topic email filter in Internet

New Webmail - Mail Filters and Folders Not Working Correctly

Raz — Sat, 15 Jan 2022 20:00:00 GMT

Why don't the mail filters work on the new email format? More specifically, why does the customer support staff and managers on the CHAT line know about this issue? I spent over 2 hours with those on the CHAT line who were not aware how to resolve the issue. When I called technical support, they said it is a known issue with the new interface.

Re: Mail filters don't work

John-Davidson — Wed, 22 Dec 2021 21:45:22 GMT

Thank you for your feedback, it is appreciated.

Could you provide more detail on what you are trying to do and what you are experiencing? There could be a few different things that could be identified as 'filters' so I want to be sure I'm looking in the right area.

Regarding chat agents - this will be shared with the team to investigate.

Re: Mail filters don't work

Raz — Wed, 22 Dec 2021 22:28:56 GMT

I receive many emails and don't want to read them all at once. Some are more important than others. I therefore specified certain senders in the Mail Folders settings to route these emails immediately to specific folders (i.e., for advertisements I use a Junk folder) - rather than all of the new emails appearing in my inbox. When I have time, I will go to the other folder(s) and read them. I also created filters to immediately delete emails from unwanted senders. This has reduced the volume of emails going directly into my inbox. It all worked fine with the previous interface.

After the new interface came (surprisingly) into existence, the Mail Filters that I created are still listed in the Mail Filters settings, however, not all of them are working (but some are). I can not edit the list of email folders that I created. This means that I can not add new filters, nor change or delete the existing email filters. I can also not activate/deactivate the filters. When I access the mail filter list from the settings tab, I have the option to add/edit/delete from the filters, however, the changes I make to the list are not maintained.

The Techs know this is an issue that is being worked on - along with other issues. I was told to be patient - which I plan to be.

Incoming email

HerrH — Mon, 27 Dec 2021 23:50:37 GMT

All my incoming email is put directly into my Trash folder. I have confirmed that a sender is in my trusted sender list however that does not seem to make a difference. Unfortunately the Help Live Chat did not rectify the problem. Any suggestions for a non-tech savvy person? Thank you.

Re: Mail filters don't work

John-Davidson — Tue, 28 Dec 2021 15:08:43 GMT

Thank you for your feedback and apologies for your frustrations. This definitely sounds like something is not working correctly and needs to be fixed.

Re: Incoming email

John-Davidson — Tue, 28 Dec 2021 14:52:22 GMT

It would be important to confirm if you have any mail filters set that might do this.

Click Settings > Mail > Mail Filter. From this screen, check if you have any filters set up.

Bell Web Mail and Office 365 Outlook - Someone want to give me benefits of it?

charmainejensen — Sat, 01 Jan 2022 00:40:36 GMT

I have for the past few years been subscribed to Microsoft Office 365 (OUTLOOK) as part of it. I spoke to a tech person from Bell on the phone and then you connected to me someone else. I told her that my email literally went crazy in the past month.

It was not updating on the server daily after about two weeks ago (bell webmail) email in the main account was up to about under 900 emails after deleting a bunch and then suddenly went down to about 650 couple weeks ago. Then what was happening in my Microsoft Outlook 365 is all emails would suddenly leave the inbox and not come back for a few hours or much longer. Not update at all for several hours. When emails came back ... so did the ones I thought I had deleted (but into the inbox with a strikethrough line). All remaining at approximately 650 emails.

So I called Bell tonight - the tech support department and spoke with a woman. She told me that Bell emails (webmail, webapp were all getting overwhelmed (outlook 365). What needed to be done is for all settings to be synced again. She said she'd connect me with someone to help me do this.... yah right! He told me that I was best sticking with Bell Webmail on the server. But you see, the webmail is at 650 and allot of the older mail that I thought I had deleted already. So not any further ahead. I am going to try and delete some of that older mail and see what happens.

Here I am paying Microsoft Office 365 annually $84.xx annually. I already had them trying to help me remotely. They were unable too... they said same thing the woman at Bell said.... it is from Bells end... all 3 need to be resync. It all depends on who I am connected with that knows what they are doing at Bell 😞 This fella she connected me with over the phone.

