topic Cannot access USB drive connected to my Home Hub 3000/Giga Hub in Internet

Cannot access USB drive connected to my Home Hub 3000/Giga Hub

stillyy4u — Sat, 15 Mar 2025 15:57:00 GMT

Folks,

Despite initially being able to access the USB drive connected to my Home Hub 3000 router, I am no longer able, as confirmed via the following exception I'm now receiving:

About a month ago, I did install Norton 360 but I'm not sure that it what's behind the behavioural change. I've tried disabling Norton but that hasn't altered my outcome.

Any suggestions would be most appreciated...thx!

Regards,

stillyy4u

Re: Cannot access USB drive connected to my Home Hub 3000 router

BellPatricia — Fri, 10 Feb 2023 21:49:23 GMT

Hey there @stillyy4u, thanks for your post and welcome to the Bell Community 🙂

Can you try typing \\192.168.2.1 into the address bar of your browser and see if you have access?

Let us know how everything goes.

- Patricia

Re: Cannot access USB drive connected to my Home Hub 3000 router

stillyy4u — Fri, 10 Feb 2023 22:14:23 GMT

Hi Patricia,

I can access the HH3000 admin portal without issue so whatever's causing my USB access issue has not yet affected access to the portal.

What next?

Regards,

stillyy4u

Re: Cannot access USB drive connected to my Home Hub 3000 router

BellPatricia — Mon, 13 Feb 2023 20:31:43 GMT

Thanks for testing that out for us @stillyy4u.
Is the USB drive working when you have it connected directly to your computer?
- Patricia

Re: Cannot access USB drive connected to my Home Hub 3000 router

stillyy4u — Tue, 14 Feb 2023 15:33:34 GMT

Hi Patricia,

Yes, I've no problem accessing the USB drive directly from any other computer on my network.

Regards,

stillyy4u

Re: Cannot access USB drive connected to my Home Hub 3000 router

BellPatricia — Wed, 15 Feb 2023 20:21:34 GMT

Hey @stillyy4u. Since the USB drive is working on other computers it seems possible the issue lies with the computer that you recently installed Norton Anti-Virus on.

We recommend checking the Advanced sharing settings & the Network and sharing Centre to see if your Wi-Fi connection/network is set to public or private, and also confirm that the network discovery is set properly.

Check out the images below for a closer look at the settings.

Keep the Community posted,

- Patricia

Re: Cannot access USB drive connected to my Home Hub 3000 router

stillyy4u — Wed, 15 Feb 2023 20:43:20 GMT

Hey Patricia,

I suspect your capture came from a Windows 10 machine; here are the equivalent settings from my Windows 11 environment...

Any concerns here?

...stillyy4u

Re: Cannot access USB drive connected to my Home Hub 3000 router

BellPatricia — Fri, 17 Feb 2023 20:12:13 GMT

Hey there @stillyy4u, yes everything looks good there.
Our best recommendation at this point would be to check for your USB in the network drive to see if anything comes up.

Keep us posted on how everything is going.
- Patricia

Re: Cannot access USB drive connected to my Home Hub 3000 router

stillyy4u — Fri, 17 Feb 2023 21:53:06 GMT

Hey Patricia,

Okay, despite MANY recent attempts at mapping a local drive to the thumb drive plugged into the HH3000 -- all of which have failed (hence the reason for raising this post) -- this time, it worked -- AGAIN!

Sadly, much like the inexplicable reason as to why this access mysteriously stopped working earlier, I cannot explain why it's now working again, as I've not applied any recent changes since implementing Norton A/V; that said, I have applied some O/S-related updates so not sure if that's made a difference.

In any event, as I'm not one to look a gift horse in the mouth, I'm just happy I'm back in business!

Thank you for your assistance in working with me on this concern. It was very much appreciated!

