topic Re: Can't access Bell Mail with latest Chrome/Android 11 updates in Internet

Can't access Bell Mail with latest Chrome/Android 11 updates

Cordfan — Thu, 14 Jul 2022 13:03:11 GMT

Hello -

I have Android 11 Build RRHS31.Q3-46-113-5 with Chrome 103.0.5060.70 (the latest version).

Until the Chrome update appeared (June 16th), I had no problem with Bell Mail. Now, I never get to the login screen (the "bubbles" just keep appearing), but I'm never asked for my username or password.

No problem with the other cell phone which has an earlier Android 11 build.

Any ideas on this one would be greatly appreciated.

Re: Can't access Bell Mail with latest Chrome/Android 11 updates

BellPatricia — Fri, 08 Jul 2022 18:15:44 GMT

Hi there @Cordfan. Thanks very much for reaching out to the Bell Community.

Which device are you using, and are you using Bell webmail or an email client such as Outlook?

We recommend clearing the browser history & cache, then reboot your device and try to access Bell webmail.

Let the Community know how everything goes.

- Patricia

Re: Can't access Bell Mail with latest Chrome/Android 11 updates

Cordfan — Sat, 09 Jul 2022 02:25:21 GMT

Thanks, that worked. Much appreciated.

Re: Can't access Bell Mail with latest Chrome/Android 11 updates

Leylahdad — Thu, 14 Jul 2022 12:47:06 GMT

I found a simple solution to login to bell email that works for me. I tried using Microsoft Edge browser and I got through.

Re: Can't access Bell Mail with latest Chrome/Android 11 updates

Toronto — Mon, 07 Aug 2023 19:09:20 GMT

Mine too.

Before my chrome update on my samsung android, my bell email was working.

I have tried everything.

Re: Can't access Bell Mail with latest Chrome/Android 11 updates

BellPatricia — Wed, 09 Aug 2023 21:09:02 GMT

Good evening @Toronto,

Welcome to the Bell Community, and thanks for your post.

Can you clarify exactly what happens when you try to log into your Bell Webmail account, and also share a screen shot of what you see (please hide any personal information)?

Are you able to test on a different device to see if the same thing happens?

Hope to hear back from you soon.

- Patricia