topic Re: Cable Extension for Home Hub modem in Internet

Relocate my modem to a different room

Bizzie — Tue, 05 Mar 2024 13:45:49 GMT

Hi,

I have a home 3000 modem. There is a gray wire, that connects to a phone connection box in the wall. What kind of cable is it? I need a longer one to reposition my modem.

Thanks!

Bizzie

Re: Cable from the wall to my Home 3000 hub?

BellPatricia — Fri, 17 Jun 2022 19:17:46 GMT

Hey @Bizzie. Thanks very much for reaching out to the Bell Community 🙂

That sounds like the fibre wire to me. Just to be sure would you be able to share a photo with the Community?

You may need to request a modem relocate so a technician can safely assist.

- Patricia

Re: Cable from the wall to my Home 3000 hub?

Paladin — Tue, 21 Jun 2022 23:52:52 GMT

Hi!

If it has a green connector (normally on both sides) it is a fiber cable with SC APC (sometimes written SC / APC) connectors. This is usually what Bell uses as far as I know and is what I have...

If it has a blue connector on it it has SC UPC (sometimes written SC / UPC) connectors...

You can get those in quite a few places (Amazon would be my first choice if you do not want to order from a specialized store)...

Good luck and have a nice day!

Re: Cable from the wall to my Home 3000 hub?

Paladin — Wed, 22 Jun 2022 01:20:52 GMT

One word of warning...

There is a protector that must be removed at the end of those cables (compare with the one from Bell, you will see what I mean), do not touch the fiber there when it is removed, if it gets dirty it could affect your modem performance (speed, etc...)...

Good luck and have a nice day!

Moving modem after install

Impala — Sun, 10 Jul 2022 20:18:06 GMT

Hi,

I'm a new Bell Fibe customer. Switched from Cogeco a couple weeks ago. If I want to move the Fibe modem, can I get an extension for the Fibe cable from Bell or somewhere else?

Here's why I'm asking. When the installer came I asked him to put the Fibe router/modem where the old Cogeco router and my wifi modem were. That location was roughly in the middle of the house. I could tell the installer wasn't too excited about that idea and he talked me into putting it close to our main TV at the north end of the house. He said the TV should be hard wired to the Fibe modem with an ethernet cable for the best performance, but when I got the streaming box a few days later I realized the is no way to hard wire it. It's strictly wifi. So we could have put modem where I wanted. It was just more work for the installer.

So now the modem is at the north end of the house, but I spend a lot of time in the garage and patio at the south end of the house, about 50 feet or more from the modem and I often loose my wifi connection. This is very disappointing and my wifi performance was actually better with Cogeco.

I know Bell rents Fibe pods or something to extend the wifi, but I don't want to spend more money.

Thanks for any advice.

Re: Cable Extension for Home Hub modem

Impala — Wed, 10 May 2023 16:52:34 GMT

I see now that it's a fiber cable with SC APC connectors that I need, or I could request a modem relocate and have a technician do it. Based on my experience with the first technician I'm fairly certain I can do a better job myself.

Thanks.

Re: Cable Extension for Home Hub modem

Paladin — Wed, 13 Jul 2022 00:34:45 GMT

Hi!

I am not sure how things were wired for you but, if needed, you can find on SC APC to SC APC couplers (or SC UPC if that's what you had) to connect two fiber cables together...

You can get those in quite a few places (Amazon would be my first choice if you do not want to order from a specialized store)...

There is apparently barely any loss of signal when you use those...

If you have a slack box (not everyone has one, in my case it was deemed necessary but might not have been for your install) there might be some additional "slack" cable in there but those can only be opened by a special tool that Bell techs have...

Good luck and have a nice day!

Re: Cable Extension for Home Hub modem

Impala — Wed, 13 Jul 2022 18:34:02 GMT

The installer left me some slack cable, maybe enough to move the modem to a new spot in same room, but not enough to put it where I originally asked. So I would need a coupler to add extension to existing cable.

I was looking in the Fibe site and it says the wifi signal range should be 150 feet indoors and 300 feet outdoors. So I don't know why I'm losing the signal within 50 or 60 feet.

Re: Cable Extension for Home Hub modem

Paladin — Wed, 13 Jul 2022 20:04:08 GMT

The installer left me some slack cable, maybe enough to move the modem to a new spot in same room, but not enough to put it where I originally asked. So I would need a coupler to add extension to existing cable.

In my case my installer put some additional slack cable in a (slack) box like this: https://tiitech.com/product/506f/ This is where the connection between the fiber cable outside and the one that goes inside is made in my case... I am not quite sure how the transition from the outside fiber cable to the inside one is done when you do not have a slack box...

