topic McAfee firewall doesn't turn on in Internet

McAfee firewall doesn't turn on

Leaving — Tue, 27 Jun 2023 00:40:28 GMT

The McAfee firewall doesn't turn on.

In installed the free version of McAfee that all Bell Fibe Internet subscribers have access to yesterday. When I turn on the console, the display shows an exclamation point in a triangle with the message Turn on Firewall under it.

When I click the Turn on button, it displays the usual cute animation graphioc to show that something is happening. Then the app again shows that the firewall is still off, with the same exclamation poin in triangle graphic and Turn on button as before. Clicking that button does literally nothing.

Is this just a gimmick? Should I pay for real security software, or have real humans actually got this thing to work?

Re: McAfee firewall doesn't turn on

BellNick — Mon, 03 Jul 2023 17:52:54 GMT

Hi there @Leaving
Thank you for your post and welcome to the Community.
Have you tried uninstalling and reinstalling the McAfee program to see if that resolves the issue?
Are you able to share with the Community what device you are using?
Looking forward to hearing back.

Re: McAfee firewall doesn't turn on

Leaving — Mon, 03 Jul 2023 18:27:02 GMT

I’m using an iMac with the most up to date version of the OS. This is a new installation of McAfee. Uninstalling and reinstalling it seems pointless. If it doesn’t work out of the box, then it doesn’t work period.

Re: McAfee firewall doesn't turn on

BellNick — Tue, 11 Jul 2023 17:53:39 GMT

Hi there @Leaving
When you downloaded McAfee, where did you download it from?
Do you happen to have any other firewalls active?
Looking forward to hearing back.

Re: McAfee firewall doesn't turn on

Leaving — Tue, 11 Jul 2023 18:12:23 GMT

I downloaded it from Bell’s web site, specifically from MyBell after clicking on “Internet” then “Go to internet overview” then clicking “download” under “Security.”

No other firewall nor AV was running at the time.

I do not understand why you are asking me this question. I would not have made a forum post about something I downloaded from McAfee directly. I also would not have asked the question if it was something that any basic user could figure out through basic troubleshooting because I am not a basic user and I already did the basic troubleshooting.

Will you please take this seriously and give something other than a textbook answer?

Re: McAfee firewall doesn't turn on

BellNick — Thu, 13 Jul 2023 18:42:16 GMT

Hi there @Leaving
We'd like to have this looked into and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: McAfee firewall doesn't turn on

NMerchant — Mon, 19 Feb 2024 18:05:43 GMT

I am experiencing similar issue. Using Macbook and OS is macOS Monterey. please help!!!

Re: McAfee firewall doesn't turn on

Vanadiel — Mon, 19 Feb 2024 18:42:54 GMT

I would check the McAFee version and other requirements.

McAfee Apple Silicon

Re: McAfee firewall doesn't turn on

DLyons — Wed, 29 May 2024 01:04:38 GMT

I have the same issue,,,,using Macbook air, macOS Sonoma v14.5

Re: McAfee firewall doesn't turn on

BellNick — Fri, 31 May 2024 12:41:35 GMT

Hi there @DLyons
Thank you for your post and welcome to the Community.
We'd recommend trying to re-install McAfee. If you still encounter issues we'd recommend checking out McAfee's support article How to manage the McAfee Firewall on Windows or macOS.
Looking forward to hearing back how that goes.

Re: McAfee firewall doesn't turn on

DLyons — Mon, 03 Jun 2024 23:25:54 GMT

No solution. I reinstalled "McAfee Security from Bell - Good", but no change. the File Wall still shows as "off" and toggling "on" automatically goes back to "off" after a few seconds.

McAfee link was no good. The references to macOS did not match the software experience at all...in fact the Windows version was closer to what I'm seeing. I contacted the McAfee chat line and they said "...please contact bell canada support team. As they are having separate support team. They are right team to fix the issue for you."

This is frustrating.

