topic Re: HomeHub 4000 Folders are in French instead of English? in Internet

HomeHub 4000 Folders are in French instead of English?

dwbrown55 — Mon, 04 Jul 2022 21:06:22 GMT

Hi All,

I have Bell Fibe Internet with the HomeHub 4000 Modem/Router. I've noticed that when I click the Home Hub 4000

link that you can see in the screenshot below that it then shows the following folders. But for some reason they are in French rather than English as can be seen in the second screenshot. I'm wondering if anyone know a fix for this so that they are in English?

Re: HomeHub 4000 Folders are in French instead of English?

BellPatricia — Thu, 07 Jul 2022 18:33:40 GMT

Hi there @dwbrown55. Thanks for your post, and welcome to the Bell Community 🙂

It would appear based upon your screen shots that those folders are from one of the external hard drives you have connected.

Check that the language setting on the hard drive you've plugged and make sure it is set to English.

- Patricia

Re: HomeHub 4000 Folders are in French instead of English?

dwbrown55 — Fri, 08 Jul 2022 13:23:04 GMT

Hi Patricia,

Those folder do not exist on the Hard Drive when connected directly to a PC. Those only show when I browse a HDD connected to the HomeHub 4000. Also for the folders that do actually exist on the HDD they are all in English when connected directly to a PC.

It seems to me that the Home Hub 4000 tries to read the content on the HDD and auto sort them into various types of media folders when browsing through that Home Hub 4000 icon in the first screenshot. But in doing so displays the folders in French for some reason. I just can't figure out why? The Home Hub 4000 itself is in English when I browse the router config page at 192.168.2.1.

Re: HomeHub 4000 Folders are in French instead of English?

BellDRock — Tue, 19 Jul 2022 20:10:41 GMT

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Fibe Hub 4000 usb drive folders in french not english

tpm1053 — Mon, 17 Oct 2022 14:04:26 GMT

Hi,

I have encountered the following problem. When I login to the modem everything is fine with all pages in English as far as I have seen so far.

However when I acces an external drive connected to the usb port all folder names are in French?

How can I fix this?

I noticed at least one other similar concern in this forum responded to by BellPatricia.

Re: Fibe Hub 4000 usb drive folders in french not english

BellPatricia — Mon, 17 Oct 2022 18:59:31 GMT

Hey there @tpm1053, thanks for reaching out to the Bell Community 🙂

We're aware of this error, and have a fix in the works.

We will let you know once resolved.
- Patricia

Re: HomeHub 4000 Folders are in French instead of English?

DonM — Thu, 08 Dec 2022 00:10:55 GMT

Bell just installed a Bell Modem 3000 and the folder names are all showing in French as well. When is Bell scheduled to fix this issue?

Re: Fibe Hub 4000 usb drive folders in french not english

JennyTurpentine — Tue, 20 Dec 2022 22:47:17 GMT

Hi. I just upgraded from a Home Hub 300 to a Giga Hub. Same issue. All of my DNLA main folder descriptions are now in French instead of English. The modem itself is set to English, though. Any updates on when this will get fixed?

Re: HomeHub 4000 Folders are in French instead of English?

jmatteis — Sun, 05 Feb 2023 22:35:27 GMT

I am having the same issue, just plugged in a Hard drive to my GIGAHUB and same issue, those 2 folders only showing and in French? I thought the fix was coming soon??? LAST YEAR?

Re: HomeHub 4000 Folders are in French instead of English?

ROCKINROG333 — Sat, 29 Apr 2023 21:37:04 GMT

I just found this after having my new 4000 installed (and the hell getting the fiber fully run to the house) and it's at Giga Hub 4000 Firmware Update 1.16.3 and yet this still hasn't been fixed! What gives? Are you guys asleep at the wheel?

Re: Fibe Hub 4000 usb drive folders in french not english

ERTW — Fri, 14 Jul 2023 15:59:24 GMT

Hi,

My folders are still in French. Has a fix been rolled out?

Re: HomeHub 4000 Folders are in French instead of English?

MotleyGord — Sat, 07 Oct 2023 20:03:06 GMT

I have the same issue. The USB directory is sorted by the software in the modem, these are in French even though I have the app set to English. These are not folders on the actual,USB drive, these are in English.

This needs to be fixed, the browsing is not simple to do this way.

Re: HomeHub 4000 Folders are in French instead of English?

EricH — Mon, 30 Oct 2023 04:59:04 GMT

So, Bell, this was reported to you 1.5y ago and you still say:"fix is in the way"...

This should be a very simple fix, and I say that as a very experienced software expert. It's not the folders on the drive, it's not the browsing application, it's your OS that creates these virtual folders on French.

What are you doing over there? Would you please, finally, fix this minor but extremely annoying bug already?

Thank you!

Re: Fibe Hub 4000 usb drive folders in french not english

Doug75 — Tue, 26 Dec 2023 15:51:42 GMT

Seems to be taking a while. I also would like to be informed of this fix.

Re: HomeHub 4000 Folders are in French instead of English?

Mark9 — Thu, 28 Dec 2023 01:56:44 GMT

Still not fix yet?? Why the delay on this fix?

Re: Fibe Hub 4000 usb drive folders in french not english

Scrotch — Wed, 12 Jun 2024 22:54:56 GMT

Any updates here Bell? We are over 1.5 years into this issue and my Giga Hub folders are still in French… Hello? Bonjour?

Re: Fibe Hub 4000 usb drive folders in french not english

ROCKINROG333 — Wed, 12 Jun 2024 23:27:18 GMT

The reality is you (Bell) haven't fixed something so simple and we the customers pay for it to be working properly. 🤬

Re: Fibe Hub 4000 usb drive folders in french not english

DonM — Wed, 12 Jun 2024 23:22:39 GMT

I thought everyone following this thread would find the following comment interesting. If the software issue resulted in all folders being shown in English for residents of Quebec, Bell Canada would be breaking the latest French language law (“Modernization of the Charter of the French language” passed on June 1, 2022) and could be fined. In this scenario I’m fairly certain that this software bug would have been fixed by now.

Re: Fibe Hub 4000 usb drive folders in french not english

Doug75 — Thu, 13 Jun 2024 10:43:57 GMT

I'm more than certain they can also determine the location of the client or customer by IP so they should be able to say if here choose English if they're choose French

Re: Fibe Hub 4000 usb drive folders in french not english

MotleyGord — Thu, 13 Jun 2024 11:04:57 GMT

I am located in Quebec, and choose to use English as my first language. Location should have nothing to do with this feature, other than perhaps the initial default. Regardless of the location, there should still be a user selectable option.