topic Re: Anyone having issues with the Giga Hub and Apple HomeKit? in Internet

Anyone having issues with the Giga Hub and Apple HomeKit?

NeedForSpeed1 — Tue, 04 Oct 2022 05:03:36 GMT

I recently replaced my homehub 4000 with the new Giga Hub, and since it's been installed my Apple HomeKit devices (mainly my smart plug and Logitech CircleView camera) keep going offline. I never used to have this problem with the HomeHub 4000. I keep having to remove each offline device and having to reinstall. I spoke with a bell technical support rep and they suggested that I put all of my homekit devices on a 2ghz network. I took that advice but am still finding myself having to remove, reinstall or unplug/plug back in my apple homekit devices. What would I need to provide on my end to help the Bell engineers identify the problem?

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

BellPatricia — Mon, 16 Jan 2023 13:53:55 GMT

Hey there @NeedForSpeed1. Thanks for your post, and welcome to the Bell Community.

The Gigahub has 3 radios: 2.4 GHz, 5 GHz and the newly approved 6 GHz band. It also supports WIFI 6 (802.11ax). It is possible that some devices do not support WIFI 6 even if WIFI 6 is backward compatible.

The Home Hub 4000 has 3 radios: 2.4 GHz¸ 5 GHz lower and 5 GHz Upper, so there is always a 5G radio running that is not in DFS. The use of 2.4 GHz was a good idea to rule out DFS channel support in the 5GHz network. However, some devices do not support it.

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Looking forward to hearing from you 🙂

- Patricia

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

NeedForSpeed1 — Sun, 16 Oct 2022 17:11:27 GMT

I just wanted to let everyone know that I spoke with bell technical support regarding the problems I’ve encountered with the new Gigahub and my apple HomeKit devices, and they allowed me to downgrade back to the Homehub 4000. I no longer experience any problems with my apple HomeKit devices. Everything works flawlessly. @BellPatricia please let your company know that that the issue is definitely with the new Gigahub.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

User8910 — Sat, 14 Jan 2023 01:30:23 GMT

I am having the same issue with my wifi smart plugs. Just upgraded my modem to 1.5g plan. What’s the best way to get the plugs to work. Spent 2 hrs on the phone with a tech ; nothing worked.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

User8910 — Sat, 14 Jan 2023 01:31:44 GMT

@BellPatricia , perhaps you can provide some input

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

NeedForSpeed1 — Sat, 14 Jan 2023 02:11:31 GMT

I’m sorry you’re experiencing issues with your smart plugs. Can you please verify that you were upgraded to the Gigahub? If that’s the case, if there’s any way you can get downgraded to a HomeHub 4000, I believe all your issues will disappear.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

User8910 — Sat, 14 Jan 2023 20:16:29 GMT

Yes upgraded to giga hub. BELL says hub4000 doesn’t accept fiberoptic so they are phasing all of them out. Only giga hubs going forward which of course is not helping me at all.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

NeedForSpeed1 — Sat, 14 Jan 2023 21:22:20 GMT

That’s odd that someone from Bell support would say that. When I upgraded my connection to 1.5 gigabit, I was given a homehub 4000. When upgrading to 3 Gbps, I also saw that the gigahub was also available. However for the week and a half that I was using the new modem, it gave me nothing but headaches. I can confirm that the homehub 4000 accepts a fiber optic connection.

Try speaking to another rep regarding downgrading back to a homehub 4000. Otherwise we need to push Bell to look into these issues and have them upgrade the gigahub firmware as soon as possible. The giga hub had huge issues with my apple HomeKit smart home as well as my Meross smart plugs. @BellPatricia is there any way you can have someone at Bell look into these issues with the gigahub? My homehub 4000 works flawlessly with my smart home.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

User8910 — Sat, 14 Jan 2023 21:44:26 GMT

As a customer, i don’t understand why i have to call BELL a 100 times, speak with 100 agents, explain myself over and over again. Each time i get a different explanation. Cant BELL get their lousy act together and give a unit that works.

