topic Re: Sympatico email no longer working on IMAC in Internet

IMAP SMTP server disabled by administrator - SSL Error

MSSympatico — Thu, 30 May 2024 13:30:45 GMT

Very painful that this is not working. Can access through webmail but who wants to do that.

Get "A stable connection with the server could not be established", have used pophm.sympatico.ca, imap.bell.net with correct port and ssl settings gs to no avail.

OG Sympatico user and this is becoming bothersome where simple emails cannot be retrieved.

Re: IMAP SMTP server disabled by administrator

BellDRock — Tue, 02 Aug 2022 15:42:33 GMT

Hello @MSSympatico

It sounds like you may have an issue with your current anti-virus software detailed here in SSL or SMTP error message.

Follow the troubleshooting steps and let us know if you need any further assistance.

Re: IMAP SMTP server disabled by administrator

MSSympatico — Wed, 03 Aug 2022 02:21:59 GMT

Thanks.

On my Android phone I am not running any scanning or Anti-virus.

I get webmail issues "an unexpedted error has occured" when wifi is enabled, but when on ular i dont.

3 different mail clients with both wifi enabled and disabled do not work.

Re: IMAP SMTP server disabled by administrator

BellPatricia — Wed, 03 Aug 2022 14:51:24 GMT

Hi there @MSSympatico, thanks for providing additional information.

Unfortunately, we would be unable to speak to a third party mail client. But, if you check out the link we posted above you will find options on how to resolve this problem.

- Patricia

Cannot connect to IMAP email server

Expressretire — Sun, 14 Aug 2022 18:13:37 GMT

I am running Outlook under Microsoft Office 365 Windows 10. After several years of trouble-free email, for the past two weeks I am be asked to submit user name and password for the IMAP and SMTP servers, but am unable to comply (message keeps reappearing):

** Screen shots removed as they contain my email address ... reported error 0x800CC0E. If you continue to receive this message, contact your server administrator.

I checked the IMAP and SMTP ports (995 and 587 *** changed from 465), but am unable to update the settings as the server cannot be accessed. I presume there may be an issue with the PST file (corrupted?), but am not sure how to correct if this is the problem.

Please advise.

Thanks.

Mail on iPhone Outgoing server problem

Gusto — Fri, 19 Aug 2022 12:52:25 GMT

Why does the email Outgoing server on the Mail app not work on my iPhone when away from home? I can send emails using my Sympatico account when at home using the Mail app on my phone, and as soon as I go to another part of the city or Provence I’m unable to send emails. Can you help?

Re: IMAP SMTP server disabled by administrator

BellPatricia — Mon, 22 Aug 2022 15:27:21 GMT

Hey there @Gusto.Thanks for your post.

Are you able to duplicate this on another device? Have you removed your email address from the mail app, and re-added it to see if that makes a difference?

Check out Using Bell emailto find information on Accessing Bell email via smartphone, tablet or computer& the email server settings

- Patricia

Re: Phone email set up,

Trevor — Thu, 02 May 2024 20:25:13 GMT

Did you get a reply on this. I am having same problem

Re: Phone email set up,

BellPatricia — Mon, 06 May 2024 14:30:41 GMT

Good day @Trevor

Welcome to the Bell Community.

In order for the Community to help we will need a bit more information.

Can you clarify the exact issue that you are experiencing (e.g. share a photo of the error message you see)?

Also let us know what type of device you have and if the issue occurs on multiple devices, as well as which email client you are using, or if you only use Bell Webmail.

We recommend that you review this helpful article too, and try out the suggestions relevant to your issue: Troubleshooting Bell email

Let the Community know how everything is going.

- Patricia

IMAP SMTP server disabled by administrator - SSL Error

Northerngirl — Thu, 30 May 2024 14:36:19 GMT

Effective May 14 2024 my Sympatico emails no longer are loading on my IMAC. I have made no changes to any settings including password changes. The only change to the system was an update to the latest IOS. I have shut down and restarted my system twice to no avail. My gmail and iCloud mail continue to load. Anyone else experiencing these problems?

Re: Sympatico email no longer working on IMAC

BellNick — Fri, 17 May 2024 16:56:24 GMT

Hi there @Northerngirl
Thank you for your post.
Are you able to share how you are accessing your Bell email (through web-browser or third party email client) and have you tried both?
Have you attempted to access your Bell email on a different device?
Looking forward to hearing back.

Re: Sympatico email no longer working on IMAC

Joh2 — Thu, 30 May 2024 03:28:22 GMT

Since May, 27 cannot receive e-mail with Mac Mail (OS 10.5.8 / Mail 3.6), just able to send. Error SSL with pophm.sympatico.ca. What can I do?

Re: Sympatico email no longer working on IMAC

Vanadiel — Thu, 30 May 2024 14:21:54 GMT

This is the list of minimum operating system and E-mail software supported by Bell. They have recently enforced these minimum requirements.

macOS 10.9 Mavericks and higher.

Your OS version is older than the minimum supported version, which is more than likely the reason why it recently stopped working.

Re: Sympatico email no longer working on IMAC

Joh2 — Tue, 04 Jun 2024 12:44:53 GMT

So is there a solution to resolve it on my old iMac???

Re: Sympatico email no longer working on IMAC

ZaneP — Tue, 04 Jun 2024 13:58:27 GMT

Looks like you're running Leopard (MacOS 10.5.x). As far as I know there is no upgrade path from Leopard to Mavericks (MacOS 10.9.x). Unfortunately, it's highly unlikely your iMac will meet the minimum OS requirement.

Re: Sympatico email no longer working on IMAC

Vanadiel — Wed, 05 Jun 2024 22:36:46 GMT

Upgrade the OS on your iMac, if that is supported by Apple.

Re: Phone email set up,

HelpJulie — Mon, 02 Dec 2024 19:10:05 GMT

Did you ever get an answer how to fix this, i am currently dealing with the same issue after a password change

Re: error setting up email on ipad

HelpJulie — Mon, 02 Dec 2024 19:10:57 GMT

did you ever get this working? i am having the same issue!

Re: error setting up email on ipad

BellNick — Wed, 04 Dec 2024 15:06:48 GMT

Hi there @HelpJulie
Thank you for your post and welcome to the Community.
Are you able to share some further details of your concern so the Community can better assist?
Are you using Bell Webmail or a third party mail client and if so, which one?
What device are you using (make, model, firmware version, operating system, etc..)?
What troubleshooting steps have you attempted?
Looking forward to hearing back.

Re: IMAP SMTP server disabled by administrator - SSL Error

Nihilist — Thu, 20 Feb 2025 02:21:27 GMT

My solution, which I haven't seen elsewhere, to resolve this problem is related to the VPN. It started when I added ExpressVPN and started getting the message "Invalid security (SSL) certificate: No Peer certificate" on my Sympatico account but not on my Gmail account. After some experimenting I solved it using the Split Tunneling feature of the VPN and having my Android email client (AquaMail) excluded from using the VPN. Everything went to normal after that.