topic Re: Giga hub 10gb port not working in Internet

Giga hub 10gb port not working

Sum — Wed, 31 May 2023 05:16:06 GMT

Just got a replacement giga hub day or two ago. The previous hub kept rebooting and disconnecting on its own so they sent me a replacement. At the same time I got a new Linksys atlas max 6e to replace my previous Linksys velop axe5400 that has wifi6 only.

It's been two months since I got rid of my previous wifi 6 velop since I went out of the country. As I was setting up my new max6e router.. I tried to plug it into the 10gb port on my giga hub but I get no response from that port. Regardless if the router is on dhcp or ppoe. The lights on that port don't even light up unlike if I plug the router into the yellow 1gb port. I looked at the logs on the hub and it shows that I tried sending data on that 10gb port but it got rejected.

Pretty sure previously with my old router I was using the 10gb port even though it was limited at 1gb on the wan port.

I have Fibe 3gb service and was hoping to fully utilize the service as much as possible..anyone know how to enable the 10gb port at the back? Tried to call bell tech and wasn't helpful as the tech didn't even though there was a 10gb port at the back let alone how to use it.

Re: Giga hub 10gb port not working

BellPatricia — Fri, 02 Jun 2023 14:21:51 GMT

Hi there @Sum,
Thank you for your post, and welcome to the Bell Community 🙂
Very interesting, as the 10GB port is known to work with many third party devices.
Are you able to test further by plugging your computer directly into the 10GB port on the modem via Ethernet, and then check to see if that works?
We're looking forward to your reply.
- Patricia

Re: Giga hub 10gb port not working

Sum — Fri, 02 Jun 2023 14:24:17 GMT

Correct. I've tried with both laptop's i have. Both do not light up on the port nor do i get a connection. This is the 2nd Giga modem this week and still won't work.

Re: Giga hub 10gb port not working

snowblower — Fri, 02 Jun 2023 15:43:52 GMT

Check the GigaHub's "Advanced tools and settings" -> "Ethernet". It will show you how the port is configured. It should be configured to "Auto" or to the exact speed that you want. Maybe if you force it to 10G (or whatever) it will help. Then check "Diagnostics" and it will tell you at least if the 10G port is connected. It doesn't give any details beyond a check mark indicating that it is connected, unfortunately.

Re: Giga hub 10gb port not working

George5 — Sun, 19 Jan 2025 16:10:02 GMT

I have the same problem. The 5G network card I installed will negotiate with a 1G port but not the 10G port. It is dead. So I plug the 10G port into my 1G network card and it connects fine at 1G speeds. It doesn't make sense. It is not even giving the 5G card an IP address when plugged into the 10 G port, regardless if I leave the port speed at automatic or 5G. Tech support was utterly useless and they would not escalate to anyone above them that was more technical. I haven't cancelled my cable internet yet. May be returning.

Re: Giga hub 10gb port not working

dks — Wed, 22 Jan 2025 15:31:44 GMT

Thank you for your questions. You don't say what brand of network card you installed, but not all cards are created equal. Have you followed the suggestions in @snowblower 's post? What profile are you on? That can have an impact, as well.

Re: Giga hub 10gb port not working

Vanadiel — Wed, 22 Jan 2025 15:52:27 GMT

This is not uncommon. Pending on the chipset used on the gigahub modem, it might only be able to link a 1 or 10 Gbit full/half duplex. Same is true for the network card used, as not all will support linking at 1/2.5/5/10.

I have no idea if the gigahub supports linking at 5 Gbit.

Not all chipsets can link at 1/2.5/5/10 Gbit full/half duplex.

Giga hub 10gb port not working

Dundee — Tue, 18 Feb 2025 14:10:31 GMT

I just bought a Unifi USG Max with 2.5Gb ports. When i connect it to one of the 1GB ports on the Gigahub, i get 1GB speed as expected.

When i connect it to the 10GB port i still get only 1Gb. So in found in this forum hints to change the speed in the advanced settings of the modem. So i changed the 10Gb port speed from Auto to 10GB and left Duplex to Auto. But then the speed goes down to 100mb...

Any idea?

Router: Unifi USG Max

Cable: https://www.amazon.ca/dp/B017P34WZI

Re: Trouble using 10gb port on giga hub

Vanadiel — Mon, 17 Feb 2025 03:10:31 GMT

Set it to 2.5 Gbps full duplex in the modem. It should then link at 2.5/2.5 with the USG MAX.

