell should do this or that and do it immediately, is not reasonable.

Re: Backup function missing from Bell Home Hub 3000/4000

riggor9999 — Sat, 15 Feb 2025 14:20:15 GMT

First, Bell or anyone else dictates specs and functionality to OEMs. This function is a standard function in previous Bell routers and any other 3rd party router. Secondly, no one said anything immediately. This thread is well over two years old, and I specifically asked how to escalate and how to get that functionality back.

This topic is really dead. Standard functionality has been removed, and to date is not being returned.

Re: Backup function missing from Bell Home Hub 3000/4000

dks — Sat, 15 Feb 2025 14:39:41 GMT

I understand what you are saying. In truth, we have little or no input into getting what we want from Bell. @WelshTerrier 's comment is about as good as it gets.

Re: backup function missing from Bell Home Hub 4000

Retiredandbored — Wed, 19 Feb 2025 07:57:36 GMT

I too am late to the party, but I last was on bell on Bell hh2000, and my father in law had a 1000, then 2000.

I last was with bell in 2022, when I moved to where they didn't have internet, nothing at all, ad I went Cogeco.

I went to Bell when they installed fibe in our neighbourhood, part of the government supported extension to rural areas, a partnership, which Bell dropped completing a while back. In our area in Northumberland county, there are fibe conduits poking up all over the county, waiting for Bell to do the next step, and bundled fibre on poles waiting to go up side streets.

That aside, I am currently trying to play with setting back up my own internal network with primarily ethernet, which I am more than skilled in with a few boxes of at 6 cable, jacks, switches, and was planning to move everything up to WIFI 6 or above on my own router, and a seperate internal private network, for the Internet of Things, on its on channel placed a distance away from the primary wifi channel on 2.4 which I don't use much anyway. A couple of extenders, as I don't need mesh. Why, just because I have always done this.

Well, I learn here that Bell and Sagecom, (some will say it is Sagecom that dictates these changes, but Sagecom builds many different products all around the worl