So looking for having to go to Bell WebMail now... seeing as I cannot use my Outlook. Not too many features. I cannot create rules to direct messages to filtered folders.

First time in years that I am unable to do email properly and am losing allot ... horrible way to start 2022.

Thank you for any feedback.

email dump to recycle without permission or request

BarbaraRaitz — Thu, 06 Jan 2022 16:47:15 GMT

01/06/22

Yesterday I notice that most of the emails in my InBox were transferred to the Recycle bin without my permission or request. I was able to move the emails that were in the Recycle bin back to my In Box but I fear there were a number of emails that were older and simply got dumped.

Why did this happen?

How can I prevent this from happening in the future?

HELP!!!!

New Email format

Zamboni — Tue, 11 Jan 2022 20:48:29 GMT

Since the upgrade in November 2021 I have not been able to transfer emails in inbox to folders. I either get an error message or I cannot click onto folders. I have spent 6 hours of time with chats and by phone and received no answer and finally was told it was a "navigation problem" and not the problem of Bell. Everything works on an iphone but not on two desktops. So my emails pile up in inbox and using a desktop is not functional at this point.

Email Update Issue, moving emails!!!!

Jhabow — Wed, 12 Jan 2022 17:11:21 GMT

HI,

I am trying to move emails. When I go to more> move to> my folders, the box disappears before I can click on my folders. If I move slowly down the pick list from "inbox, draft, sent, junk, delete, my folders", they grey as I move down, but as I get to "my folders" it closes the box??? Moving emails in the Bell email app has always been an issue with me. Microsoft Outlook does it so much easier. Why doesn't Bell mirror that?

Thanks for any help!

Jimbo

Re: New Email Format

sprucetree — Thu, 13 Jan 2022 16:47:04 GMT

This is about email, not internet, but there wasn't an email board. I used to use a handy colour-coding flag system for my emails. In the new inbox the flag only seems to be available as a generic flag and all my previous colour-codings have disappeared. This is REALLY annoying!!!!!!! Is there any way to get the colour-coding back and be able to add to new emails?

More annoyance with this new, unwanted "improvement" to my previously simple-to-use inbox -- I can't keep a folders subfolders open. And if I try to move an email from the inbox to the parent folder that has subfolders, it highlights all the subfolders and doesn't move it anywhere.

I will seriously have to consider changing my entire email if some of the problems that I and others have reported are not fixed. This is ridiculous. They have been saying for at least a year that good changes are coming, and when they do come it appears as though they never tested it.

Thank you.

copying/moving emails to mail folders

Maggydolittle — Fri, 14 Jan 2022 10:32:30 GMT

If I want to copy or move an email into a mail folder, I can't seem to find out how to do this. Before, I just clicked on the email, clicked on a drop-down menu which gave the option of copying or moving an email, then chose the folder to which I wanted the email to be copied or moved and that was that. Now this new update does not appear to have that option. I must be able to assign certain emails to my email folders (i.e. save them to these folders - this is a must). Any suggestions?

Moving an email to folder

Buster — Fri, 14 Jan 2022 16:51:31 GMT

With the new email format, I cannot move emails to existing folders. I click on the email, open "more", it gives me options to move, but when I scroll over to 'move to folder', that option just disappears. Hopefully there is a solution??

Bell WebMail - Creating a Filter (Folders)

charmainejensen — Sat, 15 Jan 2022 17:35:37 GMT

I am gradually working on getting away from using Microsoft Office Outlook 365, starting to work on using Bell Webmail and this probably is the first time since I got an internet account with Bell (many years). My email address is still sympatico.ca email address and so I am hoping that it will not be a problem (I never did receive the invite to switch over to bell.net). I am wondering if this is the reason why for the past months I have been having problems with receiving emails?

Now to get to the real point of my post. I am starting to gradually use Bell Webmail and I have literally tons and tons of emails to delete that have been accumulating that I was not aware of. That could be the reason for the problem.