@BellPatricia are you able to help an irate customer such as myself?

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

User8910 — Sun, 15 Jan 2023 17:16:41 GMT

Figured out a way to get all smart plugs and switches to work perfectly with the gigahub. Absolutely no help from BELL. They only know to pass the buck and not one person took ownership.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

BellNick — Mon, 23 Jan 2023 19:48:38 GMT

Hi there @User8910

Are you able to share with the Community what steps you took to resolve your concern?

Looking forward to hearing back.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

User8910 — Mon, 23 Jan 2023 15:22:56 GMT

never heard back from any Patricia or anyone.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

RyanH — Mon, 30 Jan 2023 17:08:24 GMT

I have also been having issues with HomeKit and they seem to have started since upgrading to fibre internet with the Giga Hub. My HomePods are constantly disconnecting from Wi-Fi, telling my iPhone that they're not on the same network even though they are. I have no issues with any other devices connecting to the Wi-Fi. Just my HomePods, but I never had this issue with the Home Hub 3000 on Fibe 100.

I wonder if there's an issue with the Giga Hub router? I'm on firmware 1.14.1. Is there a new firmware update available @BellPatricia ?

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

Zak_Lomakus — Thu, 16 Feb 2023 13:37:05 GMT

Hi Patricia,

I am having the same type of issues with my GigaHub and HomeKit - random wifi disconnections that force me to reset all my HomeKit devices - this happened again this morning at 3:37am. I looked at my GigaHub's logs and there was a firmware update at that time - not sure if this what causes the HomeKit disconnection but I am getting those disconnection problems every other day - very frustrating.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

OldChili — Mon, 27 Feb 2023 00:41:25 GMT

Same issues as everyone else. Playing music to HomePods just stops out of nowhere.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

Zak_Lomakus — Mon, 27 Feb 2023 00:50:02 GMT

I deleted my HomeKit household a few days ago, then created a new household and added all my HomeKit devices again - since then, HomeKit has been very stable - no issues.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

ivanpasic — Tue, 21 Mar 2023 18:46:55 GMT

I started having lots of issues with HomeKit since the latest Giga Hub firmware 1.16 update. Many of my devices are showing on a daily basis 'no response'. Restarting Giga Hub temporarily resolves the issue, but then it recurs within 24 hours.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

Masia — Fri, 26 May 2023 01:46:21 GMT

Hey, you said you’ve figured out a way to make things work. Could you please share the details of what you did? I’m having a similar problem with an Apple TV at the moment.

Thanks.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

User8910 — Fri, 26 May 2023 12:56:49 GMT

hi there.. for the record, I dont use apple homekit. I use Smartlife app to control all my Wi-Fi switches and plugs (mostly lights) in my house. I think while the issue is the same, the fix may likely be different. That said, all my Wi-Fi switches are on 2.5ghz and i had to do a reset on the switches itself (not the router) to get everything to work the way i wanted.

Re: Anyone having issues with the Giga Hub and Apple HomeKit?

AppleHomeKitUser — Wed, 12 Jul 2023 18:15:33 GMT

How is the stability of your HomeKit (AppleHome) ecosystem now?
I just switched to Bell Fibe from another provide and my 2.4ghz switches would randomly "fly away". The use of Thread & Matter enabled accessories has overcome this issue, however the HomePod Mini can sometimes still do this.
I added an Engenius Wireless Acces point and on the other provider's hardwares and nothing was available to my HomeKit except the Tread/Mattter devices.
I have switched to Bell Fibe 3GB and now the old 2.4ghz switches are misbehaving.
Will delete the entire EcoSystem and start again. Did you have to separate the 2.4Ghz and 5Ghz bands on the router and put the entire Home onto the 2.4Ghz network?
@BellNick is this an option for using AppleHome/HomeKit ?