I was looking in the Fibe site and it says the wifi signal range should be 150 feet indoors and 300 feet outdoors. So I don't know why I'm losing the signal within 50 or 60 feet.

Those specs depend on the materials used and some materials are worse than others... I would not be surprised if metal was the worst but I know brick (which I have inside the house in some places) is pretty bad too... Good luck and have a nice day!

Re: Cable Extension for Home Hub modem

Impala — Thu, 14 Jul 2022 16:16:29 GMT

I have a slack box like yours on outside of house. Had a look inside, but installer only left a couple extra feet. Would have been a good idea to leave more, but I don't think he was very competent.

Need extension cable for Home Hub 4000 Error 1201 Low Fiber Signal

Birdman — Tue, 13 Sep 2022 20:03:36 GMT

Hello. My Bell fiber optic cable comes into my room from outside and connects directly into the Home Hub 4000. Speeds are great but I need to move the modem into the main living area and outside of my room. I purchased an SC to SC single mode simplex fiber optic patch cable (10M length) on Amazon (it shipped with an SC female - SC female adapter). I plugged the Bell cable into the adapter on one end and the patch cable on the other end with the other end of the patch cable connecting into the modem.

The length was perfect but I received an error message on the modem "Error 1201 Low Fiber Signal Check Fiber Connection" and the wifi did not work. I replaced it with the original Bell cable without the patch / extension cable and the modem worked fine again.

Maybe 10M is too long a run? I looked on Amazon for a shorter cable but now I see there are SCAPC to SCAPC; LC APC to SC APC; SC APC to SC etc. (?) Lots of different choices.

Does anyone have any input on (i) why I received the error message with the 10M extension (faulty cable?) and (ii) exactly what kind of extension cable I need to use to move the Modem out of the bedroom into another room?

Thx in advance.

Re: Need extension cable for Home Hub 4000 Error 1201 Low Fiber Signal

Paladin — Wed, 14 Sep 2022 22:45:44 GMT

Hi!

If the cable you got has a green connector (should be unless the HH4000 also comes in a SC/UPC version which I doubt...), you need a single mode (9/125) cable with SC/APC connectors on each side...

If the connector you got on Amazon is anything but green chances are it is SC/UPC which is not compatible (the fiber endings are done differently, SC/APC has an angle which SC/UPC does not have).

Apparently Bell uses or did use SC/UPC in some situations/the past so make sure you get something that matches what they installed... That said, I think that the HH4000 only comes in a SC/APC version...

SC is the connector that is used for the HH4000, LC connectors are much smaller.

As for distance, it depends on the emitters as far as I know but in theory this kind of cable can be used for kilometers...

The cable you got had green or blue connectors?

I read that some people got defective cables, that might also be a possibility...

I never had to purchase one of those cables but I will send you a link to a cable which was recommended in the past for this use in a private message.

Good luck and have a nice day!

Re: Cable Extension for Home Hub modem

Birdman — Fri, 16 Sep 2022 14:28:00 GMT

Thx for the reply. I should have done more homework before I ordered the cable the first time. Yes, the one I ordered from Amazon was blue - SC UPC and the cable that currently connects the Hub is Green (which now I understand is SC-APC). I was focused on getting a cable that had sufficient length and once I saw SC, I didn't look any further.

Relocate my modem

Nish — Thu, 29 Sep 2022 16:13:12 GMT

I need to move my modem line from basement to first floor .whom should i contact?

Re: Relocate my modem

Paladin — Sat, 01 Oct 2022 23:20:44 GMT

You want a modem relocation...

You could try the chat here:

https://support.bell.ca/contact-us

If you prefer to call I contacted them (using chat) for you and this is what they replied:

For this Move request you can communicate with our customer service department:
Ontario and Quebec toll-free: Dial 310-BELL (2355)
From anywhere in Canada and the U.S.: 1-866-310-BELL (1-866-310-2355)
Monday to Friday 8 AM-9 PM.
Saturday and Sunday 9 AM-6 PM
Technical support is available every day Monday to Sunday: 24 hours/day

That 310-BELL phone number is in area code 866...

Good luck and have a nice day!

Relocate modem/router combo box to another room in the same house

MrsCuriosity123 — Thu, 13 Oct 2022 00:06:08 GMT

I’ve had conflicting information from Bell Agent and wanted to know from the Community about relocating my modem/router combo box from one room to another room. My box is connected via DSL line (phone jack). It’s located in the Family room and I wanted to move it to my Office. Can I just simply unplug the box and connected it to the phone jack in my office OR do I really need to have a technician do it for me for $75?

