Internet disconnected shortly after activation.

Visakh — Wed, 04 Nov 2026 21:21:04 GMT

I recently ordered a new Bell Internet connection, and the technician visited yesterday to install the equipment. Initially, everything was working perfectly. However, all of a sudden, the connection stopped working. When I contacted customer service, I was informed that my connection had been disconnected. Surprisingly, the representative could not even explain why it had been disconnected. I received absolutely no prior notification, email, or communication from Bell regarding this disconnection.To make matters worse, I spent over an hour waiting on the phone without receiving any proper resolution. As a new customer, this is extremely frustrating and disappointing. I chose Bell expecting reliable service and professional customer support, but this experience has been far from acceptable.

How can a company disconnect a customer's newly installed internet service without providing any notification or even explaining the reason?

I expect Bell to take responsibility, investigate this matter, restore my connection, and provide a clear explanation.

This is certainly not the kind of customer experience anyone should have to deal with.

Re: Internet disconnected shortly after activation.

BellPatricia — Wed, 04 Nov 2026 21:23:38 GMT

Good evening @Visakh

Thank you for reaching out to the Bell community.

We are really sorry to hear about your experience, and would be happy to help in any way that we can. I will send you a private message to get a few more details.

Please check your Messages within your profile avatar in the top right corner. Unsure how to check or send a private message? See How to send a private message

@BellPatricia

topic Internet disconnected shortly after activation. in Internet

Internet disconnected shortly after activation.

Re: Internet disconnected shortly after activation.