topic Slow download speed on Steam in Internet

Slow download speed on Steam

Godet — Mon, 18 Aug 2025 15:19:15 GMT

I have 1Gb internet but only get 10 MB download

When i download from steam or any other launcher, i get MAX 11 MB/sec. I have no download cap, cat6 cable an the white Bell internet router

Can you help me figure out how to fix this?

Re: I have 1Gb internet but only get 10 MB download

Vanadiel — Sat, 24 Aug 2024 18:11:48 GMT

Do a speed test from within the modem and post the results here.

It's basically the same menu for the 3000 and 4000 home hub models: Speed test

Re: I have 1Gb internet but only get 10 MB download

Godet — Sat, 24 Aug 2024 18:24:52 GMT

ok!

The results are :

Download 1,62 Gbit/s

upload 1,10 Gbit/s

Latency: 1

Re: I have 1Gb internet but only get 10 MB download

Godet — Sat, 24 Aug 2024 18:26:44 GMT

But on Ookla:

88.46 Mbps Download

94.72 upload

Re: I have 1Gb internet but only get 10 MB download

Vanadiel — Sat, 24 Aug 2024 18:33:45 GMT

That does not indicate a problem with the profile.

That indicates either a congestion issue, or a hardware configuration issue on the client machine.

Are you using a VPN, or a service like WTFast? If you have a different cat cable, try to swap the cable.

If your ethernet card linked at 100 Mbit/sec, or 1 GB/sec? How to check link speed.

Are you using Killer ethernet software by any chance?

Re: I have 1Gb internet but only get 10 MB download

Godet — Sat, 24 Aug 2024 21:20:46 GMT

No VPN, nothing like you said. I've tried another cable, and an other computer, all the same.

It always go off and on again, i loose it for 5 to 10 seconds before getting it back.

my Link speed (Receive/Transmit) Is at 100/100 Mbps

Re: I have 1Gb internet but only get 10 MB download

Vanadiel — Sat, 24 Aug 2024 21:25:26 GMT

If your link speed is at 100/100, you will not be able to get more than 100 Mbps up and down.

Your results of

But on Ookla:

88.46 Mbps Download

94.72 upload

would be within line for 100/100 link speed connection.

Re: I have 1Gb internet but only get 10 MB download

dks — Sat, 24 Aug 2024 23:45:23 GMT

Your limitation is your network card or your computer’s capacity if the network card is built in.

Re: I have 1Gb internet but only get 10 MB download

Godet — Sun, 25 Aug 2024 03:48:35 GMT

Ok! I'm guessing that the only way to change this is to upgrade my motherboard? Thanks for the help understanding this you've all been helpfull! 🙂

Even tho, for 2 weeks now its been weird because out of the blue it goes down for 5 to 10 seconds and comes back up again.

Exemple: I will loose discord connection, aswell as in a game, then when it goes back up i recconnect automatically. (Same goes for Steam, when it goes back up it shows my friends and what they are playing.

As a gamer, this is quite frustrating because it makes me loose, but can't imagine having that on an important meeting...

any ideas for this?

Re: I have 1Gb internet but only get 10 MB download

dks — Sun, 25 Aug 2024 09:48:35 GMT

Thank you for the clarification. You many not need to change your motherboard at all, if you have an open slot that can accommodate a supplementary network card. If you don't feel comfortable sourcing and installing this yourself, I suggest you take your computer to a computer shop and have them do it or look on the internet for video. You can also post in the DSL Reports forum for help. That community has PC hardware forums where you can find advice on what you need to do. That depth of advice is beyond the scope of this forum, however.

With respect to your signal drop, there are a couple of possibilities. One is that you are getting buffering on your current network card. Changing the network card may change that. The other is that the internet between Bell and your gaming server is inconsistent. The intermittent disconnection can easily be caused by a ping spike. A traceroute to your gaming or discord server will tell more. You can do a traceroute to your discord server, for example, using the modem's utilities or an external program. Please be aware that Bell has no control over the internet once your connection leaves Bell's own system. You can also try running the Virtual Repair Tool to see if that helps.

Slow download speed on Steam

Vanadiel — Mon, 18 Aug 2025 15:20:45 GMT

Is your network card a gigabit card? 100/100 cards are typically many years old.

It's possible it's not negotiating proper link speeds.

