topic Re: Frequent error message trying to send bell mail in Internet

Web Top Error when I try to send an email

Mudder — Fri, 13 Dec 2024 18:24:36 GMT

Frequently getting “ Web Top Error” when trying to send an email or reply to an email on our Apple desk top.

Cant seem to get a resolution for this problem

Re: Frequent error message trying to send bell mail

BellNick — Sat, 28 Jan 2023 19:31:09 GMT

Thank you for your post and welcome to the Community.
When accessing your email are you using our Webmail or through an email client?

Does this issue occur on any other devices?
If you are using a web-browser, please try clearing your cookies and caches.

Looking forward to hearing back.

Re: Frequent error message trying to send bell mail

fredna — Tue, 01 Aug 2023 07:56:08 GMT

I have the same problem...can't send or save so lose the e-mail and have to start over again

Re: Frequent error message trying to send bell mail

BellPatricia — Thu, 03 Aug 2023 14:42:39 GMT

Hi @fredna,

Welcome to the Bell Community and thank you for posting.

The Community wants to help, and we invite you to provide more information as per our questions in the thread above.

Also, please clarify which type of device, and browser or email client that you are using. And, if possible test sending an email using a different device to see if the issue persists.

Hope to hear from you soon.

- Patricia

Re: Frequent error message trying to send bell mail

Jackie — Mon, 18 Sep 2023 15:46:55 GMT

I have been getting the same error in the last week. I am using a Dell computer with Windows 10 and accessing Bell email via a web interface. I've never had this error before. What's going on?

Re: Frequent error message trying to send bell mail

BellNick — Thu, 21 Sep 2023 13:24:29 GMT

Hi there @Jackie
Thank you for your post and welcome to the Community.
We would first recommend clearing your browser history, cookies & cache. If this does not work, we would recommend trying an alternative web browser.
Looking forward to hearing back how that goes.

Re: Frequent error message trying to send bell mail

Navy11 — Mon, 30 Oct 2023 13:17:20 GMT

Not ideal, but I copy the content of the email draft and paste it into a text message. Bell’s email has lots of glitches. Webtop error, not intuitive, forcing repeated, identical steps, max 1200 addresses in junk senders list… lots of room for improvement. And clearing cash deletes all history/scores in online games, and does not solve the problem…