topic Fiber 1.5Gbps speed drops randomly to 1Gbps - nothing in the logs besides the PPPoE re-auth in Internet

Fiber 1.5Gbps speed drops randomly to 1Gbps - nothing in the logs besides the PPPoE re-auth

Ipse — Thu, 04 Aug 2022 21:55:45 GMT

Not sure what's going on: running speed tests from the HH4000 ITSELF I started to see a drop to 1/1 Gbps from 1.6/1Gbps before.

The first time around, a hardware reset of the HH4000 fixed the problem, now after multiple soft and hard resets, I'm still stuck at 1/1 Gbps.

Again, this is the speedtest from modem, Bell can log in and check the test history. New install, going on a month tomorrow. Not a good start.

Oh...and before someone says "oh the WIFI issue of re-enabling the SSIDs after a restart is fixed"...no IT IS NOT.

Re: Fiber 1.5Gbps speed drops randomly to 1Gbps - nothing in the logs besides the PPPoE re-auth

BellPatricia — Fri, 05 Aug 2022 18:48:23 GMT

Hey @Ipse, thanks for your post.

Maximum achievable speeds are to the Home Hub with a wired connection. Speeds experienced on devices connected to your Home Hub can vary depending on the number of devices connected and whether a wired or wireless connection is used.

Another thing to consider is if any third party equipment is connected and in use.

Let the Community know if you have any other questions.

- Patricia