topic Re: Wifi no internet in Internet

Wi-Fi signal but no internet on one of my devices

EdHun — Tue, 03 Dec 2024 16:27:32 GMT

Hi,

I have Bell wifi in my home.
I’m using two cellphone. If one cellphone connect with wifi, the other phone is really hard to connect wifi. So Usually I can’t use the two phone at one of the time. Is there anyone can help me this problem? Please.

Re: Wifi no internet

BellPatricia — Mon, 17 Jul 2023 14:55:11 GMT

Good day @EdHun,

Welcome to the Bell Community 🙂

The Community needs a bit more information in order to help you further.
What type of modem do you have and which Internet package do you subscribe to?
Can you share what exactly happens when you try to connect your second phone to Wi-Fi, are you getting a specific error message?

Are you experiencing any issues when using a wired connection?

Our Wi-Fi Checkup Tool is a great place to start when troubleshooting your Wi-Fi connection. For more information, and to find some helpful tips and steps check out this How To article: Ensure optimal home Wi-Fi connection with the Wi-Fi Checkup Tool

Let the Community know how everything is going.

- Patricia

Re: Wifi no internet

EdHun — Wed, 19 Jul 2023 21:34:06 GMT

Hi,

I’m using Home hub 3000, and 50mb speed.

It's a problem that occurs 3-4 times a week, and when I come home from work, two phones automatically connect to Wi-Fi. But when I turn on YouTube with two cell phones, one is connected immediately, but the other has a problem that the Wi-Fi signal is set but the connection is not working. If this is a modem issue, my laptop and phone should also not be able to connect to Wi-Fi, but it doesn't seem to be a modem issue as it is. And the reason why it's hard to say it's a cell phone problem, is that at some point it's connected.. I really don't know what's causing it.

Re: Wifi no internet

BellPatricia — Thu, 20 Jul 2023 17:00:16 GMT

Hey @EdHun,
Thank you for your reply.
What type of cell phone are you using (make/model)?
Have you had an opportunity to use the Wi-Fi check up tool that we linked to above?
Let the Community know the results.
- Patricia

Re: Wifi no internet

EdHun — Fri, 21 Jul 2023 21:05:10 GMT

Hi ! Thank you for ur reply.
First, I tried the Wi-fi check up tool and it shows me my wi-fi working well. But at the same time, one of mine is not working like the picture that I attached in here.

second, I use I phone12 and I phone XR.

It happen randomly, sometimes both working Okay, but like right now my XR is working, i phone 12 is not. However, yesterday 12 was working , XR didn’t.

Im conected to the internet but no wifi

john and Elliott Robertso — Wed, 14 Aug 2024 11:52:50 GMT

Im conected to the internet but no wifi

Re: Im conected to the internet but no wifi

WelshTerrier — Wed, 14 Aug 2024 10:28:15 GMT

Good Day.

The Bell Community Forum requires a bit more information in order to help you further.
What type of modem do you have and which Internet package do you subscribe to?
Can you share what exactly happens when you try to connect ? Any error messages on your modem?

Are you experiencing any issues when using a wired connection?

Have you done any trouble shooting? Have you downloaded the Wi-Fi app? If so, have you checked out the support section?

Once logged in, click the Support button at the bottom right corner of the screen
Launch the Wi-Fi Checkup Tool under “Fix issues easily”
Follow the instructions and click start scan.

If you are still experiencing issues after running the Wi-Fi Checkup Tool, you will need to contact Bell Internet Tech support at: 1 866 310-BELL (2355)

Take care.

Wi-Fi signal but no internet on one of my devices

Pio — Fri, 16 May 2025 17:12:20 GMT

Why everything connects except 2 Samsung tablet and phone?