topic Download speed drops in Internet

Download speed drops

DoubleP — Wed, 14 Sep 2022 03:34:25 GMT

My 1 Gb download speed regularly goes down to 550 Mb, and seemed to be limited there until I restart my modem. It stays fine for a few days, but eventually seemingly goes back to the 550 Mb limits... restarting the modem re-established the download speed I am subscribed for... anyone else noticed this issue?

Re: Download speed drops

ZaneP — Wed, 14 Sep 2022 13:06:15 GMT

Hi @DoubleP ,

My speeds have been consistent. You should to talk to Bell support about your download speed issue, but first I think you should run the Virtual Repair Tool: https://support.bell.ca/Troubleshooting_tools_and_Help/Internet . It could help diagnose any problems.

Re: Download speed drops

DoubleP — Sat, 17 Sep 2022 18:17:34 GMT

Talking with a bell technician, over the chat, he initiated a firmware upgrade on the HH4000. It has been two days now, the speed is still 1Gb, as it should be. So far so good, hopefully the firmware update did the trick.

Re: Download speed drops

ZaneP — Sat, 17 Sep 2022 20:26:52 GMT

Good to know there's a stable 1Gb. What firmware version are you on now? I'm still at 1.75, and an update is being pushed out.

Re: Download speed drops

DoubleP — Tue, 20 Sep 2022 10:28:05 GMT

nope... today it unfortunately went down again to what seems a deliberate 550 Mbs limit cap...

Re: Download speed drops

BellPatricia — Wed, 21 Sep 2022 19:11:31 GMT

Great work and troubleshooting guys! This definitely seems odd.

@DoubleP we've sent you a private message so we can gather more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Download speed drops

DoubleP — Tue, 21 Apr 2026 12:52:44 GMT

This morning, a technician came over and re-routed my fiber to a different neighborhood connection, hoping this would help. The WAN devices in my sector are mostly Alcatel switches, so... no faulty Huawei. I doubt that the technician's action, despite his best efforts, will make a difference.

But I am still hopeful; Anyhow; talking with a Bell Network engineer, he applied a temporary fix to hopefully prevent my profile to be switched to a slower speed. Apparently, under certain conditions, some Juniper appliances switch clients to a erroneous speed profile.

Re: Download speed drops

ZaneP — Sat, 31 Dec 2022 21:19:25 GMT

Hi @DoubleP

Fingers crossed that the temporary fix will hold!

Your comment was very interesting:

" Apparently, under certain conditions, some Juniper appliances switch clients to a erroneous speed profile."

I know that some people have an incorrect speed profile, especially when they've upgraded their service, but I didn't know it can sometimes be caused by a Juniper appliance.

Cheers,

ZaneP

Re: Download speed drops

DoubleP — Sat, 31 Dec 2022 21:34:16 GMT

I am hoping this will work as well.

I had a hunch that it was a speed profile bug since the first moments I noticed the very precise and consistent download speed limit adjustments (550mbps on first modem and 190mbps for the replacement modem) because each time, my upload speed remained stable and un-changed (820mbps)...

I am not sure what conditions are creating this bug, not sure if it is related to clients consumption or external factors.

The Juniper appliances needing a fix is also news to me... Hoping our friends at Bell are able to find a more permanent fix sooner than later.

Technical support scripts should also be updated in order to avoid repeating the very long troubleshooting journey I had to undertake.

Re: Download speed drops

DoubleP — Tue, 21 Apr 2026 12:51:45 GMT

Status update: since a Bell Network Engineer did a manual workaround to prevent my client profile to be switched to a lower speed, my Internet download speed has remained stable for nearly a month; a clear improvement since it was usually dropping after 2-3 days following a reboot.

Re: Upgraded to 8g but not getting 8g…

rob400 — Wed, 22 Mar 2023 14:58:51 GMT

Hello,

While searching for anyone who was experiencing issues wih dropped speed I stumbled upon this thread.

I am currently subscribed to Bells 3gb up and down service. Modem is HH4000. I run advanced dmz and use the 10 gb link to attach to my pfsense server. Server and switches are all 10 gb fiber. System has worked flawlessly until about 10 days ago. My daughter asked me if I was doing anything to the server as connection was wonky according to her.

I jumped on my terminal and first thing I noticed was my ppoe ip had dropped to 76.xxx.xxx.x. I thought that weird as quite frankly It is always in the 178.xxx.xxx.x range. Performed speed tet from terminal and it was 192mbps down and 3175mbps up. repeated and approx. same. Went to modem and did speed test from there and it was the same. rebooted modem and it did not correct. Unplugged modem for 5 minutes and speed was back. I thought problem solved. 15 hours later speed drops out. Called tech support to explain problem. I will sum it up quickly instead of giving you the daily breakdown.

Speed on download drops off every day. Modem reboot fixes issue but several times received eror 2000 or 2001 which requires factory rest to connect. This includes new modem.

Summary,

first tech visit check light -19

Clean all connection ends. Inspect box in front of house. Clean connection points. Go to main box up street and inspect. Didn't like look of cable at termination point inside house. Redid end. Replace patch cord from termination point to modem. Light check -18. Reboot modem good to go. He stated after see modem tests that he had never seen anything like that and if it happened again to call in and hve it escalated.

Next day speed gone. Call into support and backend stated they could see something wrong and suspected issue at central server. After an hour tech says problem is at my end and they will send a tech . I asked how we went from problem at central server to my end and he said previos tech did not change to different pigtail on main box. tech came. witnessed speed on modem. He was stumped as well. Light reading -18. He went and switched pigtail and inspect my connections. reboot modem good to go. We already know that that fixes it. He stated the same thing He is limited to what he can do and it appears to be issue on backend. Call in to have it escalated if it happens again.

