topic Re: Bell Webmail Access through Outlook in Internet

Bell Webmail Access through Outlook

Outlook51 — Thu, 16 Mar 2023 19:51:56 GMT

I have a Google Pixel 7 phone and was accessing my Sympatico email through Outlook without issues for four weeks. Now, when I tap the Outlook icon I get a Sign in prompt for my sympatico email address. When I enter my password nothing happens. It returns to the previous Sign in prompt. I reset my phone which cleared the problem for a couple of hours. Now it's prompting me to sign in again, without success. I am still able to log in through Chrome, Edge, and my Samsung Email app on my S7 Galaxy.

Re: Bell Webmail Access through Outlook

WelshTerrier — Fri, 17 Mar 2023 15:02:08 GMT

Try the following: 1. Remove the Outlook app.2.Do hard boot of your phone. 3. Log back in. 4.Clear your saved password history. 5. Remove the Email account. 6. Restart. 7. Reinstall the app. 8.Setup the account account once again.

Re: Bell Webmail Access through Outlook

Outlook51 — Mon, 20 Mar 2023 20:46:26 GMT

This worked, briefly. A few hours later Outlook stopped updating my messages and promtped my to log into Bell mail acount.\

I have removed Outlook from my phone and added my Bell email to my GMail app.

Bell Webmail Access through Outlook

User9001 — Thu, 30 Jan 2025 22:48:29 GMT

Does anyone know the secret to getting Bell email to work on Outlook for Android? A couple of years ago after much struggle I got it working but after a recent update Oulook cannot reach the Bell server (for that matter, neither can Gmail reach the Bell server). The instructions on the Bell site don't work and Bell support is less then useless. All they will say is use Bell webmail, which is so primitive it's like requiring me to use Netscape! Any ideas?

Re: Bell Webmail Access through Outlook

dks — Fri, 31 Jan 2025 12:15:10 GMT

Have you looked at the manufacture’s web site? Have you done a search to see if other Android users have the same issue? Another place to look is through searching Microsoft’s own support pages. Third party pages can also be a good place to look for solutions. Bell itself does not support third party apps. Bell staff merge topics with common themes so that users can more easily find solutions from other users or, if applicable, from Bell. Good luck in your search.

Re: Bell Webmail Access through Outlook

User9001 — Fri, 31 Jan 2025 13:00:51 GMT

Not sure why my response disappeared, but I'll give it another go...

It's interesting that I have no issue accessing two other mail servers I use regularly. The issue exists only with Bell. Two years ago I found a solution, on this forum I believe, but now cannot locate it and so far have received only unhelpful advice intended to make me go away. Tough luck for me.

Thanks, Bell!

Re: Bell Webmail Access through Outlook

dks — Fri, 31 Jan 2025 13:27:20 GMT

Thank you for the details. Have you reconfirmed that your account and login settings are accurate in Outlook? Have you compared them with your other two mail servers? It is possible that Outlook itself is broken, following recent updates? This is not uncommon with Microsoft updates. Have you explored that possibility?

Re: Bell Webmail Access through Outlook

User9001 — Fri, 31 Jan 2025 13:32:43 GMT

Yes, I have confirmed that my login info is correct. The update in question was a Bell update triggered when I switched to a e-sim while travelling and then switched back to the Bell sim card.

Re: Bell Webmail Access through Outlook

User9001 — Fri, 31 Jan 2025 13:37:20 GMT

I went through something similar two years ago when I upgraded my phone and the solution then was some variation of Bell's standard IMAP settings. But I don't remember what that was, or where I can find it now.

Re: Bell Webmail Access through Outlook

dks — Fri, 31 Jan 2025 13:44:36 GMT

Thanks for that clarification. So this was not an Outlook update? Bell does not update anything on your phone, however. Operating system software updates come from the manufacturer or Google Play it the App Store, not Bell. This sounds more like a SIM card issue. Have you explored that?

Re: Bell Webmail Access through Outlook

User9001 — Fri, 31 Jan 2025 13:59:09 GMT

When you switch between sim cards settings definitely change when one switches to a full device sim card rather then data only. Usually I am able to click something that says don't switch but this time something popped up saying something along the lines "switching to Bell". That's when the problems began. It's definitely Bell related.

Re: Bell Webmail Access through Outlook

User9001 — Fri, 31 Jan 2025 14:00:25 GMT

It seems to have wiped out some previous setting.

Re: Bell Webmail Access through Outlook

dks — Fri, 31 Jan 2025 14:11:20 GMT

Thank you for the clarification. Is it possible that the APN file is corrupted? This is deep, deep in your settings, but can you confirm that the APN settings are correct? You can find the settings here .

Re: Bell Webmail Access through Outlook

User9001 — Fri, 31 Jan 2025 14:48:25 GMT

I'll check that. Is this for mobility phone service? I'm currently in Argentina using an esim for data only. Changing to my bell sim costs $16 a day.

Re: Bell Webmail Access through Outlook

User9001 — Fri, 31 Jan 2025 14:50:37 GMT

My current apn is for the esim. But that shouldn't affect mail should it?

Re: Bell Webmail Access through Outlook

User9001 — Fri, 31 Jan 2025 14:52:52 GMT

I travel a lot. The only thing I did different this time is briefly switch back to the Bell sim to retrieve an important text message. That's when the problem began.

Re: Bell Webmail Access through Outlook

dks — Fri, 31 Jan 2025 15:01:42 GMT

If you are outside Canada, that, as the expression goes, changes everything. And that is the source of your issue. Bell mail servers are not available outside of Canada. Your only option is to forward your Bell e-mail to a mail service without international restrictions, like GMail. See here for more information. The Bell web mail interface will work, however.

Re: Bell Webmail Access through Outlook

User9001 — Fri, 31 Jan 2025 22:09:21 GMT

Ok... but I've traveled out of Canada literally dozens of times without issue. It's only after turning my bell sim card card on and connecting via roaming in order to access a text that this issue occurred. It seems to have corrupted my settings. Hopefully, I'll be able to fix things once I return. It would seem Bell is not a reliable provider of email to international travellers. That's a surprising revelation.

Thanks for your help on this matter.

Re: Bell Webmail Access through Outlook

dks — Sat, 01 Feb 2025 10:57:13 GMT

I am not an international traveller now, but providers want customers to use their proprietary services and their networks. I remember travelling to South Asia twenty years ago and being astonished at the difference in cost between calling Canada with a local long distance calling card and Bell Canada’s calling card. Little has changed except technology. Bell wants you to use the web mail interface or their international cell roaming option. There are also security considerations. Unrestricted access from third party providers to Bell’s network is a security risk. I want to be clear that I don’t agree or disagree; just some observations from many years of engagement as a customer. And I don’t now or have ever worked for Bell.
Thank you for your patience on this, too. We live in a constantly changing world. This is no exception.

Re: Bell Webmail Access through Outlook

User9001 — Sat, 01 Feb 2025 17:01:04 GMT

You are likely entirely correct about this. Serving it's clients needs has never been Bell's strong point. It's rather bizarre though that Bell thinks anyone would be interested in using something as primitive and clunky as its webmail. I've begun transitioning away from using Bell mail, which seems to be the best longterm solution.