topic Re: an unexpected error has occurred in Internet

an unexpected error has occurred

flying_like_an_eagle — Sun, 07 Aug 2022 11:25:27 GMT

logging out of webmail I get this pop up box "an unexpected error has occurred" anyone else having this issue? using Microsoft Edge Version 104.0.1293.47 (Official build) (64-bit)

Re: an unexpected error has occurred

BellPatricia — Mon, 08 Aug 2022 15:43:33 GMT

Hey @flying_like_an_eagle. Thanks for sharing, and welcome to the Bell Community.

Does this error prevent you from fully logging out? Are you able to replicate on any other browser (Chrome, Safari, Firefox)?

- Patricia

Re: an unexpected error has occurred

flying_like_an_eagle — Mon, 08 Aug 2022 21:33:11 GMT

Microsoft Edge Version 104.0.1293.47 (Official build) (64-bit) it stopped now and all ok

Re: an unexpected error has occurred

flying_like_an_eagle — Tue, 09 Aug 2022 02:06:38 GMT

nope its back again when logging out of webmail I get this pop up box "an unexpected error has occurred"

Re: an unexpected error has occurred

BellPatricia — Tue, 09 Aug 2022 14:46:19 GMT

Thank you for getting back to us.

Does this error page prevent you from fully logging out of your Bell webmail? Are you able to duplicate the error message when using a different browser?

Please keep the Community posted.

- Patricia

Re: an unexpected error has occurred

flying_like_an_eagle — Tue, 09 Aug 2022 21:40:56 GMT

I can duplicate same error with the Edge Browser but with Chrome browser there are no issues

Re: an unexpected error has occurred

BellPatricia — Wed, 10 Aug 2022 19:36:05 GMT

Glad to hear there are no issues when using Chrome 🙂

If you haven't already, can you clear cookies and cache on the Edge browser to see if you still encounter the error? Can you also try a private browsing/incognito mode on Edge to see if you still get the error message when logging out?

Let us know how everything goes.

- Patricia

Re: an unexpected error has occurred

flying_like_an_eagle — Thu, 11 Aug 2022 01:49:37 GMT

Had cleared my cookies and cache on the Edge browser before posting in the forum. I tried browsing/incognito mode and could NOT replicate the error message when logging out. Its with the Edge browser

Re: an unexpected error has occurred

flying_like_an_eagle — Thu, 11 Aug 2022 09:46:56 GMT

"Does this error prevent you from fully logging out? " I have had instances where I was still logged in or a delay in exiting webmail. As for the error message I can replicate it and it continues with Microsoft Edge Version 104.0.1293.47 (Official build) (64-bit)

Re: an unexpected error has occurred

flying_like_an_eagle — Tue, 16 Aug 2022 20:20:58 GMT

I tried browsing/incognito mode and can replicate error on all my email addresses. Microsoft Edge Version 104.0.1293.54 (Official build) (64-bit) I can also replicate constant error message popping up normal mode for all email addressed too. The problem exists and constant popup but can log out of my emails successfully.

Re: an unexpected error has occurred

flying_like_an_eagle — Tue, 06 Sep 2022 07:33:05 GMT

I continue to get these logout errors and now got this The requested URL was rejected. Please consult with your administrator.

Your support ID is: 5969566819867242793

[Go Back]

Re: an unexpected error has occurred

BellAntonie — Thu, 08 Sep 2022 18:38:38 GMT

Hi there @flying_like_an_eagle.

Are you using any Microsoft Edge add-ons (extensions).
Have you tried uninstalling and reinstalling Microsoft Edge?
Are you able to replicate the error with a different browser?

Re: an unexpected error has occurred

flying_like_an_eagle — Fri, 09 Sep 2022 10:48:34 GMT

no add-ons

reset my pc Windows 10 Home

chrome and firefox don't give that error

only on microsoft edge Microsoft Edge Version 105.0.1343.33 (Official build) (64-bit

Re: an unexpected error has occurred

BellAntonie — Fri, 09 Sep 2022 18:40:51 GMT

Thanks for flagging this back to us @flying_like_an_eagle.

For the time being, we suggest using Google Chrome and periodically give Microsoft Edge a try if it's your preferred browser to use.

Re: an unexpected error has occurred

TheBooks — Mon, 19 Sep 2022 21:52:19 GMT

I use Google Chrome and have the same message when I log out: An unexpected error has occurred. This is making me very nervous! I also tried to send an email and got the same message (first time that happened)! Even more nervous...

Re: an unexpected error has occurred

BellPatricia — Tue, 20 Sep 2022 19:25:59 GMT

Hey there @TheBooks. Thanks for reaching out to the Bell Community.

Is your browser up to date, and have you been able to replicate the issue on a different browser?

Also, can you try all of the troubleshooting tips listed above, and let us know if this continues to happen.

- Patricia

Re: an unexpected error has occurred

Fig — Fri, 17 Feb 2023 22:17:09 GMT

I have the unexpected error message with Chrome desktop. It appears, despite the message, to sign out.

Re: an unexpected error has occurred

BellPatricia — Mon, 20 Feb 2023 14:11:07 GMT

Hi there @Fig
Thank you for your post.
Just to confirm, have you tried all the suggested steps and troubleshooting mentioned in this thread?
Let the Community know how everything is going.

- Patricia

Re: an unexpected error has occurred

Fig — Mon, 20 Feb 2023 14:40:30 GMT

The issue persists. Bell email also fails to filter a lot of spam.