topic Re: Sympatico email search not working in Internet

Keyword Search Web EMail on Bell.net

DakotaJim — Thu, 14 Jul 2022 16:19:46 GMT

I couldn't find any other posts on this subject so wondering if it is some settings im missing.

Since the new format change from Nov, 21 there is no keywords search for emails.

I called technical service and was told they are working on it - after hours installing, logging in differently, and testing everything. No solution after many call backs to Bell.

Does everyone else have this problem, or is it just me?

Re: Keyword Search Web EMail on Bell.net

BellPatricia — Fri, 22 Aug 2025 13:37:31 GMT

Hi there @DakotaJim. Welcome to the Bell Community.

Thank you for all of the troubleshooting steps that you've completed with our Technical team.

Unless I am misunderstanding, there is a search bar at the top left hand side.

You can type the subject of your search, and click enter to see results. A search can be done using the from, recipients and subject but not for the display name.

Let the Community know if you have any other questions.

@BellPatricia

Keyword Search Web EMail on Bell.net

jackd — Mon, 10 Jun 2024 12:04:15 GMT

Seems that the saving settings in block images has been corrected, for me.

I wanted to do a search for a certain persons email in my in box, and this doesn't work. A few email in the box are dropped in the search, but almost all are still listed. All meaning 98%.

I like to have the search to find older emails.

Tks jackd

Re: Keyword Search Web EMail on Bell.net

DakotaJim — Sun, 09 Jun 2024 19:51:37 GMT

Well, I posted this almost 2 years ago and nobody else seems to have this problem or a solution.

On the webmail search function I can search on "subject" and "addresses" for all folders. It does not include finding specific words or terms inside a message. Believe me, I tried with very obscure wording to produce limited search results.

The problem is that the "key word" search field is now gone. Maybe I am using the wrong terminology. I used to be able to look for words or phrases inside the body of email messages. Text strings or Boolean search?

That choice for searching key words no longer comes up inside the search function.

This is available on all my other email programs that I have used and now switched too instead. However, I have many old messages in Webmail I still need to access and searching for the one I'm looking for is very difficult and time consuming.

I have to conclude this is just something peculiar to my account, or no one else needs this option.

Re: Keyword Search Web EMail on Bell.net

DakotaJim — Sun, 09 Jun 2024 20:05:31 GMT

Unfortunately I don't have a screen shot of the old menu before it changed to the new format back in Nov. 2021. There were 3 or 4 search option fields dealing with...

Addresses; Subject; Keyword

then the date filter fields.

It is odd to me that nobody else seems to remember this, or needs it. Have to surmise that it is just me that now doesn't see it.

Re: Keyword Search Web EMail on Bell.net

WelshTerrier — Sun, 09 Jun 2024 22:13:48 GMT

Good Day.

Unless I am misunderstanding, there is a search bar at the top left hand side. You can do a search by keyword in the search box. You need to Select a folder first, E.g. Inbox, Sent, etc. Now type your key word in the same Search box. It will search for the key word in the folder you have selected & pull up only those messages that include the search key word if it is included in the email Subject field.

There are other options that are more specific if you select the down arrow to search on To, From, Subject, Folder, date, etc.

Take care.

Re: Keyword Search Web EMail on Bell.net

DakotaJim — Sun, 09 Jun 2024 23:14:29 GMT

Thank you

This is a screen grab of my search window with the custom fields available.

I don’t see where I can enter a keyword for searching.

The top search bar only gives search results on subject or address that match in the selected folder, not key words. (I have tried numerous times)

When clicking on the custom search for more options, the top search bar is inactive. I don’t see another field available for key words, which was present 2 years ago before Nov. 19, 2021 in my area, but is now missing.

Re: Keyword Search Web EMail on Bell.net

WelshTerrier — Sun, 09 Jun 2024 23:54:51 GMT

Do not select custom search. Do not scroll down to the search sub categories. Please read my earlier reply. Stay on the main folder screen. Select the folder name first. It will show up in the Search box at the top. Next, type over the folder name in the Search box with your key word. Select the the magnifying glass. This will now do a search of that word in the specific folder that you asked for it to search on the main page. If the word appears in the subject field of any messages in trhat folder, they will show up on the right side of the screen.