Re: McAfee firewall doesn't turn on

ZaneP — Tue, 04 Jun 2024 19:53:09 GMT

If you have enabled the firewall on your all Windows and MacOS devices, McAfee is redundant.

What would beneficial is an accessible and configurable firewall at the router level: on the HH4K or Giga gateway modems. But that's unlikely, given the probable headaches for Bell's support teams.

Re: McAfee firewall doesn't turn on

Jean Lemire — Thu, 05 Dec 2024 15:19:25 GMT

I have the same problem And I tried the proposed solution suggested by @BellNick

It doesn't work.

I had to call support at least 4 or 5 times in the past after updating the Bell McAfee software and each time they referred me to McAfee support in an eastern european country, Bulgaria, I think, so the technician could talk to me in French. I don't mind talking in English, I am bilingual, but my software is in French as well as my OS.

Each of these times, I had to spend at least one hour before they were able to fix the problem.

When will Bell / McAfee produce a fully working software?

Re: McAfee firewall doesn't turn on

BellNick — Fri, 06 Dec 2024 21:03:12 GMT

Hi there @Jean Lemire
Thank you for your post and welcome to the Community.
Could you please attempt the following to see if it helps resolve the concern?
Check your device to ensure there is no other firewall / antivirus software installed or active. If there is none, please try the following:
Uninstall McAfee from your device and then restart your device. After uninstalling and rebooting, download & install the McAfee Preinstall Tool (clicking the hyperlink should automatically download the tool).

Double-click McPreInstall.exe
Click Start inside the Preinstall Tool
Read the warning message and click OK
After the tool is done, click OK
Click Close and restart your computer
Once you have completed this, attempt to install McAfee again

Please keep the Community updated on how that goes.

Re: McAfee firewall doesn't turn on

Jean Lemire — Fri, 06 Dec 2024 21:56:07 GMT

Hi BellNick.

I can't run exe files since I am on a Mac running Mac OS 13.7.1.

I already uninstalled the previous McAfee Software, restarted my Mac, reinstalled the software, restarted the Mac again. I was able to switch all the options ON except the FireWall.

Re: McAfee firewall doesn't turn on

BellNick — Mon, 16 Dec 2024 22:32:14 GMT

Hi there @Jean Lemire
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: McAfee firewall doesn't turn on

freedog16 — Wed, 01 Jan 2025 01:03:55 GMT

I have just installed Bell McAfee and am having the same issue. I turned off the Apple firewall but it would still not install McAfee firewall. MacBook Air M1202 Sequoia 15.2. Would like to hear the solution. In the meantime will turn back on Apple OS firewall.

Re: McAfee firewall doesn't turn on

BellPatricia — Sat, 04 Jan 2025 15:20:33 GMT

Hello there @freedog16

Thank you for reaching out to the Bell Community.

Can you share what happens when you try to turn on the firewall, for example is there an error message? Do you have any issues activating on a different device?

@BellPatricia

Re: McAfee firewall doesn't turn on

freedog16 — Sat, 04 Jan 2025 16:04:36 GMT

Sure. I have installed the program three times and get the same result. First it stalls when noting that it is updating my profile. After waiting an hour for that step I just skip that step and go to the main menu where it shows that I have not turned on the firewall or the Web advisor. No error messages appear when I try to activate the firewall. In fact it seems to accept the toggle and turns green and then I lock the settings. But when I return to the main page it tells me the firewall is off and if I return to the firewall tab it is indeed off even though I locked it showing it was on.

In terms of the webadvisor, I use duck duck go as a browser so it will not be useful for me. I have not tried to activate on another device.

Re: McAfee firewall doesn't turn on

freedog16 — Sun, 05 Jan 2025 00:40:44 GMT

I now have a more serious issue. When I turned my laptop off and turned it back on later the Internet security failed to load. I cannot load it from the applications folder. It was set to load at login. See screenshots. So now I have no protection. The message “ The McAfee Security from Bell - Good software failed to launch comes up every couple of minutes. I cannot stop that message. I will have to uninstall the software.