topic Re: Glitch to upgrade device in Mobility

Glitch to upgrade device

Jackinhu — Tue, 28 Jan 2025 18:49:26 GMT

I'm trying to upgrade my device for a new Sansung S25 Ultra 512Gb, but after select the phone model, all the new plans, the app show that I choose the 256Gb model... Why nobody fix this glitch???? Is happening this since last Friday

Re: Glitch to upgrade device

BellAntonie — Thu, 30 Jan 2025 20:33:23 GMT

Hey there @Jackinhu ,

Welcome to the Community and thanks for your post.

I've tested it on my end as a new activation and also as a hardware upgrade request and the pre-order details are correct in both instances.

You can try the following;

Clear your browsers cookies and cache and try again.
Log out fully from MyBell and log back in.
If using the mobile app, clear the apps cache and try again.
Try using a different browser.

If after you tested the above and the issue persists, please provide the following;

How are you attempting to complete the pre-order?
Which color are you attempting to select?
Have you tried completing the pre-order with a representative?

Looking forward to hearing back from you.

Re: Glitch to upgrade device

Jackinhu — Thu, 30 Jan 2025 21:17:24 GMT

Hi, thanks for reply. But I gave up to upgrade from bell and bought the phone from samsung.... But thank you so much!!!

Re: Glitch to upgrade device

Derp — Thu, 06 Feb 2025 21:19:46 GMT

Had the same problem on the app. kept defaulting to the 256gb version when confirming order. had to order on the website.

Re: Glitch to upgrade device

StephenVFQ — Thu, 20 Feb 2025 02:02:34 GMT

I have the same issue. Tried multiple colors but when I review and submit order it reverts to 256gb every time.

Re: Glitch to upgrade device

BellAntonie — Fri, 21 Feb 2025 14:33:41 GMT

Hey there @StephenVFQ ,

Welcome to the community and thanks for your post.

We would like to have a closer look into this concern and have sent you a private message with the details that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message