Now... when I was using Outlook, I was able to create RULES for emails ... so certain emails would automatically go to a folder. I see in the Bell Webmail, I am able to create Folders as well. Is there a way to create a Rule or Filter, so that certain emails that come in... instead going to the inbox, will go to a Folder that is created and branched off the Inbox? I am not at all familiar with Bell Web Mail and any screenshot education here would be appreciated. Thank you so, very, very much.

I have a chronic illness I have been dealing with for more than a few years and just reading text instructions is not enough for me any more and on top of my age of 62... with my health conditions progressing.

Be forever greatful.

Charmaine Jensen

Bell Web Email Colour Categories are Gone??????

Antonia — Mon, 17 Jan 2022 20:56:37 GMT

Help!

I used to keep all my emails organized by colour categories. Now all the colours have disappeared with the new email and my files are a freaking mess. Is there a way to colour-code emails anymore or do I have to flag 5,000 emails?

Re: Change of Bell mail

Mirakle-85 — Tue, 18 Jan 2022 22:33:35 GMT

Could I PLEASE have my old 'Set-up' Back???

My folders were sorted in such a manner, that I easy could locate each item.

At my age, it is very difficult to get used to any type of new set-up. Being immobile, bed-ridden, each trip to anohter room is killing me. I have no Mobile phone, just an old laptop. who worked just fine until you decided to change.

Can you PLEASE re-install my old set-up???

Thank you, Miracle-85

New Webmail- Deleting Email Permanently and Colour Coding Flags

GoldenPecan — Thu, 20 Jan 2022 15:45:27 GMT

Two issues with the new Email. Any body know if the flags can be colour coded,like they were in the old app? If so, how to do it.

And two, how do you delete all of your DELETED folder at once. In the old email you could choose all in on keystroke, now it seems you can only delete the 6-10 that are displayed on your screen at one time.

Move Emails Into Previously Created Folders

THEMADDBIKER — Sat, 22 Jan 2022 20:30:20 GMT

How do I move an email into 1 of the folders I created before this stupid change to the email page was done?

Disappearing eMails

E99 — Sun, 23 Jan 2022 19:03:34 GMT

I'm finding my emails disappearing in blocks of time. The last was 5 months which happened last night. Some end up in the recycle bin and others are just gone. What's going on. How can I get these back? I even searched for an email I sent and it's no where to be found. I have no filters set and I didn't delete them.

Where have all my folders gone?

What_Happened — Tue, 25 Jan 2022 06:58:56 GMT

Without warning (yet again), my webmail.bell.net suddenly changed while I was in my account, writing/replying to emails.

Suddenly, I was looking at yet another attempt by Bell to upgrade its webmail.bell.net - no warning whatsoever.

WHAT HAS HAPPENED TO MY EXTENSIVE LIST OF FOLDERS & SUBFOLDERS THAT WERE LISTED UNDER MY INBOX???

Under My Account, I can see <INBOX> at the top of the list with NO WAY to expand my inbox to see all the folders and subfolders that I've very carefully created over the last several years??? ARE THEY COMING BACK?

Also under My Account, I see the word Folders - BUT I DON'T SEE ANY OF MY FOLDERS/SUBFOLDERS!!

CAN YOU PLEASE FIX WHATEVER YOU DID TO MAKE MY DETAILED/EXTENSIVE LIST OF FOLDERS THAT A FEW MINUTES AGO WERE NICELY LISTED, AS ALWAYS, UNDER <INBOX>??? WHAT THE HECK HAPPENED TO THE ARROWS THAT ARE USED TO EXPAND/CONTRACT ONE'S VERY IMPORTANT (TO ME, THE USER) FOLDERS AND SUBFOLDERS???

I really, really don't want to have to call Bell Tech Support as I've wasted countless hours trying to problem-solve a whole host of other issues (stable connectivity for an example).

CAN ANYONE TELL ME WHERE MY EXTENSIVE FILE FOLDER CAN BE FOUND?? HELP PLEASE!!!