topic Re: Home hub 4000 "SIP ALG" in Internet

Home hub 4000 "SIP ALG"

Deadeye21 — Sun, 21 Dec 2025 15:28:55 GMT

On the Home hub 4000 under advanced there is a toggle for SIP ALG. What does it do and should it be on or off.

Thank you.

Re: Home hub 4000 "SIP ALG"

ZaneP — Mon, 19 Dec 2022 03:22:04 GMT

HI @Deadeye21

The short answer: if you have Bell VoIP service, leave SIP ALG off.

The explanation of SIP ALG: https://www.nextiva.com/blog/disable-sip-alg.html

Cheers,

ZaneP

Re: Home hub 4000 "SIP ALG"

Madz123 — Mon, 02 Jun 2025 04:17:17 GMT

How would I access that I've gotten to advanced settings but does not show a page like that only Auto wps Thank You

Re: Home hub 4000 "SIP ALG"

WelshTerrier — Mon, 02 Jun 2025 10:20:07 GMT

Good Day.

Can you please share with us the model of the modem that you currently have?

The picture as shown in this post is for the HH 4000 and Giga Hub modem. The HH 2000 and 3000 modem have slightly different Advanced view & Advanced tools and settings selections for option changes.

Take care.

Re: Home hub 4000 "SIP ALG"

raaspi — Sat, 20 Dec 2025 16:26:21 GMT

How to fix Bell voip calls disconnecting after about 7 minutes. Problem started after a new Giga hub was installed

About a month back to resolve devices losing wifi connections or not able to connect to Giga Hub, a new Giga hub was installed. It partly resolved the wifi connections issue but a new problem started with the home phone. Phone will randomly drop lines after a talk was initiated or will drop right away. Reading this forum I changed the ALG to off. It seems the Hib needed a restart to make ALG off effective.

Phone is now more usable but each call seem to disconnect after about 7 minutes. Is there any setting for time out?

We have a Panasonic chord less phone with 4 stations including the base.

We have Gigahub, TV and phone service.

Re: Home hub 4000 "SIP ALG"

BellPatricia — Sat, 20 Dec 2025 20:05:46 GMT

Hey there @raaspi

Thank you for reaching out to the Bell community 🙂

Is your Panasonic phone plugged directly into the modem? Are you using any third party equipment such as a router or pods?

Please try rebooting the modem a second time by unplugging it for around one minute, and then test to see if you are still having trouble.

Keep us posted,

@BellPatricia

Re: Home hub 4000 "SIP ALG"

raaspi — Sun, 21 Dec 2025 01:29:03 GMT

Panasonic phone is plugged through house phone wiring to the back of the Giga hub. I also tried bypassing the house wiring and directly connecting but the same problem.

I do not have any third party router or Pods.

Since my last post, I have split the SSID into 2.4 mhz and 5 mhz and 6 mhz. The wifi situation seems to have stabized a lot ie no more random device disconnect or logging invalid password.

But the home phone is now off line even though the Giga hub status says all servic s ok. I know if I reboot the hub the phone will work except for line dropping after about 7 minutes of talk.

We had almost 2 years of very stable service until all these problems about 3 months back. It should be pointed out that during the first 2 years on my own I had split SSID but recently after the modem was replaced the tech support kept on insisting about having one SSID. Based on my experience I am not sure the advice is correct.

Re: Home hub 4000 "SIP ALG"

dks — Sun, 21 Dec 2025 12:07:14 GMT

Thank you for your comment. I am not clear. Is your master wireless phone hub plugged into the Giga Hub or to the phone line that is connected to the Giga Hub? The master wireless phone hub should be plugged into the phone jack (TEL1) of the Giga Hub, at least in my experience. Splitting the SSID has no impact on your phone system, however.

Re: Home hub 4000 "SIP ALG"

Deadeye21 — Sun, 21 Dec 2025 15:06:10 GMT

I don't have the HH 4000 any more so I can't check. I think I had to turn off Whole home optimization toggle first. That should also allow MAC filtering.