Next day failed. Called in and it was a disaster. Woman wouldn't escalate and did some programming and told me the problem wont come back. Spent next 2 hours dealing with factory resets trying to connect. Once going somehow my ppoe password was gone. Call back in and tech put it in and said for some reason it had beed disabled.

Monday night failed again. Called in and tech was great took it up the ladder and they couldn't find anything on the line to cause the issue. They could see the slow speed from the speed test off the modem but couldn't detect an issue. Said they were going to send a level 3 tech out on Tuesday.

Internet failed yesterday morning (download drop off) by 10am. Tech arrived by 11. Showed him speed test from modem. He didnt haave an answer for that. Went outside and checked light strength at box on side of house. -15.

Decided to run new patch cable from box into house. He did not terminate in patch box inside house. tested light. - 15. Plugged direct into modem. Modem would authorize. Reboot, modem gave error 2000. Reboot error 2000 and 2001. Factory rest and it connected or at least said it did but had no access outside. Speed test failed. Rebooted again and good to go. He said he didnt know what to do. Everything checks out and he can explain the speed drop on on leg only. Again, call in if it fails again.

Failed this morning when I checked. I don't know what to do or how to ramp this up.

I have made a couple of observations.

I have had to call in 3 times now to get my ppoe password functional in order for my pfsense box to authenticate wan.

Each time it drops Wan ip will change from 178.xxx.xxx.xx to 76.xxx.xxx.xx.

Don't know if any of those observations are relevant or not.

I did use the virtual repair tool. It advised it made some tweeks but detected a speed issue and call tech support.

If anyone can suggest who I can reach out to at bell or request escalation it would be appreciated.

As a side note, nothing in my firewall configuration has changed or been changed prior to this problem starting nor after.

Thanks in advance.

Re: Upgraded to 8g but not getting 8g…

BellPatricia — Thu, 23 Mar 2023 16:27:24 GMT

Hi there @rob400, welcome to the Bell Community 🙂

Thank you for the details, and for all of the troubleshooting that you've done already. We want an opportunity to take a closer look, and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Re: Upgraded to 8g but not getting 8g…

rob400 — Mon, 27 Mar 2023 13:48:50 GMT

Status update,

A big shout out to @BellPatricia for assisting me with my issue. She passed my concern to a colleague of hers and a fix was applied to my account. Not sure what the issue was or what fix was applied but I have steady 3GB up and down for the last three days. That,\'s a huge improvement from dropping out every 10 hours or so daily.

Hopefully this is the fix. I would like to know more about what the problem was if possible.

Anyhow, thanks again Patricia. Greatly appreciated.

Cheers

Re: Download speed drops

Mark12r — Thu, 31 Aug 2023 01:13:55 GMT

To the user above, i had the exact same issue speed dropped to 1.72Gbps I fixed my problem by going into the giga hub and doing a factory reset. it will reset the modem to factory specs then will redownload all of the configurations from bell. it will take about 5min to complete. My internet has been rock stable ever since. I have found out that if you play with advanced dmz turn it on/off it sometimes causes this to happen. and a factory reset fixes it. please post back if it fixes it for you.

Re: Download speed drops

3GBit_client — Fri, 20 Oct 2023 20:40:55 GMT

I have just reset my Gigahub to factory settings and re-entered my configuration. We'll see if the new firmware makes a difference. The speed and latency are good so far:

Date / Heure Trafic bloqué Latence Vitesse en aval Vitesse en amont

2023-10-20 16:36:45

Oui

2 Millisecondes

3,25 Gbit/s

3,24 Gbit/s

after factory reset

I will report back if this fixes the problem.

Re: Download speed drops

3GBit_client — Thu, 26 Oct 2023 20:45:33 GMT

After 6 days, it looks like the speed on my Gigahub has remained steady. Perhaps resetting the router to factory settings has fixed the problem once and for all. I will report again in a week.

Date / Heure Trafic bloqué Latence Vitesse en aval Vitesse en amont

2023-10-26 16:42:08

Oui

1 Millisecondes

3,25 Gbit/s

3,23 Gbit/s

Download speed drops to 340mbps on 1.5gbps plan

ghammer677 — Thu, 02 Nov 2023 13:06:49 GMT

Hi,

My download speeds drops to 330-340mbps every other day, this can be fixed by rebooting the modem, but that isn’t ideal obviously considering I usually I’m assigned a new ip. I have read it’s an architecture issue with a profile or something and can be fixed manually

Hope I can resolve this issue promptly

Re: Download speed drops to 340mbps on 1.5gbps plan

Vanadiel — Thu, 02 Nov 2023 15:13:10 GMT

If it's consistently doing this and rebooting the modem each other day fixes it, you should likely Contact the Bell helpdesk to solve this for you. Might be a bad modem or some other hardware issue.

I am on the same plan with a HH3000 and I am not experiencing this issue.

Re: Download speed drops

Cedric-Brossard — Tue, 21 Apr 2026 13:56:42 GMT

Hi, similar issue here. Just upgraded from 500/500 fibe to 1G/750.

modem HH3000 Speedtest reports 1.1 / 800. Ok.

using the ADMZ feature to use my own Asus router. I get 550M download and 700M upload (directly from the router Speedtest) Very strange. Any solution ?

Re: Download speed drops

Cedric-Brossard — Thu, 30 Nov 2023 13:11:25 GMT

Found the issue : the internal speed test within the Asus router is not accurate, especially for download. I used a wired MacBook and got a normal speed test result, very close to 1G/750M.