Cleanup / move outside wire and equipment repair

tty — Tue, 28 Jul 2026 12:13:11 GMT

Hi team, during initial installation, in 2023, my outdoor internet line was left hanging across trees. I was told someone would fix it in the spring, but after 2 phone calls, no one has shown up. Could a moderator please reach out via PM so I can share my account details to get this scheduled? Thanks!

Cleanup / move outside wire and equipment repair

WelshTerrier — Tue, 28 Jul 2026 12:12:57 GMT

Good Day.

Thank you for posting your question.

If your Outside Service Wire has been damaged, cut, has fallen down or is hanging too low, please report it to a Bell Home phone specialist who can send a technician to the premises to have the problem addressed.

Have you contacted Bell Repair Service recently? If so, were you provided with a commitment date? Were you provided with a reference or ticket number? If not, then please call Bell Repair service & explain that this temporary internet line has been left unsafely hanging across your trees & has been repeatedly reported for the last 2-3 years.

The representative should provide you with an approximate date for this work to be completed. Request a trouble ticket referral number for future reference.

Please ask them to send out a technician to remove this low-lying abandoned wire. If you do not receive complete and total satisfaction, then by all means request to speak to the service representative's manager.

Bell Wire & Cable Repair - Please call: 611 or 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

If you haven't already check out this helpful article about Outside wire repair: How can Bell help with wire installation and repair?

I wish I could do more for you to resolve this matter, but I cannot. A moderator will review this post and will advise you accordingly.

Please let us know if we can be of further assistance.

Take care.

topic Cleanup / move outside wire and equipment repair in Internet

Cleanup / move outside wire and equipment repair

Cleanup / move outside wire and equipment repair