topic Re: Bell Giga Hub 2.0 & IoT devices not connecting anymore in Internet

Bell Giga Hub 2.0 & IoT devices not connecting anymore

Gimli1780 — Wed, 06 May 2026 11:51:30 GMT

Since I've migrate to Bell Giga Hub 1 to Giga Hub 2, my IoT objects are not working anymore.

When I say not working... it's not working and I've tried :

Separate the 3 Wifi Bands
Reboot the router
Using 5 different Matters Hubs and like 15/20 devices
Remove the Bell Guard on Bell Wifi apps
Put on the privacy mode on Bell Wifi apps

It's just a waste of time, does anybody have the same issue ?

Thanks,

Re: Bell Giga Hub 2.0 & IoT devices not connecting anymore

Vanadiel — Wed, 06 May 2026 14:04:31 GMT

Without knowing brand details it's difficult to provide specific information on setup of the devices.

First thing to check is how the connection is made. I am assuming WiFi, and if that is the case are regular WiFI connections working properly?

Re: Bell Giga Hub 2.0 & IoT devices not connecting anymore

Gimli1780 — Thu, 07 May 2026 02:20:50 GMT

Hi,

I try differents IoT hubs, like Apple TV 4k, Apple HomePod, Ikea Dirigera, Google Home even my Samsung TV. Every time it's a fail with lot of IoT items (different brands, Ikea, no name...)

Previsously with Giga Hub 1, I have no difficulty at all, pairing taking like 20s and works perfectly after. Now, it's just no working...

I assume I'm not the only person to use Matters IoT objects with a Bell Hub 2.0

Re: Bell Giga Hub 2.0 & IoT devices not connecting anymore

Vanadiel — Thu, 07 May 2026 15:00:49 GMT

What is the error messages you are getting on the setup application that comes with any of those hubs when trying to set it up?

Re: Bell Giga Hub 2.0 & IoT devices not connecting anymore

Gimli1780 — Fri, 08 May 2026 14:29:41 GMT

Pairing failed, or please connect your phone to the wifi network.

Of course, my phone are on the same wifi network, and I’ve try on the 2,4Ghz band only. Same result.