topic Cannot upload an epub file over 2.5MB - it stops at 90% in Internet

Cannot upload an epub file over 2.5MB - it stops at 90%

kellyseamus — Mon, 02 Nov 2026 13:33:55 GMT

Been trying send an ebook of 2.5MB to a friend and the upload gets to about 90% before stopping.

As a test, I uploaded epubs of less than 1MB with no issue.

Re: Cannot upload an epub file over 2.5MB - it stops at 90%

WelshTerrier — Mon, 02 Nov 2026 13:34:30 GMT

Good Day & Welcome

Thank you @kellyseamus for posting your question.

A 2.5MB file is very small, so the issue is likely caused by a temporary browser glitch, a security setting, or a specific app limitation rather than your Bell Internet bandwidth. A 2.5MB file should upload in a matter of seconds.

Can you please tell us more about the file you are trying to upload?
Tell us how and what you are trying to send.
If you are trying to send a file by email, most mail services allow 20-25MB attachments.
Are you trying to transfer a file from one computer to another on the same home network?
Many online portals, government sites, or job application pages have strict internal limits (sometimes as low as 1MB or 2MB) or only accept specific formats (like PDF or JPEG). Check if the site specifies a size or format restriction.

If you are using a browser, such as Chrome, try using Edge, Safari, or Firefox.

Have you tried to restart your device? E.g. computer, etc.
Cleared your browser Cache, cookies, etc.

In order to help you more, we need for you to tell us more.

Take care.

Re: Cannot upload an epub file over 2.5MB - it stops at 90%

kellyseamus — Mon, 02 Nov 2026 13:36:28 GMT

It's my bell email account. This is a screenshot of the upload of the epub file (Calamity Club) I'm trying to send with 2 others I uploaded as a test. As you can see 2 epubs are larger than 1 meg and the upload stalls. 1 epub of less than 1 meg has no problems uploading.

Re: Cannot upload an epub file over 2.5MB - it stops at 90%

BellNick — Tue, 03 Nov 2026 13:16:29 GMT

Hi @kellyseamus
Thank you for your post and welcome to the Community.
We wanted to check in with you to see if you're still experiencing this issue with your attachment's not uploading or if it's now working?
Looking forward to hearing back.

Re: Cannot upload an epub file over 2.5MB - it stops at 90%

kellyseamus — Tue, 03 Nov 2026 13:46:30 GMT

The issue is fixed. I did an upload of a 7meg epub and it uploaded with no problem.

Re: Cannot upload an epub file over 2.5MB - it stops at 90%

WelshTerrier — Tue, 03 Nov 2026 21:08:31 GMT

Good Day.

Thank you @kellyseamus for taking the time to let the community know that you are now able to upload your ePub book files.

Happy reading......😊

Let us know if we can be of further assistance.

Take care.