https://forum.bell.ca/t5/internet/giga-hub-2-0-repeated-internet-drops-while-hub-shows-fully/m-p/108352#M26046 <P>Hello Bell Community Team and users,</P><P>I am on <STRONG>1.5 Gbps XGSPON</STRONG> service with a <STRONG>Giga Hub 2.0</STRONG>. This is my <STRONG>third replacement unit</STRONG> and I'm still having the same problem:</P><P><STRONG>Issue:</STRONG></P><UL><LI>Internet completely drops multiple times per day (no browsing, no streaming, devices lose connection).</LI><LI>The Giga Hub front display and web interface (<SPAN>192.168.2.1</SPAN>) continue to show <STRONG>"Connected / OK"</STRONG> with <STRONG>no error codes</STRONG>.</LI><LI>Only a hard power cycle (or GUI soft reset) restores service.</LI><LI>Happens on average every few hours.</LI></UL><P><STRONG>Setup:</STRONG></P><UL><LI>3,500 sq ft home</LI><LI>High device count: 4 TVs (3× IPTV boxes + 1 Bell TV box), hardwired NVR + 4 external cameras, internal cameras, multiple coding workstations, IoT devices (Nest, Wyze, Ecobee, MyQ, Sonos, etc.)</LI></UL><P><STRONG>What I’ve already tried:</STRONG></P><UL><LI>Removed suspicious devices (e.g. old <SPAN>tv8580fcd02108</SPAN>)</LI><LI>MAC filtering + WiFi password changes</LI><LI>Manual channel locking</LI><LI>Full power cycles (power + fibre)</LI><LI>Multiple firmware states across replacements</LI></UL><P>Logs consistently show PPPoE recovery after <SPAN>UNKNOWN_ERROR</SPAN>, frequent channel changes, and the need for GUI resets.</P><P>Has anyone else experienced this on the Giga Hub 2.0 in 2026? Any success with advanced line diagnostics, firmware updates, or escalation to Bell engineers?</P><P>Thank you!</P><HR /><P>&nbsp;</P> Sat, 06 Jun 2026 21:26:59 GMT IgorL 2026-06-06T21:26:59Z https://forum.bell.ca/t5/internet/giga-hub-2-0-repeated-internet-drops-while-hub-shows-fully/m-p/108352#M26046 <P>Hello Bell Community Team and users,</P><P>I am on <STRONG>1.5 Gbps XGSPON</STRONG> service with a <STRONG>Giga Hub 2.0</STRONG>. This is my <STRONG>third replacement unit</STRONG> and I'm still having the same problem:</P><P><STRONG>Issue:</STRONG></P><UL><LI>Internet completely drops multiple times per day (no browsing, no streaming, devices lose connection).</LI><LI>The Giga Hub front display and web interface (<SPAN>192.168.2.1</SPAN>) continue to show <STRONG>"Connected / OK"</STRONG> with <STRONG>no error codes</STRONG>.</LI><LI>Only a hard power cycle (or GUI soft reset) restores service.</LI><LI>Happens on average every few hours.</LI></UL><P><STRONG>Setup:</STRONG></P><UL><LI>3,500 sq ft home</LI><LI>High device count: 4 TVs (3× IPTV boxes + 1 Bell TV box), hardwired NVR + 4 external cameras, internal cameras, multiple coding workstations, IoT devices (Nest, Wyze, Ecobee, MyQ, Sonos, etc.)</LI></UL><P><STRONG>What I’ve already tried:</STRONG></P><UL><LI>Removed suspicious devices (e.g. old <SPAN>tv8580fcd02108</SPAN>)</LI><LI>MAC filtering + WiFi password changes</LI><LI>Manual channel locking</LI><LI>Full power cycles (power + fibre)</LI><LI>Multiple firmware states across replacements</LI></UL><P>Logs consistently show PPPoE recovery after <SPAN>UNKNOWN_ERROR</SPAN>, frequent channel changes, and the need for GUI resets.</P><P>Has anyone else experienced this on the Giga Hub 2.0 in 2026? Any success with advanced line diagnostics, firmware updates, or escalation to Bell engineers?</P><P>Thank you!</P><HR /><P>&nbsp;</P> Sat, 06 Jun 2026 21:26:59 GMT https://forum.bell.ca/t5/internet/giga-hub-2-0-repeated-internet-drops-while-hub-shows-fully/m-p/108352#M26046 IgorL 2026-06-06T21:26:59Z