topic Bell Webmail is loading slowly in Internet

Bell Webmail is loading slowly

TIC — Wed, 05 Feb 2025 14:17:43 GMT

My email is really slow to load. I have checked the speed of the internet etc..but that is not the problem. Is there an update for sympatico email?

Re: SLOW EMAIL LOADING

BellNick — Wed, 18 Oct 2023 15:36:46 GMT

Hi there @TIC
Thank you for your post and welcome to the Community.
Are you able to share how you are accessing your Bell email (browser, third party client / device)?
Have you tested on a different device and or browser?

Looking forward to hearing back.

Re: SLOW EMAIL LOADING

MJD1 — Tue, 24 Oct 2023 19:58:14 GMT

Mine is awful too and has been for weeks and weeks. Whether I try to access from home or at work (Bolton ON high speed) it sits and thinks for 15, 20, maybe 30 seconds or more before finally opening the log-in page - if it ever actually does. It is really annoying. Using Edge or Chrome browser makes no difference.

Re: SLOW EMAIL LOADING

BellPatricia — Fri, 24 Jan 2025 16:04:50 GMT

Hi there @MJD1,

Welcome to the Bell Community, and thank you for reaching out.

Our best recommendation to start with is to clear your cookies and caches, then close down the browser + reboot your equipment before testing again.

Have you also tried using Bell Webmail on a different device to see if the same thing happens?

If you are still having trouble after trying the suggestions above let us know and we will reach out to you via private message to discuss.

@BellPatricia

Re: Webmail display and performance issues

cxchd — Tue, 03 Sep 2024 13:32:25 GMT

While I don't have the display problem I do have the problem of email loading. The wait wheel will be turning for ever and I can't scroll down without the inbox always jumping back to the top. Very frustrating waiting for 10-15 minutes to be able to scroll down to older emails or even newer ones. Its not just my email acting up my wife's as well on a different computer. Also same on my android.

Re: Webmail display and performance issues

BellPatricia — Thu, 05 Sep 2024 16:55:33 GMT

Hey @cxchd,
Welcome to the Bell Community 🙂

We invite you to share more details so the Community can help.

Which browsers are you using? Are you having this issue while connected to your home network and the cellular network?

A great first step as we mentioned above is to simply clear your cookies and caches, then close your web browser & reboot all equipment (the device and your modem).

Can you try that out, and let the Community know if you're still having trouble?

Thank you.

@BellPatricia

Sympatico mail the spinning wheel never stops when I open my email

joerem — Mon, 21 Oct 2024 12:52:50 GMT

The spinning wheel never stops when I open my email. When trying to deleet an email, many times the same email appears multilple times at the bottom of the inbox list and wont delete. If the deletion takes place then a gray band remains where the email subject was and sometimes there are 2 geay bands, as though the email

Re: sympatico mail

BellPatricia — Tue, 22 Oct 2024 19:41:03 GMT

Hey there @joerem,

Thank you for reaching out to the Bell Community.

Which device/web browser are you using to access Bell email, and does this happen on a different device/browser as well? What type of connection are you using (Wi-Fi/Ethernet/mobile network)?

As a first step we do recommend clearing cookies/caches and also rebooting your devices.

Let the Community know if you are still having any trouble after that.

@BellPatricia

Re: Email is loading slowly

joerem — Thu, 24 Oct 2024 14:34:30 GMT

Using desktop, everything alsways worked fine up to a couple of months ago. Windows 7 ie 11

email works fine on my cell phone.

E-mail slow to respond

MartyT — Sat, 26 Oct 2024 14:09:19 GMT

The last week or so I have found that my e-mail is slow to respond to commands. I have had it freeze and not open the first message on my page, or not respond to "move to" commands or moving a message to Trash. My wife has been encountering a similar issue on her device. Anyone else encountering troubles?

Re: E-mail slow to respond

BellNick — Mon, 28 Oct 2024 17:24:19 GMT

Hi there @MartyT
Thank you for your post.
Are you able to share how you are accessing your email (Webmail or third party)?
Which browser are you using and have you tried another browser?
Have you tried clearing your browser cookies / cache?
Which devices are you using (make and model)?
Are you experiencing any issues related to your internet?
Looking forward to hearing back.

Re: Email is loading slowly

MartyT — Mon, 28 Oct 2024 19:24:37 GMT

I am using webmail through my Edge browser, I have cleared cookies that are on my HP Compaq. I have had no other difficulties with the internet. I have only had slow response either trying to trash or move mail. It does appear to occur when dealing with the first message of a new session in my mailbox.

Re: Email is loading slowly

BellNick — Tue, 29 Oct 2024 21:35:49 GMT

Hi there @MartyT
We'd like to have this looked into and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Email is loading slowly

MartinJ — Mon, 20 Jan 2025 14:04:22 GMT

My wife and I both use Bell e-mail online, with up-to-date Google Chrome on Windows 11. When she logs on the inbox is almost impossible to use for a long time because of the rotating refresh symbol. I do not get the same problem and we both use the same Bell Home 3000 network. I have tried getting online help but to no avail.

I would appreciate any knowledge anyone may have on how to help fix this issue.

Re: Email is loading slowly

BellPatricia — Tue, 21 Jan 2025 14:21:14 GMT

Good day @MartinJ

Thank you for reaching out to the Bell Community.

I have sent you a private message to get more information and to further assist with this. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia

Re: Email is loading slowly

joerem — Fri, 24 Jan 2025 15:59:27 GMT

Please advise the solution to this problem

Re: Email is loading slowly

MartyT — Fri, 24 Jan 2025 16:12:36 GMT

Tech support performed a software fix. Sorry I have no idea what the cause or fix were! Just know that the problem went away after several interactions with the moderator Nick and Patricia.

Re: Email is loading slowly

BellPatricia — Fri, 24 Jan 2025 17:26:16 GMT

Hi there @joerem

We are happy to help and I will reach out to via private message soon to get a bit more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia