topic Re: Device won’t connect to pod in Internet

Device won’t connect to pod

Csch — Sat, 16 Sep 2023 21:58:20 GMT

I have 3000 hub, and one pod, in my sunroom the pod is very close and with my phone connected to it I get good wifi, my Firestick in the same room stays connected to the main hub and and the wifi is so poor it won’t work, how can I get it onto the pod!?!?!?

thx

Re: Device won’t connect to pod

BellNick — Thu, 21 Sep 2023 17:50:16 GMT

Hi there @Csch
Thank you for your post and welcome to the Community.
There is no way to manually connect it to the pod. The device will automatically connect to the best source connection that it can find. We would recommend possibly moving around the pod or the Firestick & TV if possible to see if it will connect to the pod elsewhere.
If you have any further questions, please do not hesitate to contact the Community.

Nothing connecting to my pod.

JessieXo — Wed, 03 Apr 2024 19:46:58 GMT

My internet was/is running very slow so we upgraded and bought a pod for the second floor. Well all 11 devices are currently running on the hub downstairs and nothing is connected to the pod.

Re: Nothing connecting to my pod.

BellNick — Fri, 05 Apr 2024 19:11:17 GMT

Hi there @JessieXo
Thank you for your post and welcome to the Community.
Did you successfully set-up your pods through the WiFi App? Through the Bell WiFi app you can check the connection strength. If you do not see the connection strength it's possible the pod is not set-up correctly, therefore there is no connection available. Are you able to share what you see?
We would also recommend checking out our support article What are Wi-Fi pods and how do I use them?for further information.
Looking forward to hearing back.

Re: Device won’t connect to pod

Uther PenDragon — Mon, 02 Feb 2026 18:04:39 GMT

My Giga Hub 2.0 is 15 feet from my Laptop. My Pods are in the basement (farther than 15 feet) and Garage (20metres). Routinely my laptop will connect to the Pods in the Garage and give me speeds of about 70 - 150 MB instead of the Giga Hub2.0 which gives speeds around 900 MB.

How do I ensure that my laptop connect to the 2.0 and not the pods. I do not want to relocate the pods because they are positioned to optimize the speed of devises in other rooms and the Garage.

Thx

Re: Device won’t connect to pod

dks — Tue, 03 Feb 2026 14:11:37 GMT

Thank you for your questions. The pods self-optimize. You can not manually configure or optimize them. You can not manually have them connect to a specific pod. The Gen3 WiFi 6E pods can reach 400-450 Mbps under ideal circumstances. Older pods max out at 200-250 Mbps. You can monitor your pods with the Bell WiFi app for Apple or Android systems.