topic Re: Unsuspending and restoring service to a lost/found mobile phone in Mobility

Unsuspending and restoring service to a lost/found mobile phone

Swos — Mon, 24 Feb 2025 13:55:11 GMT

I had lost my mobile and i suspended my service but after 3 days I found my mobile and when i unsuspended it the service is not working. What should i do?

Re: About the unsuspended service

BellAntonie — Thu, 02 Feb 2023 19:53:03 GMT

Hey there @Swos,

Welcome to the Community and thanks for your post.

When resuming your service from a lost and/or stolen status, it may take 24 to 48 hours before everything is back in order.

If your service is still not working, let us know and we will reach out accordingly and check it out and help where we can.

Re: Unsuspending and restoring service to a lost/found mobile phone

Colette1 — Mon, 24 Feb 2025 13:55:41 GMT

Found my phone, need to un-suspend my phone.

Re: Unsuspending and restoring service to a lost/found mobile phone

WelshTerrier — Mon, 24 Feb 2025 13:56:54 GMT

Good Day & Welcome to the Bell Community Forum.

If you recover your lost or stolen mobile device:

Contact a Bell representative. We'll ensure that your recovered device is removed from the list. Note: We can only remove a device from the list for the person who originally listed it.
Your device should regain access to Bell's network within 24 hours. A request to remove your device from the national list will be made within 24 hours.
If your device was reported lost or stolen and added to the list by another service provider, you must return to that service provider to have your device removed.

Thank you for posting your question.

Take care.