topic Re: Fibre splice keeps failing in Internet

Fibre splice keeps failing

InternetSox — Sat, 06 Jun 2026 19:13:21 GMT

Hello,

I have a new install with you and its been a nightmare, 3x techs have been here, first order your folks put it at wrong address... 2nd tech was able to pull and splice - 1 hour latern no service splice failed... and 3rd tech came today, respliced, worked for like 30 minutes to an hour and still same issue.

Your call centre keeps making me stay here all day for days on end.

I dont know what to do at this point... is there an escalation path? I can only be so lenient and patient.

Thank you.

Re: Fibre splice keeps failing

BellNick — Sat, 06 Jun 2026 19:27:13 GMT

Hi @InternetSox
Thank you for your post and welcome to the Community.
We're sorry to hear about the experience you're encountering. Are you able to share some further details?
When was your service originally supposed to be installed?
What model modem do you have?
Can you share the error code / message that you are seeing on your modem?
Looking forward to hearing back.

Re: Fibre splice keeps failing

InternetSox — Sat, 06 Jun 2026 19:29:08 GMT

June 3rd

1400 cable not connected. Gigahub 2.0.

Its 100% the splice. This is exact same issue as before.

Re: Fibre splice keeps failing

BellNick — Sun, 07 Jun 2026 14:22:07 GMT

Hi @InternetSox
We'd like to take a closer look into this and have sent you a private message:
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message