See here. If 1 GBPS is available change it from auto negotiation to 1 Gbps full duplex.

Also make sure you are directly connected to the home hub, and not to an in between switch.

Slow download speed on Steam

JT15 — Mon, 18 Aug 2025 15:27:01 GMT

Hi,

I have Gigabit Fibe 1.5 internet and i'm getting download speed of 5 mbps to 30 mpbs. I just got off the phone with Bell who said that everything is normal from what they can see and they dont deal with download speeds. Something has to be wrong to be getting such slow speeds. I have only my laptop connected to internet and I have to use wifi. I live in a small space and Im very close to the modem. If someone has any idea what might be causing this please help !!!

Thank you !

Slow download speed on Steam

Vanadiel — Mon, 18 Aug 2025 15:26:45 GMT

Perform a speed test from within the modem, and post the results here.

You should be getting your profile speed, but there always could be something wrong there.

How to perform speed test.

Slow download speed on Steam

JT15 — Mon, 18 Aug 2025 15:28:57 GMT

I just did the speed test you linked. I attached the results. The speeds match the plan I have but I am downloading a game on steam of 70gb and download shows 3-30 mbps and 10 hours download time. How is this possible. I understand its not going to download at full 1.5gb but this is extremely slow.

Slow download speed on Steam

dks — Mon, 18 Aug 2025 15:29:33 GMT

Thank you. Unfortunately we can't see the image until Bell approves it for posting. Can you give us the raw data? If you are downloading wirelessly to a laptop, you are at the limit of your wireless modem on the laptop.

Slow download speed on Steam

JT15 — Mon, 18 Aug 2025 15:30:17 GMT

It shows 1.71 Gbps down and 1.09 Gbps up but on steam it downloads at around 30 mbps with some spikes at 100+ but comes back down very quick.

Slow download speed on Steam

WelshTerrier — Mon, 18 Aug 2025 15:30:43 GMT

Good Day & Welcome to the Bell Community Forum

You will not be able to achieve 1.5 Gbps from a wireless device. The speed from the modem to the device is only as good as the capabilities of the device that you are using. The best speed you can expect will come from a wired connection & even then it is only going to be as fast as the equipment you are downloading or uploading to. Keep in mind your device may be the limiting factor.

Your modem speed is shared with all of the connected devices in your home. The more devices you have connected the lower your speed can be. Speed is also governed by the type & age of the device you are using as well as the traffic on the site you are downloading from.

Are you doing multiple downloads and or are you using any other devices at the same time? E.g. Smart TV, gaming console, laptop, tablet, smart phone, etc. If so, turn some of them off. Have you rebooted your laptop? Are you able to move your laptop closer to your modem and connect with an ethernet cable?

Please check out this weblink & select the video weblink that is included. Understand Internet speeds.

Bell Internet Speed Test | Measure the performance of your Bell Internet speeds

You mentioned that you have already completed a Speed Test & you are achieving the speeds that are included in your internet service. Have you tried to run the Bell Wi-Fi checkup tool?

Please have a look at this weblink: Troubleshoot slow Internet and Wi-Fi: optimizing device speeds. Select > Get Started. Please check out the speed limits as well.

FYI Only. To accurately measure your overall Gigabit Fibe 1.5 Gbps speed, you can do so by logging in to your modem and select Speed Test. This will measure the maximum upload & download speed to your Bell Giga Hub. You can also follow these instructions: Speed Test instructions.

Take care.

Slow download speed on Steam

Vanadiel — Mon, 18 Aug 2025 15:31:11 GMT

If you are using Windows, check your WiFi link speed.

Check WiFi link speed under Windows.

Slow download speed on Steam

dks — Mon, 18 Aug 2025 15:31:35 GMT

Speeds on Steam are a function of Steam's servers and not Bell. I also download from Steam on a 3 Gb tier, but sometimes they are just slow. They also speed up. Try downloading overnight as opposed to in the day.

Slow download speed on Steam

Vanadiel — Mon, 18 Aug 2025 15:32:04 GMT

On the subject of Steam: when you download you will see 2 lines, 1 blue and 1 green one.

Blue: internet data

Green: disk data

If the green line is way up, as in a lot of disk data being written, the download speed will drop as it cannot write the data to the disk due to the high disk activity.

That would be another reason, if it's specific to Steam.