Slow internet in basement - Pods flashing white

CSSS — Tue, 14 Jul 2026 18:46:35 GMT

My internet on upper and basement are runny slower than a couple of weeks ago. The Pods are flashing but only a white colour. We did have a couple power outages last week. Not sure if that would have effected the Pods.

please let me know thoughts

Thanks

Re: Slow internet in basement - Pods flashing white

BellPatricia — Wed, 15 Jul 2026 13:33:56 GMT

Hey there @CSSS

Welcome to the Bell community, and thank you for your post 🙂

Which modem are you using? Have you noticed any trouble with devices that are connected to your modem via Ethernet?

A pulsing LED on your pod normally indicates the pod is searching for a connection, and might appear continuously when the pod cannot connect to the Internet.

A few things that you can try are:

Ensure the outlet is still working after the recent electricity outages you had. Test the electrical outlet that your pod is connected to by plugging something else in.
Ensure your pods are not plugged into a power bar or extension cord.
Make sure that Whole Home Wi-Fi is turned ON in your Modem GUI.
Reboot your modem.

If you continue to have any trouble you can also refer to our support article for a few more troubleshooting tips: My pod is offline

Let the community know how that goes,

@BellPatricia

topic Slow internet in basement - Pods flashing white in Internet

Slow internet in basement - Pods flashing white

Re: Slow internet in basement - Pods flashing white