topic HomeHub 4000 with a TP-Link Switch in Internet

HomeHub 4000 with a TP-Link Switch

James3 — Sat, 19 Aug 2023 15:55:08 GMT

Recently my wired devices connected to a TP-Link unmanaged switch stopped working. I pre-emptively decided to order a new switch to test and the issue is the same.

It seems like the HomeHub is no longer working wired through the switch. I have tested the cable directly just to make sure it isn't the cable, and that is fine.

If I power cycle the switch, I will get an IP but I can't browse. If I release and renew the configuration, I no longer get an IP. "Unable to contact the DHCP server".

Anyone else experiencing issues with wired connections running through a switch? I talked to support, they offered nothing but to send a new HomeHub to test. Which I will do, but I am perplexed as to how this worked fine for a year and just stopped. To me the issue is with the HomeHub and it's DHCP setup.

Any other thoughts?

Thanks.

Re: HomeHub 4000 with a TP-Link Switch

BellPatricia — Wed, 23 Aug 2023 14:54:57 GMT

Hi there @James3,

Welcome to the Bell Community, and thank you for your post.

That is interesting. Are you able to connect to the internet if your device is plugged directly into the modem, without the TP-Link Switch?

Keep the Community posted on how everything is working once you receive your new modem.

- Patricia

Re: HomeHub 4000 with a TP-Link Switch

James3 — Mon, 21 Aug 2023 23:49:46 GMT

I am able to connect if a device is directly connected to the Homehub. But it does not work with the switch (two of them tested). Also it did not work if I tried connecting using a docking station for my Dell Laptop.

If I manually code my IPv4 info, I will see my device on the Homehub interface. But I can not browse the internet (bad gateway). If I don't manually code the information, I get a DHCP failure. It is very strange.

Re: HomeHub 4000 with a TP-Link Switch

BellPatricia — Wed, 23 Aug 2023 14:56:51 GMT

Hey @James3,

Thanks for the additional information, and all the testing you've done.

I wanted to check in to see if you've received the modem replacement, and how everything is working.

We hope hear back from you.

- Patricia

Re: HomeHub 4000 with a TP-Link Switch

James3 — Mon, 28 Aug 2023 11:15:09 GMT

Hi @BellPatricia ,

The new Home Hub arrived and everything works.

Not sure what the issue was with the old one but happy that the problem is solved.

Re: HomeHub 4000 with a TP-Link Switch

Yo_its_Jaron — Thu, 31 Aug 2023 17:22:54 GMT

No issues for me, my hardware setup is below in the signature block.