topic Re: Pausing Network Optimizing in Internet

Pausing Network Optimizing

LearningToKnow — Mon, 30 Oct 2023 17:16:41 GMT

We have the Giga Hub and 6E pods. The network self-optimizes as it's designed to, but the problem is that it does so at inconvenient times. While it's optimizing, everything goes down (wi-fi, TV). I've explored the app and the online modem dashboard but I cannot find a setting that would enable me to pause optimizing during certain times (for example during work hours). The system works very well otherwise.

What I'm looking for is a feature similar to the "pause updates" feature in Windows.

Re: Pausing Network Optimizing

BellPatricia — Mon, 30 Oct 2023 18:34:03 GMT

Good afternoon @LearningToKnow,

Welcome to the Bell Community, and thank you very much for this feedback.

We have passed your suggestion along to our apps team.

Have a nice day,

- Patricia

Re: Pausing Network Optimizing

Yo_its_Jaron — Mon, 30 Oct 2023 19:33:40 GMT

At my house, 2.4GHz is fairly saturated so I leave that one Auto / Auto, but I've found clear air space on the 5GHz and 6Ghz so I set those channels manually. Works well for me.Advanced WIFI settings

Re: Pausing Network Optimizing

LearningToKnow — Tue, 31 Oct 2023 01:58:12 GMT

Thank you for this, but I'm not knowledgeable enough to understand how this relates to the network optimizing issue I posted about. Unless maybe it was intended for another thread?

Re: Pausing Network Optimizing

LearningToKnow — Tue, 31 Oct 2023 02:01:14 GMT

Thank you Patricia. It happened again just now. Per the wi-fi app, the 6E pods went offline while the Giga Hub stayed up. I was sitting across the room from the Giga Hub and all the leds stayed blue, confirming it did stay up while the pods were down.

Re: Pausing Network Optimizing

BellPatricia — Tue, 31 Oct 2023 15:03:45 GMT

Thank you for keeping us up to date @LearningToKnow.

Can you share if you have your TV receiver connected directly to the Ethernet ports of the pods?

Hope to hear back from you soon,

- Patricia

Re: Pausing Network Optimizing

LearningToKnow — Tue, 31 Oct 2023 16:28:48 GMT

Hi. Thank you for monitoring this. Nothing is connected to the ethernet ports of the pods. The 4k receiver is connected to a VAP 3400 via ethernet. Two other tv receivers are wireless. During yesterday evening's optimization two tvs kept dropping/stuttering but they did not go down completely

Re: Pausing Network Optimizing

BellPatricia — Tue, 31 Oct 2023 18:58:37 GMT

You're welcome @LearningToKnow 🙂

We want to dig into this a bit deeper, so we have sent you a private message to get more information.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Re: Pausing Network Optimizing

Yo_its_Jaron — Tue, 31 Oct 2023 19:35:41 GMT

It simply was suggested settings if you're turning Network optimization off in the Gigahub gateway:

Re: Pausing Network Optimizing

LearningToKnow — Tue, 31 Oct 2023 21:38:25 GMT

Oh I see now. Thank you. It seems that Bell is looking more deeply into the situation. If they're not able to come up with a workable solution, I'll likely try what you suggested. Thanks again