...stillyy4u

How to access \\mynetwork (USB storage) on Bell Giga Hub from Windows 10

Weimin — Mon, 27 Mar 2023 14:55:35 GMT

I followed the steps from Bell site to connect to a USB drive (\\mynetwork) with Bell Giga Hub, but it has got an error. from Windows 10 desktop PC: 'Windows cannot access \\mynetwork'. Someone could help to resolve this issue? Thanks!

Re: Cannot access USB drive connected to my Home Hub 3000 router

Colint430 — Wed, 04 Oct 2023 14:07:05 GMT

has there been anything else discovered on how to resolve this issue? my computer recently updated to windows 11 and now i am getting this exact same message @stillyy4u was getting when trying to access his network drives. i can access \\mynetwork but nothing that is plugged into it. i just updated everything i could as far as windows updates but im still getting the error

Re: Cannot access USB drive connected to my Home Hub 3000 router

BellPatricia — Wed, 04 Oct 2023 17:54:16 GMT

Good afternoon @Colint430,
Welcome to the Bell Community.
Can you confirm if the USB drive is working when you have it connected directly to your computer?
Please also test out the different tips that we posted in the thread above, and let the Community know how everything is going.
- Patricia

Re: Cannot access USB drive connected to my Home Hub 3000 router

RBORRELL — Mon, 04 Dec 2023 15:05:38 GMT

Microsoft has removed support for SMB1 which is how PCs find the USB drive. Is Bell going to issue a patch for the routers to be seen with non-SMB1 devices?

Re: Cannot access USB drive connected to my Home Hub 3000 router

Vanadiel — Mon, 04 Dec 2023 18:18:19 GMT

If it is SMB1 related, you can enable SMB1 again: https://www.youtube.com/watch?v=gSIS18c0UyY

However, be aware of the security risks associated with SMB1 protocol.

Cannot access USB drive connected to my Home Hub 3000 router

Old Physicist — Thu, 20 Feb 2025 22:00:21 GMT

I have connected a 1TB (actually tried two different drives) to the Home Hub 3000 USB port, hoping to use it as a network visible drive; tried both USB ports. The drive shows in the router management app fine. According to all Bell instructions, all I need to do then is access \\mynetwork through File Explorer and I should see the drive. Absolutely no way does this work. I get a pop-up windows stating "Windows cannot access \\mynetwork, with error code 0x80004005. Following suggestions from various users, I have activated SMB 1.0/CIFS File Sharing Support (Automatic Renewal, Cline, and Server) in various combinations — all with no success. It doesn't appear anywhere in File Explorer, including under "Network", although I can see all my printers, etc.

Using Windows 11 24H2; Intel Ethernet I219-V; Bell Home Hub 3000

Extremely frustrating. Is there an issue with Windows 11? or what? Any help really appreciated.

Re: Connecting USB drove to Home Hub 3000

Vanadiel — Thu, 20 Feb 2025 21:31:11 GMT

Try \\192.168.2.1

Re: Connecting USB drove to Home Hub 3000

Old Physicist — Fri, 21 Feb 2025 04:14:53 GMT

Sure, that gives me access to he router, but not to the USB drive other than to show that the drive is connected to the router through USB. Can neither read nor write to the drive via that route.

Re: Connecting USB drove to Home Hub 3000

Colint430 — Fri, 21 Feb 2025 16:21:58 GMT

This issue keeps coming back for me but power cycling the router allows me to read and write to the drive for a few weeks usually. I havent found a more permanent solution but it's worth a try to see if that helps you

Re: Cannot access USB drive connected to my Home Hub 3000 router

Old Physicist — Fri, 21 Feb 2025 16:49:38 GMT

Colint430: I have tried that, but will give it another whirl later today. (What's the definition of insanity? "Doing the same thing over and over again and expecting a different result." That doesn't apply in the IT world!

Re: Connecting USB drove to Home Hub 3000

Old Physicist — Fri, 21 Feb 2025 22:08:59 GMT

Tried the reboot — unplugged the router, waited about 60 sec, repowered. No joy. Frustration continues. I'm beginning to wonder if it's a function of Windows 11.