topic Re: Bell Home Hub 3000- IP Address range in Internet

Bell Home Hub 3000- IP Address range

MRSNM — Wed, 25 Oct 2023 20:10:59 GMT

Hello I have a Bell Home Hub 3000 modem, the DHCP IP Range available displays 192.168.2. N till 192.168.2.N+254 whereas my device is connected 192.168.5. y etc, can someone explain why there is a variance. I am very much concerned about this.

Re: Bell Home Hub 3000- IP Address range

BellPatricia — Fri, 27 Oct 2023 17:50:30 GMT

Hi there @MRSNM,
Welcome to the Bell Community, and thank you for reaching out to us.
Can you share a screenshot of what you see? Also, what device is being dedicated to that IP address?
- Patricia

Re: Bell Home Hub 3000- IP Address range

WelshTerrier — Fri, 27 Oct 2023 20:08:24 GMT

Could you please verify all of your settings & in particular your device IP: 192.168.5.y ? Is your modem DHCP set to On or Off?

Every device connected to network is assigned an IP address. IP addresses are expressed as a set of four numbers, E.g. For example address it might be 192.168.2.1 Each number in the set can range from 0 to 255. So, the full IP addressing range goes from 0.0.0.0 to 255.255.255.255.

Your router login address IP is::192.168.2.1

Your Subnet mask should be set at 255.255..255.0

A subnet mask is used to divide an IP address into two parts. One part identifies the host (computer), the other part identifies the network to which it belongs. To better understand how IP addresses and subnet masks work, look at an IP address and see how it's organized.

Bell modems are setup for DHCP. The assignment of IP addresses happens dynamically within a given address range as shown below. A device connected to the network (modem) doesn't have a forever address. The IP address can periodically change as its lease time expires unless the lease is successfully renew.

IP address range by default in your Bell modem is: 192.168.2.10 to 192.168.2.254

Depending on your lease renewal settings, the IP address of your device can & will probably change unless it is assigned an IP address or given a static IP

I would not touch these settings unless you completely understand the changes you are making & the implications / outcome of the changes.

Re: Bell Home Hub 3000- IP Address range

MRSNM — Mon, 30 Oct 2023 12:43:50 GMT

Hi Patrica,

thank you for taking the time to repol, here is the screenshot.

also noticed this in my ethernet settings.

As well all devices in my house were connected to the IP address in this range (see screenshot)

192.168.5.** (my car-tesla)

192.168.5.** - my ring doorbell

my Lorex home security was connected via ethernet port and yet showed up on the primary wifi network-same as tesla 192.168.5.**

Alexa - ip address shows 192.168.5.**

My samsung phone- same as alexa

my iphone - ip address shows 192.168.5.**

my children phone - 192.168.5.**

Re: Bell Home Hub 3000- IP Address range

MRSNM — Fri, 27 Oct 2023 20:43:08 GMT

As well, i did not touch any settings- i noticed the DHCP range variance on the advanced settings whereas my devices are connected to a different ip.

Re: Bell Home Hub 3000- IP Address range

MRSNM — Fri, 27 Oct 2023 20:46:46 GMT

My device is a HomeHub 3000 - Sagemcom FAST5566 serial number dm ends in 0795

Re: Bell Home Hub 3000- IP Address range

WelshTerrier — Fri, 27 Oct 2023 21:04:24 GMT

I assume you are making reference to your modem settings when you log in to 192.168.2.1. Unfortunately, I can not see your pictures / screenshots as they are masked.

Your advanced network settings will show your DHCP settings unless previously altered. If you view your devices these are either the DHCP addresses that are assigned, reserved, etc. for each device connected to your network. E.g. TV, Primary WI-FI, Ethernet, etc.

If everything is working ok., best to leave as is.

Take care. Enjoy.

Re: Bell Home Hub 3000- IP Address range

ZaneP — Fri, 27 Oct 2023 21:35:05 GMT

@WelshTerrier ,there's no indication that @MRSNM doesn't understand how subnets and DHCP works.

The OP says the settings have not been touched.

The issue is that the IP address range of connected devices conflicts with the default address range of the Homehub 3000.

@MRSNM , unfortunately I cannot see your screenshots. But I suggest you disable the VPN that appears to be running. Then reboot the modem, and see if the DHCP server is providing addresses in the range 192.168.2.x

Let us know the results.

Re: Bell Home Hub 3000- IP Address range

MRSNM — Mon, 30 Oct 2023 12:42:32 GMT

Hi @ZaneP @BellPatricia @WelshTerrier

I don't have any VPN (dont know how to set it up too) and have not masked any images- (sorry dont know how it is getting masked) The Bell Home Hub 3000 modem is plugged in to the pwer and as soon it loads it said connected to Bell 012 and this address DA:F2:13:6D:02:**

Re: Bell Home Hub 3000- IP Address range

MRSNM — Sat, 28 Oct 2023 00:30:31 GMT

OF NOTE: the IP Address is greyed out - even the last numbers

Re: Bell Home Hub 3000- IP Address range

ZaneP — Sat, 28 Oct 2023 12:59:53 GMT

Hi @MRSNM

The only visible screenshot you posted showed a VPN configuration so I thought you were running one.

