topic Re: Can't get into email on desktop in Internet

Can't get into email on desktop

Trouble — Fri, 11 Aug 2023 17:51:52 GMT

THis is the message that happens too many times!:

This site can’t be reached

webmail.bell.net unexpectedly closed the connection.

Re: Can't get into email on desktop

BellPatricia — Mon, 14 Aug 2023 16:03:36 GMT

Good afternoon @Trouble,

Welcome to the Bell Community, and thank you for reaching out.

We wanted to check in and see if you are still having trouble accessing Bell Webmail.

If you are, can you share which browser you're using?

To help resolve we recommend trying a different browser. And, if the issue still persists please clear cookies/caches, then reboot your equipment and test again.

Keep the Community posted.

- Patricia

Re: Can't get into email on desktop

Trouble — Mon, 14 Aug 2023 16:11:29 GMT

I use Chrome. I tried Safari.

Yesterday morning I tried and finally, finally got in Chrome. Today same old message as above. When I have gotten in and delete or move an email, it says unexpected error.

I give up.

Re: Can't get into email on desktop

BellPatricia — Tue, 15 Aug 2023 17:14:01 GMT

Good afternoon @Trouble,

Thank you for your reply.

As suggested above, were you able to clear the cookies/cache on your device? Once you clear cookies & caches ensure you close all tabs and browsers before testing.

Let us know how everything is going.

- Patricia