topic Re: Giga Hub Settings Disappearing in Internet

Giga Hub Settings Disappearing

shaunclimbon — Sat, 24 May 2025 01:03:41 GMT

Have had a Giga Hub for several years now and recently settings are disappearing. For example, all my port forwarding entries vanished and the guest network disabled and related settings were lost. I added back some port forward settings but a few days later they disappeared again. Has anybody else encountered this?

Re: Giga Hub Settings Disappearing

WelshTerrier — Sat, 24 May 2025 11:46:37 GMT

Good Day & Welcome to the bell Community Forum.

Your Giga Hub should not lose its settings. This can happen if a reset vs. restart is mistakenly chosen at the modem or if you are logged in to your modem and accidentally choose a reset in the modem Advanced tools & settings menu. Bell Tech support can reset your modem on a need be basis to solve a modem issue.

Should this problem persist, please contact Bel Internet Tech support. Call: 1 866 310-BELL (2355)

Take care.

Re: Giga Hub Settings Disappearing

BellNick — Mon, 26 May 2025 15:45:06 GMT

Hi there @shaunclimbon
Thank you for your post and welcome to the Community.
Are you able to share what days this occurred on?
Is the issue still happening?
Did you happen to perform a factory reset of your modem?
Looking forward to hearing back.

Re: Giga Hub Settings Disappearing

shaunclimbon — Mon, 26 May 2025 19:06:54 GMT

Thanks for the replies. I'm going to wait to see if it happens again and, if so, I'll just call the tech support. Pretty sure I didn't reset anything. The only thing I could think of was that the power had gone out around the same time frame. But even then, I have a back-up UPC so not sure if it had drained or not.