topic Re: The junction box into my home…. in Internet

Lawn/Property repair

LisaB73 — Mon, 10 Jul 2023 15:20:28 GMT

Who do I contact to ensure our sprinkler system and lawn will be repaired at Bell's expense?

Re: Lawn repair

ZaneP — Fri, 07 Jul 2023 14:57:07 GMT

Hopefully one of the Bell Community managers who are active on this forum will post here to give you the assistance you need.

Meantime, here's a thought or two.

Did this happen when Bell's contractor was working on your street, like doing fibre work?

If you're not a Bell customer I suggest you call Bell asap (1-800-268-4213) and go from there.

If you're a customer with a recent installation, call that number above and try to speak to someone in new orders and installations. They certainly will have the details on your order, install date, etc.

You should take some pics of the damage.

Cheers,

ZaneP

Yard repaired since optic fiber install

Boater68 — Thu, 13 Apr 2023 14:55:23 GMT

How do I get in touch with the appropriate bell dept to have my lawn repaired from the dammage done during the install of fiber optic cable in my front yard last fall? I was assured it would be repaired like nothing ever happened ! !

Bell Fibe Installation and resulting ground Access, now an unsafe area.

tomvalenz — Sat, 15 Apr 2023 20:09:54 GMT

Bell Fibe was installed recently on my property, or shared property with my neighbour. I switched to Fibe. Now that I see what was under snow, I want to ask a few questions...

1. Is the access panel supposed to be removable by anyone? I'm afraid some child could easily come around and fall in. Doesn't look safe. Even to stand on. In fact it looks like the area could turn into a sink hole. It's a deep hole in the ground with a cheap cover on it. I don't know how this passes ANY safety standard.

2. Is this access panel really made of plastic and warping in different temperatures? Why is it not metal and secure? It's had the sun on it now and has not gone flat again.

3. Is there post-installation cleanup automatically scheduled? Bell ruined a good chunk of lawn and never even put seed down. Be surprised if my neighbour hasn't called to complain yet, as he took the worst damage.

Come to think of it I better check the actual hookup to my house, if other stories I read relate to me.

AS A followup. I did remove the cover at least to see in a bit, once i saw wires, I just closed it. It's not as flimsy as first thought, has a bit of weight to it. It has a deep lip, however its also not stable either. I did not fully remove the cover but still it's weird to me that this is deemed a proper safe installation, it looks like a hack job and I question the safety around it all. I am hoping Bell does come around to inspect these recent installations.

Re: Lawn repair

Jayson — Wed, 13 Dec 2023 13:28:21 GMT

I have similar issue my lawn needed to repair after the Bell Fibe performed the work in my community.

Neighborhood Lawn Issues

LawnIssue73 — Mon, 24 Apr 2023 12:47:23 GMT

Who do we talk to in order to get our lawns repaired.

In our neighborhood, I personally have 4 large patches of lawn destroyed by the Fibe installation. Seed was put down at the end of October (in Ottawa), surprisingly it hasn't taken....upon the snow melt, each of these patches now have a "sink hole" of various depths based on settling of the "soil" put back to cover the holes dug, There are at least 4 lawns in the immediate neighborhood with similar issues. Also, I now have a multitude of rocks in my lawn...this will damage my lawn mower, and potentially any vehicles nearby if the mower catches a rock and throws it. There were no rocks on my lawn prior to this digging,

Also, the cable that comes from the box buried is fully exposed at the dig site before it goes into the poorly dug trench that funnels it to the house. I can slip my foot under it easily, but it doesnt move. This is a tripping danger and also easily run over be a lawn mower.

As per the letter sent prior to the work being performed:

"Bell will make sure everything is as is was when the work is complete"

Lawn Damage

Iouryg — Fri, 28 Apr 2023 02:43:44 GMT

Bell recently installed fiber optics in my front yard. During digging they pulled stones. Today they left all those large stones in the yard in a pile, threw some soil on top, and then seeds on top. Multiple attempts to get a technician visit failed - promised and did not show up. Contacts to customer support did not provide any results.

How to get it resolved?

Re: Lawn repair

BellPatricia — Mon, 01 May 2023 17:38:46 GMT

Hey there @Jayson @LawnIssue73 & @Iouryg, thank you for reaching out to the Bell Community 🙂

We wanted to check in with you to see if you have been able to reach out to a specialist directly to open a ticket as suggested above by @ZaneP?

