topic Re: Emails not showing as read in Internet

Emails not showing as read

AliBabba — Tue, 25 Jul 2023 16:24:37 GMT

For the past week or two, my open and read messages stay marked as bold/unread. I have to manually mark them as read. Any suggestions on how to fix this - it's a new issue and started randomly one day.

Re: Emails not showing as read

BellPatricia — Thu, 27 Jul 2023 18:27:58 GMT

Hi there @AliBabba,
Thank you for reaching out to the Bell Community 🙂
Interesting, do you recall approximately when this started?
Please share which device and browser you're using, and let us know if it is happening on multiple devices/browsers.
We also recommend clearing cookies and caches, and then test to see if your read messages still appear as unread.
Looking forward to your reply.
- Patricia

Re: Emails not showing as read

AliBabba — Fri, 04 Aug 2023 15:26:58 GMT

I am still waiting for a resolution to this issue. It started a few weeks ago, it occurs on my desktop computer. I have cleared my cache/browsing history/cookies and the problem is still happening.

Please advise of troubleshooting to rectify the problem.

Re: Emails not showing as read

BellPatricia — Sat, 05 Aug 2023 14:55:43 GMT

Good day @AliBabba,

Thank you for your reply 🙂

We want to dig into this a bit deeper, and will be reaching out to you via private message shortly.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia