topic Re: WAN Flashing Yellow - Home Hub 2000 in Internet

WAN Flashing Yellow - Home Hub 2000

CityTen — Mon, 31 Jan 2022 16:10:04 GMT

Hello, I have a Home Hub 2000 and since yesterday the WAN light has been flashing yellow. Not sure what this means?

I have tried disconnecting the power cable for about 30 seconds and reconnecting it, then letting the system reboot. I have done this twice but the problem persists.

The internet and WiFi have remained functional.

Any advice on this would be appreciated.

Re: WAN Flashing Yellow - Home Hub 2000

tech_junkie — Thu, 03 Feb 2022 16:27:03 GMT

If you log into the modem UI @ bell.ca/mymodem does it indicate any error message? Follow the instructions here

Re: WAN Flashing Yellow - Home Hub 2000

CityTen — Thu, 03 Feb 2022 16:32:33 GMT

Thanks ImNoNerdYo, I ended up contacting support about this and they sent a technician who did some work in my unit as well as in the building and had this resolved after about a half hour.

Re: WAN Flashing Yellow - Home Hub 2000

CityTen — Sun, 06 Feb 2022 17:00:38 GMT

I spoke too soon. Yesterday the problem started up again. Wondering what problem a flashing yellow WAN light means, anyways?

Re: WAN Flashing Yellow - Home Hub 2000

BellPatricia — Mon, 07 Feb 2022 19:19:09 GMT

Hey @CityTen.

On top of what @tech_junkie mentioned above we recommend that you run the Virtual Repair tool when this happens. The Virtual Repair tool will help detect and fix issues with your network.

Let us know how that goes.

- Patricia

Re: WAN Flashing Yellow - Home Hub 2000

CityTen — Tue, 08 Feb 2022 16:36:25 GMT

Okay thanks @tech_junkie and @BellPatricia I will try both of those things when I have some time and let you know what happens.

I was on the phone with support yesterday and after trying a couple of things they decided to just leave my WAN flashing yellow and told me that the important thing was that I can still access the internet. I'm a bit skeptical about just accepting this as a solution.