Keep the Community posted on how everything is going.

- Patricia

Re: Lawn repair

Jayson — Fri, 07 Jul 2023 14:57:25 GMT

Hi,

For property damage, you should call 1-800-268-4213. The lady helped me raise the complaint ticket after I explained my situation and location. Today I was contacted by Bell specialist and know "our (Bell) contractors are actively restoring all areas where we constructed at the end of last year".

Hope it will help!

Jayson

Bell Lines Installed in neighbourhood - Driveway Damage?

AM29 — Wed, 31 May 2023 23:45:53 GMT

I live in the Forest Heights area of Kitchener. Bell has been in our neighbourhood installing lines for the past two of so months. They have been digging up lawns and drilling holes in the sidewalks. As a result of this work my driveway is caving in. I have a huge hole at the bottom of my driveway that is getting bigger and bigger as time goes on and no one is coming to fix it. We have steel plates covering the holes so pedestrians don’t fall in and so I park my car. Is Bell going to repair this? When? I am not the only one in my neighbour dealing with driveway damage. I see many houses in this situation. I’m concerned if it isn’t fixed soon, the damage is going to get worse and I won’t be able to use my driveway. Very frustrating.

Re: Lawn repair

Sal65 — Wed, 05 Jul 2023 23:58:55 GMT

What number do I call to open a ticket ?

They killed my sprinkler system digging lawn.

Re: Lawn repair

Jayson — Fri, 07 Jul 2023 16:21:16 GMT

Try to call 1-800-268-4213. It could help raise a ticket, and send the ticket the local Bell team. At least that was my experience.

Bell technician

Prabhjot — Sat, 08 Jul 2023 04:51:39 GMT

19 June 2023 bell technician . Booked appointment for relocating ineternet my bedroom to kitchen . Because I live in Apartment .19 June technician came my Aprtment he try to relocate kitchen . My buzzer in kitchen . He broked the wire and remove alll wall socket from kitchen . Now my buzzer not attached wal socket kitchen empty .technician relocate my internet .my baby room .without permission . He said I fix temporary . Next technician will come relocate kitchen . Maintain every thing . I try to lots of call bell . For technician . But not fix my problem . I m still waiting .he said you can call after 1july .so I call after 1july . He not fixed my problem . Bel . Service if I send any technician we will put $70 : it’s fault technician . . He temporarily fix internet my baby room without permission .remove my kitchen socket broken all wire . In kitchen socket .

Re: Bell technician

WelshTerrier — Sat, 08 Jul 2023 08:06:30 GMT

Resolve a Concern
If you have already contacted Bell Customer Service Technical Support and you are still not satisfied you can contact the Bell Management Team for their assistance using the following web link:

https://support.bell.ca/how-to-resolve-a-concern

Bad technical repair outside at Bell box

Mickey77 — Fri, 28 Jul 2023 19:32:56 GMT

Bell technicians came by to repair a broken box in our front yard & left 4 pieces of garbage on grass and a horrible job of replacing the sod which was brand new & now a mess 😞

Incompetence and lack of transparency

Julie60 — Mon, 07 Aug 2023 18:53:59 GMT

Have a look at what was installed in my family room, without my consent!! I only just saw it because I don’t use that part of the house often. This afternoon 5 hours on site two weeks ago. I’ve asked for a tech with at least a dozen years experience to come and fix it. Who’s going to do the wall repair once it’s done???

Bell home service

Frustrated143 — Thu, 28 Sep 2023 20:58:13 GMT

How can I get Bell to repair a poor installation?
call centre cannot help me, please advise

The junction box into my home….

Cherie — Sat, 30 Sep 2023 17:20:36 GMT

The junction box is super lose and moves… is this the way it’s supposed to be installed??

Re: The junction box into my home….

dks — Sat, 30 Sep 2023 17:30:17 GMT

My fibre box is zip tied to the hydro stack. If you are concerned, you could call 611, but Bell might take a while to respond. A couple of your own long zip ties might be a short term (or permanent) solution. You can buy long zip ties at most hardware stores, electrical supply houses or at building centres like Home Depot.

Re: The junction box into my home….

dks — Sat, 30 Sep 2023 17:52:33 GMT

Thank you being more specific. Zip ties are magic. I suggest you call 310-BELL (2355) and ask for Repair. It's Bell's equipment so it's their problem. If your services are working, I might not be too concerned about a loose box. BTW, I can't see your pictures, for some reason.