Re: Home hub 4000 "SIP ALG"

Deadeye21 — Sun, 21 Dec 2025 15:22:00 GMT

I don't have that modem any more so I can't check. It had Giga on the front of it and was white in colour. I think I had to turn off Whole home optimization toggle first. That should also allow MAC filtering.

Re: Home hub 4000 "SIP ALG"

raaspi — Sun, 21 Dec 2025 17:14:23 GMT

Summary of my current situation re home phone and wifi connections.

1. I have tried connecting the phone base station directly as well as using phone wiring ( via wall phone wiring worked fine for the last 2 years) to the jack at the back of the Giga hub. After setting ALG off the phone works except each talk cuts off after about 7 minutes and a few seconds. My question is , is there a setting for time out for home phone using SIP and if so how to check for it ?

2. Re wifi connections it seems the problem is fully resolved after I split the SSID.

So the answer I am looking for now is why Bell home phone each talk is getting disconnected after a certain time.

Internet search telling me that SIP has a setting for time outs but usually in hours but mine seems to have become about 8 minutes.

Thanks for all the responses I have received.

Re: Home hub 4000 "SIP ALG"

BellNick — Mon, 22 Dec 2025 15:33:25 GMT

Hi @raaspi
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: Home hub 4000 "SIP ALG"

OJ — Wed, 29 Apr 2026 13:12:28 GMT

How do you access it to turn it off?

Re: Home hub 4000 "SIP ALG"

BellPatricia — Wed, 29 Apr 2026 19:17:11 GMT

Hey there @OJ

Welcome to the Bell community 🙂

You can access the SIP ALG setting by logging into your modem GUI (192.168.2.1). Then select Advanced Tools and Settings, and you will see the SIP ALG setting under the Networking section.

Let the Community know if you have any more questions,

@BellPatricia

Re: Home hub 4000 "SIP ALG"

OJ — Wed, 29 Apr 2026 20:15:46 GMT

Where do I find modem GUI (192.168.2.1) ?

Re: Home hub 4000 "SIP ALG"

BellNick — Wed, 29 Apr 2026 22:14:28 GMT

Hi @OJ
Yes, if you put "192.168.2.1" into a web-browser, it will bring up your modem GUI.

Re: Home hub 4000 "SIP ALG"

WelshTerrier — Wed, 29 Apr 2026 23:06:37 GMT

Good Day & Welcome @OJ

The GUI (Graphical User Interface) is a secure, built-in website that allows you to manage your modem's settings through a web browser.

Your modem is only accessible if you’re currently on your home network. The administrator password is used to access the modem’s settings. When prompted, enter the administrator password.

To access your Bell modem, (GUI) :

Open your web browser and visit bell.ca/mymodem or enter 192.168.2.1 in the address bar.
Click on Modem login
Enter the administrator password.
Select > Login
To access the SIP ALG setting: Select > Advanced Tools and Settings, and you will see the SIP ALG setting under the Networking section.

Unless you’ve changed it, here’s how you can find the default password depending on your modem:

Giga Hub 2.0/Giga Hub/Home Hub 4000 : Press the up/down arrows on the front of the modem until "Modem Management" is selected and press OK.
Home Hub 3000 : Use the serial number located on the sticker on the back of the modem.

If you wish to change your modem administrator password, you can do so:

Select > Modem preferences.
Type the current admin password in the Current password field.
Type a new password in the New password field.
Type the new password once more in the Confirm password field.
Click Save.

Let the Community know if you have any more questions.

Take care.

Re: Home hub 4000 "SIP ALG"

Vanadiel — Thu, 30 Apr 2026 15:08:25 GMT

First 2 slides show you how to get to the modem GUI: slides.

Re: Home hub 4000 "SIP ALG"

BigD — Thu, 30 Apr 2026 21:36:09 GMT

I'm having discussion with Voip.ms support for VOiP problem and today I ran a test from my computer to a server to simulate a VoIP phone call and it do few test along assessment, for some reason it tell me even if SIP ALG is off inside BELL GIGA modem that interference was detected SIP ALG rewrite？

Re: Home hub 4000 "SIP ALG"

Vanadiel — Thu, 30 Apr 2026 21:48:41 GMT

Are you using equipment before the Bell modem, or is your computer directly connected to the Bell modem?