You can also do a word search in the Custom chosen catorigies as long as you select a Folder and a category that is listed and type a word or a portion of the Subject , Name & exact Date in the correct: To, From, Subject, or Date

Take care.

Re: Keyword Search Web EMail on Bell.net

DakotaJim — Mon, 10 Jun 2024 00:20:57 GMT

Thank you, maybe it is terminology as I misread your message.

Yes, I can get search results on multiple words that are in the subject line.

What I am missing is the ability to search for words that are inside the body of individual email messages. For example, results for all emails that have the phrase "hydraulic circulating pump", or the word "hydraulic" within a paragraph inside the message.

Of the other email programs I use, Webmail is the only one that doesn't do it, but it used too.

Re: Keyword Search Web EMail on Bell.net

WelshTerrier — Mon, 10 Jun 2024 11:15:11 GMT

Good Day.

Sorry, this method of message search is not available. There is no word search for words in the body of the message. This feature is not built in to Bell Webmail.

You can set up your email account on a mail client that does include this search option. E.g. Outlook, etc.

Take care.

Re: Sort or search not working on inbox

BellNick — Tue, 11 Jun 2024 16:34:06 GMT

Hi there @jackd
Thank you for your post.
Are you using Bell Webmail or a third party client?
Are you accessing through a browser? If so, have you tried clearing your cookies / cache or using a different browser?
Looking forward to hearing back.

Re: Sort or search not working on inbox

jackd — Tue, 11 Jun 2024 23:04:33 GMT

I retried the search and maybe it is working as before. If I uses fewer words for the search it it selects mail more accurately. Maybe it was my error. too long a search word or words. Jack

Re: Sort or search not working on inbox

DakotaJim — Wed, 12 Jun 2024 01:06:26 GMT

I use webmail on Bell.net . I had tried multiple browsers with the same result,

I have reloaded and upgraded my browsers. Cleared my history cookies and cache which resulted in losing all my preferences.

As I understand it, the reply I received before explained that the feature I'm looking for is not available on the current version of webmail and to switch to Outlook.

Re: Sort or search not working on inbox

DakotaJim — Wed, 12 Jun 2024 01:26:03 GMT

Thanks, I have tried using a very unique single word I know is only in a few emails and then again also filtered it further by folder and dates. It didn't work for me.

The old version on bell.net I had used prior to Nov. of 2021 did have the keyword search option, but it was finicky. It was limited to 1 folder at a time, and small ranges of emails, that it would search on, or it would time out and give me an error. However, multiple words worked better.

Since that time 2021, after the webmail was improved, I was disappointed that it had disappeared and was just hoping that I just couldn't find that option for some reason.

So - seems that option has now been removed.

Re: Keyword Search Web EMail on Bell.net

RJH — Fri, 08 Nov 2024 18:04:19 GMT

@BellPatricia

I use that search inbox and continually get

"ERROR: Your search could not be completed. Please refine your search criteria."

RJH

Re: Keyword Search Web EMail on Bell.net

RJH — Fri, 08 Nov 2024 18:06:18 GMT

I even type in the exact email address and it still does not work.

Re: Keyword Search Web EMail on Bell.net

RJH — Fri, 08 Nov 2024 19:20:28 GMT

Typing in the entire email address does work.. I stand corrected. But it is too bad it does not work for Names like Search "RJH" instead of typing in "RJH@***.com"

Re: Keyword Search Web EMail on Bell.net

evermore — Mon, 07 Jul 2025 12:54:19 GMT

When I try to search for a specific topic or word in my inbox it sometimes works and sometimes doesn't.

Re: Sympatico email search not working

BellPatricia — Tue, 08 Jul 2025 18:44:13 GMT

Hey there @evermore

Thanks for your post 🙂

Can you search the inbox for PC Financial instead of just PC to see if that works?

Keep us posted,

@BellPatricia

Re: Sympatico email search not working

evermore — Tue, 08 Jul 2025 20:30:37 GMT

Still doesn't work