topic Re: Mac Filtering in Internet

No Mac Filtering on HH4000

AhQ — Sun, 02 Jan 2022 02:39:44 GMT

I have the HH4000.

No interface for Mac filtering , even though it's referred to in the help screen.

Re: No Mac Filtering on HH4000

ZaneP — Sun, 02 Jan 2022 17:55:11 GMT

It's probably been disabled in firmware. If you need mac filtering and have your own router, use it instead of the HH4K.

Re: No Mac Filtering on HH4000

BellDRock — Tue, 08 Feb 2022 17:14:42 GMT

Hi @AhQ

With Whole Home Wi-Fi OFF, can you confirm if you can see MAC filtering?

Notice: With Whole Home Wi-Fi OFF your Wi-Fi pods will lose connection and will not reconnect to the modem.

Thanks

Re: No Mac Filtering on HH4000

AhQ — Fri, 04 Feb 2022 14:11:32 GMT

No. In Advanced tools and settings, only WPS in Wi-Fi is shown. No interface for MAC filtering.

Re: No Mac Filtering on HH4000

BellDRock — Mon, 07 Feb 2022 20:08:32 GMT

The Mac Filtering feature is available in the modem GUI under “Advanced tools and settings” if you use a computer and browser to access the GUI at 192.168.2.1

It is not visible in the mobile interface version of the GUI if you use a cell phone to access the modem. If you use your cell phone, make sure you pick the “Desk Top Version” of the GUI in the login page.

Re: No Mac Filtering on HH4000

AhQ — Mon, 07 Feb 2022 22:47:00 GMT

I have been using PC to manage my network. Unfortunately, MAC filtering is not shown under WiFi in Advanced tools and settings.

Re: No Mac Filtering on HH4000

Jonathan — Sun, 27 Mar 2022 01:52:32 GMT

I have the same issue, I need MAC filtering, because the block internet access from the Bell Wifi App does not work as expected (it also block all network connection, not only internet as it should). Also have the hub 4000

Re: No Mac Filtering on HH4000

CharlieB — Thu, 21 Sep 2023 17:25:50 GMT

Hi @AhQ ,

I know it’s been a while since you first posted that thread. However, if you still have Bell as an ISP and have the same hub :

1. From the desktop version of the hub web interface (192.168.2.1), click on “Manage my Wi-Fi”.

2. Toggle the “Whole Home Wi-Fi” to “OFF”.

3. Go back to the main hub interface, and click on “Advanced tools and settings”.

From the second column of the pop-up window, under “Wi-Fi”, you should see “MAC filtering” in the list. You can then easily manage which device you want to allow on your hotspot by manually adding devices’ MAC addresses you want to allow, or by selecting devices that are set already.

Have a nice day,

Charlie

Mac Filtering

BoringDad — Wed, 08 Nov 2023 00:33:55 GMT

Im just wondering why the Mac Filtering is missing in my Home Hub 3000 Dashboard configuration.

Re: Mac Filtering

Frog8fly — Thu, 09 Nov 2023 00:25:42 GMT

I have the same issue. I’ve contacted support 3times today and they said it was a Bell decision to remove it from the 192.168 for security reasons .. They told me to use the Bell WI-FI app on our Cell but there is no selection for that feature. BELL has really dropped the ball on this IT change.They have left all us users who use this security on our networks. I’m trying to find a way to contact the main IT office to discuss the issue. If I cannot I will contact CTV and see if they can put some pressure on them to give us back this security feature. Let’s all gang up and make them accountable.

Re: Mac Filtering

BoringDad — Thu, 09 Nov 2023 01:37:50 GMT

Security reason? OMG we are secured if we turn on the MAC filtering.

Re: Mac Filtering

Frog8fly — Thu, 09 Nov 2023 02:13:10 GMT

They have left our networks wide open except for 1 password. On the192.168 we cannot even block unwanted mac’s. How many of us are there that use this security ?

Re: Mac Filtering

Vanadiel — Thu, 09 Nov 2023 02:40:26 GMT

It's there on mine...

It's under Advanced tools and settings - WiFi - Mac filtering

Re: Mac Filtering

Frog8fly — Thu, 09 Nov 2023 10:21:47 GMT

Hi Vanadiel,

If I may ask what Hub are you using 2000, 3000 or 4000? I'm using a 3000. The support personnel I had been speaking to said it was across the board.

Re: Mac Filtering

Frog8fly — Thu, 09 Nov 2023 11:46:42 GMT

Just a thought. Maybe they are rolling out the Hub software change region by region. They are sending me a new Hub 3000 so I'll see if it still has the Mac Filtering and Blocking in My Devices features. Will let you know.

Re: Mac Filtering

ZaneP — Thu, 09 Nov 2023 13:11:25 GMT

Could you put up a screenshot? Thx.

Re: Mac Filtering

Vanadiel — Thu, 09 Nov 2023 14:01:10 GMT

I will put a screenshot up tonight from mine. It's a HH3000.

Re: Mac Filtering

Frog8fly — Thu, 09 Nov 2023 14:05:08 GMT

A screen shot of what?

Re: Mac Filtering

Frog8fly — Thu, 09 Nov 2023 14:14:41 GMT

Re: Mac Filtering

Frog8fly — Thu, 09 Nov 2023 14:15:52 GMT

Notice the 1st Pic is missing the Block user panel. The second is missing a lot of tools.