The only issue is I don't know what link speeds the 10Gbps ports on the home hub supports. Some only support 1 and 10, while others support 1/2.5/5/10.

Re: Trouble using 10gb port on giga hub

Dundee — Mon, 17 Feb 2025 03:55:40 GMT

Thanks Vadaniel.

oops, my bad, i meant i set it to 2.5, not 10.

But it was Auto Duplex and i've set it to Full as you suggested.
I still get 1gb. If the modem was supporting only 1/10, wouldnt it be reflected in the menu? Why allow me to choose all speeds if only some are supported? Is it because bell has put the same UI on all giga hubs, no matter what they support?

Re: Trouble using 10gb port on giga hub

Vanadiel — Mon, 17 Feb 2025 16:01:29 GMT

Then it's either a cabling issue, or a chipset compatibility issue. It could also be a bug in the home hub firmware, but I have not heard anything about that.

Re: Giga hub 10gb port not working

Booch — Fri, 28 Feb 2025 02:58:52 GMT

I have the exact same problem. Upgraded to a 5G network card from a 2.5…5G card won’t work on 10g port on modem. Works on a 1g port though. Same issue. Have you found anything out?

Re: Giga hub 10gb port not working

BellPatricia — Fri, 28 Feb 2025 18:37:19 GMT

Hey @Booch

Welcome to the Bell community 🙂

What type of network card are you using? Have you tested further by plugging another computer directly into the 10GB port on the modem via Ethernet to see if that works?

We also recommend that you check out this Helpful reply that @snowblower posted.

Let the community know how everything is going.

@BellPatricia

Re: Giga hub 10gb port not working

Vanadiel — Fri, 28 Feb 2025 18:44:14 GMT

What does it link at? Did you try setting both the card and the modem to 5 Gigabit full duplex link speed to force them to only link at that speed?

What does ipconfig show when the card is not linking? What does it show as media state in the listing of network adaptors?

Re: Giga hub 10gb port not working

dks — Fri, 28 Feb 2025 20:03:49 GMT

There are a couple of issues to note. First, is the network cable Cat 6 or better? Second, not all network cards are created equal. Some of the unknown brands can have issues.

Re: Giga hub 10gb port not working

Moprez — Wed, 05 Mar 2025 20:21:03 GMT

I have done the same upgrade on my side (going from 2.5G to 5G). The router seems to automatically connect at 5G, but it does not respond to my computer (only outgoing trafic in Ethernet status in Windows task manager). When I force the link at 2.5G, it works fine but does not give me the full 3G from the Modem. I tried different cables, Cat5e and Cat6 that are supposed to work at 5G. I even bought a Cat6A that can do 10G. Same result: works at 2.5G, but not at 5G. I bought another 5G card from a different vendor. Same result with the modem. If I connect the two 5G cards together, they communicate at full speed using any of my cables. So, it seems like the Giga Hub does not really support 5G, even if it says so.

Re: Giga hub 10gb port not working

Booch — Thu, 06 Mar 2025 11:42:50 GMT

I’ve realized the modem doesn’t support 5 G. Only 1/2.5/10. I returned my 5G upgraded to a 10G. Plugged it in and it worked instantly.

Re: Giga hub 10gb port not working

Booch — Thu, 06 Mar 2025 11:44:43 GMT

5G not supported and or brand specification. (Brotrends 5G). Swapped it for a 10 G to link and it worked right away.

Re: Giga hub 10gb port not working

dks — Thu, 06 Mar 2025 14:16:09 GMT

A 10Gb card is always best. Prices have dropped in the last year by about 30%. Just make sure the adapter will fit your computer and that it is not an SFP card. It should have an RJ45 port, not and SFP port. Icing on the cake is a 10Gb unmanaged switch, which allows the 10Gb network to serve multiple computers. That costs ~$350.

Re: Giga hub 10gb port not working

George5 — Thu, 06 Mar 2025 15:01:48 GMT

So I went with a 10GB card at the end of the day and it solved everything. I also went to my local "Canadian Computers" to get it rather than ordering online, as it seems their cards were a little more robust, but that could be my imagination.

I'm getting 3Gig at the PC and actually 3.15 on the upload side, so all is well now. I think.it should almost be an instruction that comes with the unit to do so. When I called tech support at Bell they were polite, but I was basically told that support stops at rebooting and they don't have technical support beyond that. Cogeco always had excellent tech support in this regard, but hey - Their price had creeped up over time and I am.paying less now for 3GB than I was for 1GB that had been sitting at 350MBps for several months after a cable issue down the road, so Bell got my business.