topic Re: Virtual repair tool shows wrong address in Internet

Virtual repair tool shows wrong address

rdl01 — Fri, 30 Dec 2022 01:01:12 GMT

Should the Virtual Repair tool show your address? When I run it, it comes up with one that's different than my address.

I've been having multiple disconnects with my 3Gbps service and the GigaHub since I subscribed about 2 weeks ago.

Error 2000, and when I check 192.168.2.1 I see a b1 ID that doesn't belong to me. After a reboot, I get an error 1202 no HSI configuration, and when I call Support, they always mention a SSID that's different than the one on my modem.

Just wondering if the different b1 ID, SSID, and the wrong address that the Virtual Repair Tool brings up are indicative of the cause of the problem.

Re: Virtual repair tool shows wrong address

BellNick — Fri, 30 Dec 2022 20:34:34 GMT

Hi there @rdl01,
Thanks for your post and welcome to the Community.
Short answer, no, it should not show a different address / B1 or SSID. We will need to take a look at your account and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: Virtual repair tool shows wrong address

RingyDingy — Mon, 05 May 2025 12:19:41 GMT

For 10 months I've tried to get Bell to correct an incorrect service address when attempting to use the virtual repair tool .NO LUCK!

I see this issue was posted about in 2022 and was wondering if the community here could offer me some advice.

TIA

Re: Virtual repair tool shows wrong address

dks — Mon, 05 May 2025 12:20:28 GMT

Thank you for your concern. I have flagged this for Bell staff to respond.

Re: Virtual repair tool shows wrong address

BellPatricia — Mon, 05 May 2025 13:27:05 GMT

Good day @RingyDingy

Thank you for reaching out to the Bell community 🙂

We would be happy to take a look at this, and I have sent you a private message to discuss. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia

Re: Virtual repair tool shows wrong address

RingyDingy — Mon, 02 Jun 2025 13:31:27 GMT

Your services, such as Internet, TV and Home phone, will be interrupted during testing, which could take between 5 and 20 minutes.

Once testing has started, please do not refresh or close the page.

Testing the service(s) at
** MOUNTAIN.
ST. *******, ON

Virtual repair tool shows wrong address

RingyDingy — Sun, 01 Jun 2025 12:55:41 GMT

Virtual repair tool still reporting the incorrect address.

Re: Virtual repair tool shows wrong address

BellPatricia — Wed, 04 Jun 2025 15:24:53 GMT

Hi @RingyDingy

Thank you very much for your patience as our teams investigate further. We will be sure to provide you with an update as soon as one is available.

Have a nice day,

@BellPatricia

Re: Virtual repair tool shows wrong address

AATess — Mon, 16 Mar 2026 14:14:05 GMT

I feel your pain @RingyDingy. I recently switched to Bell and noticed the wrong address in the virtual repair tool. I connected with tech support 4 times in an effort to have this l addressed. No luck. At first I wasn't believed and after sending a screen shot, I was believed but I was advised that they didn't have access to correct the data table where the error was made and that I should just accept it the way it is. The tech support folks said they'd never heard of this happening before. I advised them to read the community forum posts.

Re: Virtual repair tool shows wrong address

BellNick — Mon, 16 Mar 2026 14:11:18 GMT

Hi @AATess
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message