topic Re: Bell Wifi APP not accepting login info in Internet

Bell Wifi APP not accepting login info

boomer — Sun, 15 Jan 2023 21:59:56 GMT

I jus signed up with Bell about a week ago and downloaded the Bell Wifi app. However it will not allow me to login. I’m using same credentials as I use with MyBell APP which I can log into but no luck. Even tried to reset password (forgot password option) and I still can’t login and therefore not install a pod. What am I missing?

Re: Bell Wifi APP not accepting login info

wilomgfx — Mon, 19 Sep 2022 17:58:56 GMT

I'm having the same issue. I can log in just fine to my bell account, but the login in the Bell WiFi App says invalid password.

I'm thinking it's because of my password, probably has a character it does not like...

Re: Bell Wifi APP not accepting login info

BellPatricia — Mon, 03 Feb 2025 20:26:17 GMT

Hey there @boomer & @wilomgfx. Thanks for your post, and welcome to the Bell Community.
Are you still having trouble logging into the Bell Wi-Fi app?

Which device are you using, and does it have the most recent version installed? Have you tried accessing the app using the Easiest login method? It automatically logs in to the app when you are connected to your home Wi-Fi network.

If you do continue to have any trouble after trying out the suggestions in the helpful replies please let us know. Myself or @BellNick will reach out to you directly via private message so we can review further.

Keep us posted.
@BellPatricia

Re: Bell Wifi APP not accepting login info

Phylip92 — Sun, 30 Oct 2022 04:56:15 GMT

I have the same issue Bell thinks its the modem not registering properly to Bell's server they sending me out a new Modem to see if that helps if it doesn't then m stumped. I'll keep you posted if it works.

Re: Bell Wifi APP not accepting login info

dks — Sun, 30 Oct 2022 10:14:08 GMT

My issue with the Wi-Fi app has resolved. Here are the two things I did or found helpful.

1) Make sure the app on my smartphone is the most recent version (2.87.0) from the App Store (I'm in the Apple ecosystem). If using the Android ecosystem, confirm this with Google Play or update.

2) Sign in using the exact same log in credentials used to sign into the Bell web page to post here. In my case changing my password (not the modem password or the e-mail password) but my Bell account password had to be done. This allowed me to sign in.

You actually have three passwords with Bell, and they should not be identical. Your modem password is set in your modem. It allows access to the modem menu.

Your e-mail password allows you to access your e-mail and is connected to your e-mail address.

Your account name and password allow you to access your Bell account web page to make changes to your service or manage services. These are the account and password credentials which are used for the pod app. These credentials are also used in the My Bell billing app. This can be changed to facial recognition in the My Bell app.

I am now able to sign in on the Bell Wi-Fi app and view my pods as well as signal quality. I can also use the My Bell app to view my account.

Finally, you can sign in on multiple devices at one time. I am not sure that is a good thing security-wise, but it's possible.

Re: Bell Wifi APP not accepting login info

Phylip92 — Sun, 30 Oct 2022 15:24:07 GMT

I have tried everything you said to do and still nothing I still can't access the wifi app

Re: Bell Wifi APP not accepting login info

dks — Sun, 30 Oct 2022 19:33:11 GMT

An extreme solution is to delete the app, reboot your smartphone, reinstall the app and then attempt to sign in with your appropriate credentials (not your modem password nor your e-mail credentials or your b1 account credentials)

Re: Bell Wifi APP not accepting login info

Phylip92 — Sun, 30 Oct 2022 19:53:41 GMT

I’ve tried that and nothing bell is sending me. New modem

Re: Bell Wifi APP not accepting login info

AlexS — Sun, 30 Oct 2022 19:59:52 GMT

Have you tried this? http://192.168.2.1/index.html?c=dashboard
It should be the same thing and has full functionality when you visit the desktop version of the portal. Personally I never use the wifi app.

Bell Wifi app

Zindagi — Mon, 04 Sep 2023 02:31:47 GMT

I encounter the similar issue. Got my Bell services installed this week. I am unable
login to the mybell wifi app although i can login to the web portal and also the MyBell app.

One of the reson to switch to Bell is the Wifi app and it is not a very good start with Bell Servies

Re: Bell Wifi app

WelshTerrier — Mon, 04 Sep 2023 10:44:11 GMT

You mention that you can not login to the MyBell Wi-Fi App?

Bell has two apps. There is MyBell and Bell Wi-Fi. I will assume that you are having issues with the Bell Wi-Fi app on your mobile device.

Can you share with us what device you are trying to use the Bell Wi-Fi app on?