When you power up the HomeHub, you're seeing Bell 012, the default SSID for the wifi broadcast, and the MAC address of the modem, (MAC = Media Access Control; 12 digit hexadecimal). It really has no bearing on the issue you posted about.

For DHCP, here's what I see on my HomeHub 4000. These are the default settings. Note the Router IP Address.

What is your router's IP address? You don't need to provide a screenshot, just post what it says.

We'll go from there.

Re: Bell Home Hub 3000- IP Address range

Vanadiel — Sun, 29 Oct 2023 19:29:50 GMT

He's using polarbear VPN, which is part of MacAfee. That is why his Windows networking shows polarbear tunnel, and that is why his IP address is not matching the range of the HH3000 DHCP server IP's.

It's part of McAfee safe connect, which is part of McAfee in general.

You have to disable VPN to get an IP from the HH3000 DHCP server, and you will see it will be in the "proper" address range.

Re: Bell Home Hub 3000- IP Address range

ZaneP — Sun, 29 Oct 2023 20:40:33 GMT

Good catch. I asked about the VPN and said to disable it, but the OP said there wasn't one running. Obviously there was and I should have pressed further on this.

They haven't replied to my post, so @MRSNM please turn off McAfee on that computer and reboot your modem.

Re: Bell Home Hub 3000- IP Address range

Vanadiel — Sun, 29 Oct 2023 20:42:58 GMT

Another thing to do when unsure about your configuration is open a web browser and go to https://whatismyipaddress.com/

It will show your public IP. If you are on a VPN, that will be showing the VPN server IP, not the Bell IP.

That is an easy test when doubting your configuration. Another one is doing a speed test, as it will show poor speeds due to VPN speed limitations.

Re: Bell Home Hub 3000- IP Address range

MRSNM — Mon, 30 Oct 2023 12:44:36 GMT

@Vanadiel @ZaneP @BellPatricia @WelshTerrier

I do not have McAffe and McAffee VPN turned on at all. I don't know how to set that up either.

@ZaneP But bell 012 is not the name of my modem? I am aware of the MAC Address- the address I posted does not belong to the modem I have - I checked.

Re: Bell Home Hub 3000- IP Address range

MRSNM — Mon, 30 Oct 2023 01:45:22 GMT

C:\Users\Dell>ipconfig

Windows IP Configuration

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::6205:e1d0:fdb8:250f%6
IPv4 Address. . . . . . . . . . . : 192.168.5.17
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.5.1

Re: Bell Home Hub 3000- IP Address range

MRSNM — Mon, 30 Oct 2023 01:46:09 GMT

C:\Users\Dell>ping 192.168.5.17

Pinging 192.168.5.17 with 32 bytes of data:
Reply from 192.168.5.17: bytes=32 time<1ms TTL=128
Reply from 192.168.5.17: bytes=32 time<1ms TTL=128
Reply from 192.168.5.17: bytes=32 time<1ms TTL=128
Reply from 192.168.5.17: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.5.17:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Re: Bell Home Hub 3000- IP Address range

Vanadiel — Mon, 30 Oct 2023 02:10:52 GMT

Look at your ethernet settings. It says "McAfee_VPN properties"...

If you can drop down to a CMD prompt and type in tracert 1.1.1.1 it would show the route your packets take to reach 1.1.1.1

Pretty sure that will not show a Bell route...

One other explanation is that you are not using the WiFi network of the HomeHub, and are using your own Wireless network provider like another wireless access point, or a router with WiFi capabilities other than the Bell modem. I noticed all your devices with the "wrong" IP are wireless devices...

Re: Bell Home Hub 3000- IP Address range

ZaneP — Mon, 30 Oct 2023 02:22:24 GMT

Bell 012 is likely the name of the SSID for your Bell wifi. It's not the name of your modem.

Re MAC address: if that's not the one for your modem, then which device does it belong to? You need to look at every device connected to your LAN to find out. It could be a randomized MAC address which some people (often kids) do to get around any restrictions on Internet access (like time of day, duration, etc)

The screenshot you posted shows a VPN connection running, as part of a MacAfee software package. It's turned on. If you didn't enable the MacAfee software, then it's possible that someone else did.

But to be 100% sure: as @Vanadiel said, go to https://whatismyipaddress.com/ . If the public IP address points to a different city or region, province, or country than the one you're in, then that VPN is running.

Log into your modem. Under Service Health, click on Internet. If the public IP address is not the same as the one in What's My IP then there's a VPN running.

@Vanadiel has just posted, with a scenario that you need to look into.

Re: Bell Home Hub 3000- IP Address range

MRSNM — Mon, 30 Oct 2023 16:03:29 GMT

@ZaneP @BellPatricia

Okay, why my Bell Modem (ending in 52) is connecting to another modem whereas i checked my family members that is not the case? Isnt it bizarre no?

As well, I have no device with that MAC address and my children including other family members have devices that I purchased and this MAC address does not belong to any device. I have checked. As I shared above, this device gets connected when I put the power cable to the modem and nothing is attached to the LAN port/ethernet ports and also over wifi.

This McAFFEE Polar bear tunnel started in April shortly after I got Bell connection (April of this year) and using the whatsmyip search, my IP address starts in 66. and that is def not Bell IP. I have never purchased VPN from MCAffee ever and the reason I am getting concerned day by day - i have young children at home.

Can someone at Bell reply.