topic Re: No box available for writing text in email in Internet

No box available for writing text in email

Izzy06 — Tue, 27 Jun 2023 14:46:52 GMT

Has Webmail been updated again? For the last few days I cannot write any text in a Compose, Reply, or Forward email. If I try any of those functions I get the usual window with all the options (To, Send, Save, etc.) but there is no place for me to actually type any text.

Oddly, this problem does not happen with my other Sympatico accounts. All the settings are the same across accounts.

I use Safari Version 12.1.2 (12607.3.10), which I know is old, but this problem started in the past several days.

What's going wrong and how do I fix it?

Thanks in advance for your assistance.

Re: No box available for writing text in email

BellNick — Fri, 30 Jun 2023 18:56:18 GMT

Hi there @Izzy06
Thank you for your post.
Have you tried clearing your browser history / cache?
Are you able to write a text when trying on a different device / browser?
How are you accessing your email?

Looking forward to hearing back.

Re: No box available for writing text in email

Izzy06 — Wed, 05 Jul 2023 18:20:36 GMT

Thanks for getting back to me. Clearing the browser cache and history make difference. I don't have this problem when accessing mail from my iPad. On my Mac desktop I access Sympatico email through Bell's Webmail.

Re: No box available for writing text in email

49er — Wed, 05 Jul 2023 20:44:53 GMT

My problem is similar but not exact. For the past few days when I try to respond to an email, there is a blue box around the perimeter, and the familiar flashing "I" but my keyboard strokes don't register -- it is treating the box like a PDF "object" -- complete in itself, you cannot add anything. I do not know how to change the settings to fix this.

Re: No box available for writing text in email

BellNick — Fri, 14 Jul 2023 21:20:08 GMT

Hi there @Izzy06 & @49er
We wanted to check in to see if you are still experiencing these issues or if it's been corrected.
Looking forward to hearing back.

Re: No box available for writing text in email

Izzy06 — Sun, 16 Jul 2023 16:50:20 GMT

Hi again,

The problem persists across my sympatico email addresses. Clearing history and cache doesn't help. I can login okay to view emails but I can't reply, compose, or do anything except delete. it is like none of the scripts associated with buttons works, and there is no window to write a message in. The problem is so frustrating that I have given up trying to use Safari with sympatico and have now downloaded Firefox, which so far seems to work.

Re: No box available for writing text in email

BellNick — Thu, 27 Jul 2023 18:59:19 GMT

Hi there @Izzy06
The browser version of your Safari is from 2019 and is most likely out of date causing the issue. We would recommend updating your browser or continue using Firefox or another browser.
Community is here if you have any further questions.

Re: No box available for writing text in email

SMG-337 — Sat, 28 Oct 2023 14:26:51 GMT

I have a very similar problem. Typing text goes Nederland and then prevents me from doing anything else with email. I use the most recent version of SAFARI and also deleted cache and history items. I’m going to try a different browser.

Re: No box available for writing text in email

BellPatricia — Mon, 30 Oct 2023 16:37:13 GMT

Hi there @SMG-337,

Thanks for your post.

We wanted to check in and see if you had an opportunity to test in a different browser yet.

Does this happen on any other devices?

- Patricia