When you log in to MyBell with a web browser, can you see all of your service listed on the home page?
Have you linked all of your Bell services on MyBell? E.g. Fibe TV, Internet, Mobility, Home phone
Are you logging in to Bell Wi-Fi app with same credentials that you use for MyBell?
Is the MyBell app working on your device?
Are all of your apps up to date?
Is your device iOS or OS current & up to date?
Have you rebooted / powered down your device completely?
Have you checked device requirements & compatibility for using the Bell Wi-Fi app?

Requirements

The Bell Wi-Fi app requires Apple iOS 14 or higher, or Android OS 7 or higher. The MyBell app requires Apple iOS 11 or Android OS 5.0 or higher

Please update the Bell Community Forum on your progress.

Re: Bell Wifi app

Zindagi — Mon, 04 Sep 2023 14:07:23 GMT

Thanks for the reply. I had issue with Bell Wifi app. I uninstall the app and was able to login.

Re: Bell Wifi app

WelshTerrier — Mon, 04 Sep 2023 14:31:54 GMT

Great…. That is what I like to hear. In most cases it is something simple, like reboot, remove & reinstall app, incorrect login, accounts linked, etc.

Re: Bell Wifi APP not accepting login info

GoFigure — Sat, 15 Feb 2025 15:46:08 GMT

The ONLY solution that worked for me was to try logging into the Bell Wi-Fi app using mobile data with my phone's Wi-Fi turned off

Re: Bell Wifi APP not accepting login info

WelshTerrier — Sat, 15 Feb 2025 16:15:27 GMT

Good Day & Welcome to the Bell Community Forum.

There is only one method of login required for the MyBell app & the Bell Wi-Fi app.

Have you verified that your accounts are linked on MyBell and that you are using the correct Wi-Fi login on your device? Start off by uninstalling the app, rebooting your device, forgetting then re-establishing your Wi-Fi connection & then reinstalling the Wi-Fi app.

Please check out the following: Bell Wi-Fi app and How to use it instructions

To login in to either app you must use your MyBell profile: Username & password.

Your MyBell profile: Username & Password are also used to access MyBell on the web: Log in to MyBell

and to access Fibe TV on the web: Log in - Fibe TV (bell.ca) & the Fibe TV app.

Take care.

Re: Bell Wifi APP not accepting login info

LucyZ — Sat, 01 Mar 2025 00:34:10 GMT

Thanks, this allow to log into Wifi app to check user control previously set, will remove any parental control as this app is not working.

I have no issue to log into myBell either app or web, used Wifi app before, suddenly today it does not allow me to log in when my phone is connected to home wifi. Thanks for this reply, I can at least log in via my mobile data.

The Bell Wifi app is not meeting expectation for sure.

Re: Bell WiFi App - Cannot log in - account not found in plume cloud

Vulcan — Sat, 08 Mar 2025 21:27:17 GMT

I solved the problem by logging into bell wifi using data instead of wifi.

Re: Bell Wifi APP not accepting login info

Audya — Sun, 23 Mar 2025 02:01:50 GMT

Internet was installed today. Same as everybody else, I can log in into mybell app but not bell wifi app. I also tried everything that was suggested, everything, and still can’t log in. Please help

Re: Bell Wifi APP not accepting login info

WelshTerrier — Mon, 24 Mar 2025 10:01:00 GMT

Good Day.

I am just following up. Are you still experiencing issues any issues in terms of be able to access the WiFi app?

Can you please confirm these details in terms of how and where you are trying to log in to the Wi-Fi app?

Is your Internet service connected to the same MyBell account as your other Bell services? If unsure, please login to your MyBell web account & verify that all of your services are listed.
Which device are you trying to install the Wi-Fi app on? Make and model.
Could you double check & verify that you are using the correct MyBell credentials to log in to the Wi-Fi app?
You can Log in to the app one of two ways.
- Best – Log in with your MyBell username and password. This gives you access to all features of the app and lets you log in without having to be connected to your home Wi-Fi network.
- Easiest – Automatically log in to the app when you are connected to your home Wi-Fi network. This will limit your access to features like setting Internet blocks or accessing user profiles.
Which modem do you have? HH 3000, 4000, Giga Hub?
Have you rebooted your modem?
Have you restarted your device & verified that iOS / OS and apps are up to date?
Have you done any troubleshooting?
Have you tried running the Virtual repair tool?

Please check out the following web links:

Internet: troubleshooting tools, virtual repair tool and support

Bell Wi-Fi app and how do I use it

Let us know if we can be of further assistance.

Take care.

Re: Bell Wifi APP not accepting login info

Audya — Mon, 24 Mar 2025 14:01:18 GMT

I went on Bell live chat from myBell app and it appears, as it was the first time I was trying to log in, a configuration was required by a Bell agent before I could log in. Problem solved