Re: Relocate modem/router combo box to another room in the same house

Paladin — Fri, 14 Oct 2022 00:10:31 GMT

It depends...

First, do you still have a regular phone line in the house?

If you still have a regular phone line they need to keep the DSL signal separate from the voice phone line and there are a few ways to do this...

- The "good old" DSL filter you install at each of the regular phones you use. This is the way I know DSL self-installs used to be done, I do not know if they still do it this way nowadays... Where you connect the DSL modem you must not use a DSL filter..

- There's the DSL splitter you install at the demarcation point/NID (Network Interface Device) in your house and which usually feeds only one DSL phone jack. This has the lowest risk of interference on the DSL signal...

- There's the DSL splitter you install at the demarcation point/NID (Network Interface Device) in your house and which feeds the DSL signal to line 2 (or 3) of all your phone jacks. This is how I used to be setted up when I still had a regular phone line and how my parents' house if setted up right now. At both places I had setted it up initially but a Bell tech did replace the DSL splitter when it failed at my parents' house while keeping the rest as is (ie regular phone line on line 1, DSL signal on line 2). There is a slightly bigger risk of interference on the DSL signal this way but this is the most convenient, you only need those small adapters that split that single phone jack into line 1 and line 2 to access the DSL signal...

FYI, with the proper phone jacks and cables you can have up to 3 phone lines from the same phone jack...

If you no longer have a regular phone line (some people only use their cellular phones nowadays) you might have a dry loop...

In this case it is a phone line which no longer has a dial tone and can only be used by your DSL modem. If you are setted up this way than it is possible that every phone jack in your house can be used for the modem without having to do anything... It is also possible you could be setted up as if you still had a phone line (with a DSL filter, etc...).

You need to identify which setup you have...

The easiest, to deal with without messing much with anything is the one using DSL filters... The DSL signal on line 2 is easy to deal with but I am not sure how common it is though...

Do you have filters installed on each one of your phones or does it seem like one of the phone jacks is dedicated to your modem?

Good luck and have a nice day!

Re: Relocate modem/router combo box to another room in the same house

dks — Fri, 14 Oct 2022 11:25:23 GMT

Paladin's comments are bang on. I have a similar setup for DSL as you do. However, a few years ago, after a lot of poor line quality problems, I did pay for Bell to send a technician to change things. It was worth it as the technician knew what he was doing, ran a new line from the outside Network Interface Device and cleaned up a lot of dead wire.

Another solution to the modem moving question (though not free either) is to consider using the pods that Bell offers. I have an HH3000 modem with four pods and they completely resolve any networking issues. There is a smartphone app that manages them or you can let them manage themselves. They are not hard to install and have worked seamlessly for 2+ years for me.

Re: Cable Extension for Home Hub modem

User7007 — Sat, 25 Mar 2023 17:20:34 GMT

Hello,

Wanted to ask about relocating the gigahub modem and this seems like the proper thread to do so. I have the 4000 installed in the living room and need for Working From Purposes to connect via cable. I was wondering how does the relocating work? I am in a room where there is nothing but wall sockets for power plugs. Would the bell tech guy drill or run the cable alongside the walls? For now I am using a very long rj45 cable but it's neither pretty or safe as it runs in the middle of the living room to the room where the computer is.

Thank you in advance for your time, guys!

Re: Cable Extension for Home Hub modem

dks — Sat, 25 Mar 2023 19:26:48 GMT

@User7007 wrote:
Hello,

Wanted to ask about relocating the gigahub modem and this seems like the proper thread to do so. I have the 4000 installed in the living room and need for Working From Purposes to connect via cable. I was wondering how does the relocating work? I am in a room where there is nothing but wall sockets for power plugs. Would the bell tech guy drill or run the cable alongside the walls? For now I am using a very long rj45 cable but it's neither pretty or safe as it runs in the middle of the living room to the room where the computer is.

Thank you in advance for your time, guys!

Can you say a bit more? You are now using an Ethernet cable to connect your computer and the modem because it is required for work purposes? Wireless is not an option? If so, I see a couple of options. Bell doesn't do work inside customer's homes. Electrical contractors or AV contractors can run ethernet cable from the modem where you need it and properly install jacks and plugs. For futureproofing, ask that they use Cat6 cable. You can also ask Bell to move the modem itself. That will require a technician visit and may or may not be possible, depending on the place you are living in (house vs. condo vs. apartment).